KQEH on Monument Peak will be shut down for maintenance Thursday, March 14, from approximately 11am until 11:30am.
Another TV station that shares the Monument Peak transmitter with KQEH (DT54.1 thru DT54.5) needs to perform maintenance on their equipment Monday, meaning that we will need to switch antennas and/or lower power for our OTA signal at various points, for the safety of the crew. Work is likely to begin around 11:30am, and should end by 5:30pm.
Most equipment should handle these changes without problem, but there is the possibility that a few (older) receivers may get confused. Should that happen, try manually deleting then re-acquiring the signal for DT54, or do a rescan to acquire a new lock on the signal after sunset, when everything should be back to normal.
Update: this problem was resolved late on the evening of Sat 2/23/13.
We are aware of the technical problems currently affecting KQED World and KQED Life both Over the Air (DT9.3 & DT54.3) and via Comcast Cable (channels 189 & 190). Engineers are working on the problem, but unfortunately we do not expect to be able to resolve it quickly. We apologize for any inconvenience.
We are aware of the lack of sound on current transmission of “Nature: Cold Warriors”. Engineers are working to solve the problem.
We are aware of the intermittent audio issues taking place on KQED World via Comcast Cable channel 190. We have a faulty audio card in the chain, and are awaiting its replacement, which should arrive soon. We apologize for any inconvenience.
KSBW is requesting we shut down KQET for tower work this Friday Morning, December 14, 2012. The outage is scheduled to begin at 12:30am.
12/14/12 Update: The work was not completed last night, so the tower is scheduled to be shut down again early 12/15.
We are aware that on-screen program information (PSIP) is currently missing for Over the Air viewers. The software company has been contacted, and hopefully repairs will happen quickly. We apologize for any inconvenience, and thank you for your patience.
Due to installation of new equipment, KQED’s Over the Air tranmission on DT9.1, 9.2 & 9.3 will be interrupted Tuesday 11/20 at apx 8am. Hopefully all work will be completed by 10am, but might run as late as 11am.
Most tuners should automatically restore the signal once it’s back on air. This work should not affect viewers receiving their signal via cable or satellite.
Due to overnight installation of new equipment, the feed of KQED Plus to DirecTV, Dish TV, and Astound Cable will be interrupted late Monday/early Tuesday apx midnight-2am. All 3 services will restore their signals as soon as the installation is complete.
This work should not affect Comcast Cable or Over the Air viewers.
We are aware that the audio on KQET DT25 is low. Replacement parts should arrive Wednesday 11/14, at which point repairs will be able to be made. We apologize for any inconvenience.