(DT9.1, 9.2, 9.3)
The KQED Sutro Transmitter over-the-air signal will be interrupted on Friday 10/25/13 from 12:30am until approximately 4am. This will affect the OTA signal only and not our cable or satellite services. This work is being done to put our new Tx generator online. This will give our OTA transmission site the same protection against electrical failures/blackouts as we have at the station.
SMUD restored AC power at 2:05pm and KQEI was back at full power at 2:22pm on Thursday, October 24.
KQED Public Radio serving Sacramento/North Highlands on 89.3 FM is now broadcasting at just 45 Watts of power. KQED is investigating the cause of this morning’s total interruption but it appears that a back-hoe, not operated by KQED, accidentally severed its main power lines at the transmitter site. Live streaming for the Sacramento area was not affected — kqed.org/listen.
KQED/KQEI chief engineer Larry Wood reports that he has been able to draw on back-up power to bring the KQEI transmitter back on line at very reduced power which limits 89.3 FM reception. The station will not be operating at full power until the Sacramento Municipal Utility District restores the power line to the North Highlands transmitter site.
UPDATE: We understand that Comcast was able to resolve this issue as of late afternoon Wednesday 7/31, and that most of our Santa Cruz viewers now have sound back on BBC World News America, and other British programs. If you still do not have sound on BBC World News America, you’ll still need to call Comcast to have them walk you through fixing the settings in the set top box, returning the Language Preference to English, and the Audio Preference to Stereo.
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We are aware that many Comcast Basic Cable subscribers in the Santa Cruz area have developed a problem with sound missing from some programs, the easiest one to check being the weekday afternoon broadcasts of BBC World News America on KQED 9 at 2:30pm and 4pm.
If your Comcast remote is black, please read the next post down, and you may be able to resolve the issue yourself. However, all of the subscribers we’ve spoken with so far have a Silver Comcast remote, and the problem can only be fixed by calling Comcast, and having them walk you through the correct procedure.
When you call the 800# on your bill, use the option for “Technical Troubles.” When you get to a live person, insist on speaking to a technical supervisor. Once you’re talking to a supervisor, let them know that you have an audio problem resulting from the work Comcast did on its MUX lines in the Santa Cruz area on Thursday 7/25. The problem is that, as a result of their remapping of the audio feed channels, the S.A.P. channel within your TV set has been activated, and you need their assistance turning that feature back off.
At this point, they should start instructing you on how to access various menues to correct the settings within their box. The most likely problem is that their work reset your language preference to either French or Spanish, and it needs to be returned to English. If not that, then in the regular audio menu, the work changed your settings to SAP, and it needs to be returned to Stereo.
(DT 25.1 through 25.3)
On Friday, June 21st, we will be doing maintenance on the KQET transmitter servicing the Watsonville, Monterey, Salinas, Gilroy areas. Starting around 11:30am our Over the Air (OTA) signal will be down for 10-20 minutes.
This should not affect Comcast Cable viewers. Other paid signal providers which use the Over the Air signal as their source will restore their programming as soon as our signal is back up.
Most OTA tuners will automatically find the signal again once it is restored, but a few viewers may need to rescan to re-acquire the signal.
(DT9.1, 9.2, 9.3)
This morning we had a very brief outage of our over the air (OTA) coverage for KQED 9.1/9.2/9.3, which lasted apx 4 minutes. Most tuners will have found the channel again as soon as service was restored, but some may need to be rescanned for channel 9.
This outage did not affect cable or satellite viewers.
(DT54.1 through DT54.5)
The Over the Air (OTA) signal from our KQEH transmitter on Monument Peak was restored at apx 6:35pm this evening. Most tuners should automatically find the signal, however some OTA viewers may need to do a rescan to restore reception.
Unexpected technical problems have been discovered at the KQEH transmitter site during planned maintenance overnight. KQED crews have identified the problem and are working to correct it as soon as possible.
Please check back to this blog for status updates.
Service to Comcast and other providers are uninterrupted.
(DT54.1 through DT54.5)
Early in the morning of April 22nd starting at 12 midnight KQEH will need to shut down for electrical maintenance and transmitter work. The Over the Air (OTA) signal should be back before 6am.
Comcast Cable customers, and customers of other paid providers using fiber feed out of our San Francisco Master Control area should not be affected by this work.
Most receivers should automatically recover the OTA signal when it is restored early Monday morning. However a few viewers may need to do a rescan in order to restore the signal.
Our DT54.1-5 Over The Air (OTA) transmissions from our tower on Monument Peak were interrupted for 3 hours this morning, from 5:20am to 8:20am. Service Providers using the DT54.1 signal for KQED Plus restored their carriage of the channel as soon as the signal returned.
Most tuners in digital TVs and/or converter boxes will automatically recover from an outage of that short a duration. However, a few OTA viewers may need to do a rescan in order to restore the DT54 signal.