(DT25.1, 25.2, 25.3)
KQET DT25 was off the air for a portion of Sunday morning, due to the transmitter taking a power hit. The signal has been restored.
Most receivers should have re-acquired our signal once it returned, but a few Over the Air viewers may need to do a rescan in order to restore the signal to their systems.
(DT9.1, 9.2, 9.3)
The PSIP Info part of our Over the Air (OTA) signal for KQED DT9.1, 9.2, 9.3 dropped out of our overall signal early Wednesday 7/09. Once PSIP was restored most OTA receivers moved our signal back to the correct channel locations. However, for some viewers, it appears as if they have lost KQED 9. In most cases, the receiver has simply re-numbered us, and actually is playing our signals as Channel 30, which matches our real digital frequency.
Check your owner’s manual to see if you can manually delete/add single channels. If you can, first manually delete channel 9, wait 10-15 minutes, then manually add channel 30. Your receiver will first find the right frequency, read the restored PSIP info, realize we would rather be labeled as “9”, and drop us back in at 9.1, 9.2 & 9.3
If you cannot work with single channels, then doing a simple rescan should restore the PSIP info as well, and move us back to the expected spot in your line-up.
The Martinez translator for KQED-FM will be off the air all day Tuesday June 3rd. We are rebuilding the 25 year old site with all new antennas and cabling. This should only affect people listening on 88.1MHz in the Martinez/Benicia area.
(DT25.1, 25.2, 25.3)
KQET’s Over The Air (OTA) signal will shut down late May 12/early Tues 5/13 shortly after midnight to allow for extensive electrical maintenance work at the transmitter. Engineers will do their best to complete the work by 6am Tuesday morning.
This will affect OTA viewers of the DT25 channels, and signal providers which use DT25.1 as their signal source for KQED/KQET. This will not affect Comcast Cable subscribers.
Most receivers should automatically find our signal again once it’s restored. However, some viewers may need to do a rescan in order to restore their reception.
We are aware that all but one of our channels are not available via Comcast Cable currently. KQED Plus is still transmitting on Comcast Cable 10 and 710.
All of our Over the Air signals are transmitting without issue.
KQED engineers are in touch with Comcast, and working on restoring KQED HD, KQED Life, KQED World, KQED Kids, and V-Me to their respective Comcast channels.
(DT9.1, 9.2, 9.3)
KQED (and 3 other local Bay Area stations) will be doing full-load testing on new equipment at Sutro Tower early Tues 4/22 between 1am & 5am. If all goes as planned the KQED transmitter will go off twice during the early part of this period for between 15 and 30 seconds each time.
This should only affect KQED’s over the air signal and will not affect Comcast or Astound Cable carriage of KQED. Whether it affects DirecTV and/or DishTV will depend on whether they are taking our studio fiber feed or using our Sutro Over the Air signal as their source at the time of our tests.
(DT9.1, 9.2, 9.3)
KQED DT9’s Over the Air (OTA) signal from Sutro Tower will experience a few extremely brief outages on Tuesday 4/15 between 10am and 5pm (and possibly on Wed 4/16 if the work cannot be completed in 1 day). Each outage should be measurable in seconds (not minutes).
This work will not affect Comcast Cable and Astound Cable customers. Viewers and other paid providers who get their signals from our Sutro Tower OTA transmission should see their signals automatically restored after each brief outage, as these timings are well within the capacity of most tuners to remember the signal while it’s missing.
(DT 25.1, 25.2, 25.3)
At some point between 5am and 6am early Tuesday 4/15, KQET’s signal from the transmitter on Fremont Peak northeast of Monterey will shut down for a short period of time to allow AT&T to do work on our fiber interface. The outage should be relatively short, but its precise start time and duration is not known.
Comcast Cable subscribers will not be affected by this work.
Any other paid signal providers using this signal as their source will restore service to their customers when the signal returns. For Over the Air viewers, most receivers will automatically restore the signal as well when it returns, since the outage will be relatively short.
Originally posted 6/19/2013:
Some Comcast Basic Cable customers around the Bay Area have reported audio issues with KQED and KQED Plus, on channels 9 and 10. The problem is not related to KQED’s transmission but may be caused by the language setting on your Comcast remote control.
If your Comcast remote control is black, please check for a button labeled “Language” or “Lang” on your remote control. Instead of this button, your remote control may have a small white button near the bottom (possibly not labeled), between the “Volume” button on the lower left and the “Channel” button on the lower right. Press the “Language”, “Lang” or white button to determine if your language preference may have been reset to French or Spanish. If it has, press the button repeatedly until it is set back to English. This should restore your audio.
If the problem persists, or if your remote does not have either version of the button described above (ie., the Comcast silver remotes do not have this button), please contact Comcast for assistance with checking your language settings and/or turning off the SAP channel on your TV set.
(DT 25.1, 25.2, & 25.3)
UPDATE: This work was completed early Tuesday morning, and the KQET transmitter is now operating at 95% capacity.
* * * * * * *
Our KQET transmitter will be off the air in the overnight hours late Mon 1/13 – early Tues 1/14 for planned maintenance. We expect to go off the air between midnight and 1am, and to be back on the air by 6am Tuesday morning.
Most receivers should be able to automatically recover the signal once it’s restored Tuesday morning. Cable and satellite providers who use the DT25 signal from Fremont Peak will also restore your service once the signal returns.
However, if your signal does not return, you may need to employ one of the methods below:
Manually delete channel 25 from your receiver’s memory, then manually add channel 25 back in. Check your owner’s manual to see if this is an option for your digital TV (or for the converter box hooked into your analog TV).
If you cannot manually delete/add single channels in your system, then refer to the owner’s manual for information about how to do a simple rescan for your system.
Double Forced Rescan
Some models don’t like to learn any new information, even when asked to do so during a simple rescan. If asking your TV/box to manually re-acquire the signal or simple rescans don’t seem to improve the situation, you can try a forced double rescan, which clears the memory, making your tuner as dumb as it was the first day you unboxed it, then ingests all new info.
1. unhook the antenna from the digital TV or converter box.
2. do the first rescan. the TV/box should report it found 0 channels.
3. unplug the TV/box from the wall for 60-90 minutes, to be sure the box forgets everything it previously knew. some models have short-term back-up memory for power failures, so need more time to forget.
4. hook the antenna back into the TV/box, then plug the TV/box back into the wall.
5. if the TV/box doesn’t start rescanning on its own, tell it to rescan for the 2nd time.