Thurs 8/02: KQEH & KQET audio issue resolved
Our engineers were able to resolve the Over the Air audio problem for our KQEH transmitter (DT54s) around 3:30pm this afternoon, and for our KQET transmitter (DT25s) by 3:45pm. Most receivers/converter boxes should automatically restore the audio, since they never lost our actual signal.
However, if anyone is still experiencing a lack of audio Over the Air, doing a rescan should solve the problem.
Thurs 8/02: audio issue for OTA 54s & 25s
We are aware that Over the Air (OTA) viewers are receiving video but no audio from our KQEH transmitter (DT54.1 through DT54.5) and from our KQET transmitter (DT25.1 through DT25.3). Engineers are working on the problem, but a repair time is not yet known.
Thurs 6/28: KQED Plus (KQEH) transmitter back on air
Repairs have been done to our transmitter atop Monument Peak, and our DT54.1 through DT54.5 channels are once again available Over The Air. Many receivers will automatically restore our signal within a few minutes of our return. However, if your receiver has not yet restored the signal, you may need to manually delete and re-add our channel, or perform a rescan, to reacquire our signal.
Thurs 6/28: DT54 transmitter off air
Our KQED Plus (KQEH) transmitter atop Monument Peak northeast of San Jose has gone off air. This affects Over the Air reception of DT54.1 through DT54.5. Engineers are working to resolve the problem, but we do not have an estimated time of repair at this time.
Comcast Cable viewers are not affected by this outage.
Thurs 6/28: Fremont Peak transmitter maintenance
Our KQET transmitter on Fremont Peak, northeast of Monterey, will be off air for apx 25-30 minutes late Thursday morning, for maintenance. This will affect over the air channels DT25.1 through DT25.3.
Most receivers should reacquire the signal automatically after an outage of such short duration, but a few viewers may need to manually re-add the channel or do a rescan to restore it.
Tues 6/26: Monument Peak Transmitter maintenance
Our transmitter on Monument Peak, northeast of San Jose, will be off air for apx 25-30 minutes early this afternoon, for maintenance. This will affect over the air channels DT54.1 through DT54.5.
Most receivers should reacquire the signal automatically after an outage of such short duration, but a few viewers may need to manually re-add the channel or do a rescan to restore it.
Planned short outages: KQED 9s, Wed 6/06 am & Fri 6/08 pm
(DT9.1, DT9.2, DT9.3, possibly Comcast 9 & 709)
Wednesday morning PG&E will begin what is projected to be 3 days of work replacing nearly 70-year-old equipment in the Sutro Tower area. This will require KQED and several other stations transmitting from there to switch off their primary electrical source to a generator for the duration of the work.
The schedule is a bit fluid, but assuming all goes well, the outages will be of short duration. We anticpate two outages on Wednesday morning, apx 2 minutes around 8am, and apx 5 minutes around 10:30am, as the work begins. We also anticipate two outages on Friday evening, apx 2 minutes around 7pm, and apx 5 minutes around 9:30pm, as we switch back to electrical power on PG&E’s new equipment.
These outages will definitely affect Over the Air viewers, but most receivers handle outages of this short a duration with no problem, and should re-acquire our signal each time it returns. However, a few viewers may need to manually add channels back, or if several “go missing”, to do a rescan. This work might affect Comcast Cable viewers as well, in which case Comcast will restore signals as soon as they return.
Tues 5/01: KQED Life programming returns
(Comcast 189, DT54.3 Over the Air)
As of today, Tuesday 5/01, the daytime programming for KQED Life has returned to its own independent scheduling. We thank you for your patience during our program files rebuilding cycle.
4/23: KQET DT25 OTA signal restored
UPDATE: We believe we have the faulty part replaced, and the KQET DT25 signal fully restored as of early Monday afternoon. Thanks again for your patience.
Original Post:4/23: KQET DT25 off air intermittently
Due to a mechanical problem, the KQET DT25 transmitter has been cycling on and off air intermittently, beginning Saturday 4/21. This affects predomininantly Over the Air (OTA) viewers in the 831 area, although a few paid service providers may be using that OTA signal as well. We are working on repairs, but a final fix time is not yet known. We thank you for your patience.
KQED Plus (DT54s) short interruptions Thu 4/19 & Fri 4/20
PG&E is planning two all-day outages on Monument Peak Thursday 4/19 and Friday 4/20 from apx 7:30am to apx 5pm each day.
Over the Air (OTA) transmission from our DT54 transmitter should experience very short interruptions for only a couple minutes each as we switch to the back-up generator in the morning, and back to the main power when PG&E concludes their work.
Most OTA receivers should automatically restore the signals after outages of such short duration, but some viewers, particularly those at quite a distance from the transmitter, may need to manually re-add the channel, or do a rescan, to restore their tuner’s lock on our signal.
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