A new experiment in managing the health of older Californians is causing a lot of confusion among seniors. Letters have been hitting mailboxes around the state this week with information about the changes. It’s the second letter in a series of three — the first went out in January — and they have been inspiring a lot of calls to county health insurance counseling centers.
“Why do they keep doing this to us old people?” asks a woman named Andrea, a 72-year-old resident of San Carlos. She called San Mateo County’s counseling office when she received her first letter, telling her she was going to be automatically enrolled in a new health plan — one she’d never heard of and never intended to sign up for.
“We get used to one thing and now we have to do something else?” she said. “I’ve gotta call quick. Otherwise I’ll get something, and maybe I don’t want that.”
Christina Kahn, manager of the Health Insurance Counseling and Advocacy Program of San Mateo County, has been returning phone calls like Andrea’s to explain. Continue reading