Wed 11/10: KQEH Over The Air planned short outages

November 10, 2015 · Posted By Red Dana · Filed Under KQED Plus · Comments Off on Wed 11/10: KQEH Over The Air planned short outages 

(DT54-1 through 54-5)
Wednesday 11/10, 11am

The DT54 Over the Air signal will need to switch from main to auxiliary levels late Wednesday morning for the safety of the crew working on another station’s equipment on the tower, then back to the main antenna mid-afternoon when work is completed. The change should be for a couple/few hours at most, and will involve two short outages when the two switches between antennas take place.

Most receivers will automatically re-acquire the signal for each switch. A few viewers may need to do a rescan to recover all the stations which transmit from that tower.

This will not affect Comcast/Xfinity customers, or viewers of our DT9 or DT25 signals.

Tues 9/29: Planned outage for KQET DT25 Over the Air signal

September 29, 2015 · Posted By Red Dana · Filed Under KQET · Comment 

(DT25.1, 25.2 & 25.3)

The Fremont Peak transmission tower will be undergoing one of its routine maintenance inspections Tuesday. We expect to shut down the KQET DT25 signal at approximately 2pm (along with other stations on the tower), and expect to return around 3pm.

Most TVs will automatically recover the signals after an outage of this short a duration. However, some OTA viewers may need to rescan once signals return. This work will also affect customers of satellite-model companies which get their signal Over the Air.

KQED DT9.1 – 9.3, Sunday 9/20: Over the Air signal down

September 20, 2015 · Posted By Red Dana · Filed Under KQED · Comment 

UPDATE: KQED’s Sutro Tower signal was restored to full power shortly after 3pm on Monday. If your TV set has still not re-acquired the signal automatically, a rescan is probably in order.

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UPDATE: Our over the air signal was restored at 50% power apx 4pm Sunday. This power level will restore the signal for most OTA viewers, but some at the outer edges of our normal reach may not yet be able to re-acquire the signal.

Repairs are continuing Monday. We do not yet know when we will be back to full power.

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Sunday 9/20: As of apx 1:15pm this afternoon, KQED’s Over the Air signal from Sutro Tower for channels 9.1, 9.2 and 9.3 are currently down. Engineers are working on the problem.

Mon 8/31: KQET Signal break-up (DT25.1, 25.2, 25.3)

August 31, 2015 · Posted By Red Dana · Filed Under KQET · Comment 

UPDATE: As of shortly after 7pm Monday evening, repairs were completed at the KQET transmitter, and the signal appears to be stable. Thanks for your patience.
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Original post Monday 11am:
We are aware of the break-up issue for KQET DT25, serving the Monterey/Watsonville area. Technicians are currently working on the problem.

Comcast channel moves, Monterey/Salinas & Sacramento/Fairfield

August 26, 2015 · Posted By Red Dana · Filed Under KQED · Comment 

As of Tuesday 8/25, Comcast/Xfinity has moved four of KQED’s channels to new numbers in two of its service areas. The new info is:

Monterey-Salinas:
371 – KQED World
372 – KQED Kids
373 – KQED Life
374 – KQED V-Me

Sacramento, Fairfield, Rio Vista, Travis AFB and Vacaville:
390 – KQED World
391 – KQED Kids
392 – KQED Life
393 – KQED V-Me

Most of the Bay Area remains:
189 – KQED Life
190 – KQED World
191 – KQED V-Me
192 – KQED Kids

Sutro Tower Annual Maintenance, week of 8/24 daytime

August 24, 2015 · Posted By Red Dana · Filed Under KQED · Comment 

(may affect Over the Air signal for KQED DT9.1, 9.2, 9.3)

The Sutro Tower team will be doing their annual tower check and maintenance work this week, meaning that all stations may be switching back and forth from their main antenna to their auxiliary antenna between 9am and 4pm. Work should conclude no later than Friday 8/28.

Most TVs will handle these changes without interruption, but some viewers may lose their signal. Some TVs may restore themselves when the signals return to stations’ main antennas each afternoon. If you still have no signal for one or more stations as of 5pm, a rescan may be in order.

Xfinity Cable subscribers will not be affected by this work.

Comcast/Xfinity Ch10 audio, Monday 7/20 evening

July 20, 2015 · Posted By Red Dana · Filed Under KQED Plus · Comment 

UPDATE: Comcast was able to resolve their technical glitch apx 10:45pm

* * * * *

We are aware that at least during the early part of the evening of Monday 7/20, the audio is out of sync on Comcast/Xfinity channel 10, their basic cable service. This problem still exists as of 8:10pm.

We have confirmed that the audio is fine on our outgoing signal for KQED Plus Over the Air on DT54.1, 9.2 and 25.2, and it is also fine on Comcast/Xfinity channel 710, their HD service. So far, we’ve not received any trouble reports from viewers using other signal delivery services.

If you are experiencing this problem, and are using any channel or service OTHER THAN Comcast 10, please email tv@kqed.org to let me know.

If you are a Comcast Basic Cable subscriber watching on channel 10, please report it directly to Comcast as well, using the “Tech Troubles” path in their phone system.

Thanks!

KQED DT9s OTA: very brief outages Thurs 6/11/15

June 10, 2015 · Posted By Red Dana · Filed Under KQED · Comment 

(DT9.1, 9.2 and 9.3)

There will be 3 very brief outages (apx. 10 seconds each) of KQED’s Over The Air (OTA) DT9 signal Thurs 6/15, between 10am and 3pm. This is to accommodate preventative maintenance and inspections at Sutro Tower. Most TVs will recover easily each time the signal is restored, but a few viewers may need to do a rescan late afternoon, once the work is completed.

Comcast and other cable systems will not be affected in any manner.

KQET planned overnight outage, early Friday 3/13

March 12, 2015 · Posted By Red Dana · Filed Under KQET · Comment 

(DT25-1 through 25-3)

Another station on Fremont Tower needs to perform more maintenance work overnight, requiring other TV stations to shut down their signals for the safety of the workers.

KQET’s signal will turn off late Thurs/early Friday between midnight and 12:30am, and should return by 6am Friday morning. Many receivers will be able to recover from this outage on their own, but some Over the Air viewers may need to do a rescan to recover the various signals.

This work will also affect any paid signal providers who use DT25-1 as their source for KQED/KQET. Comcast Cable subscribers will not be affected.

KQET planned overnight outage, early Wed 3/11

March 10, 2015 · Posted By Red Dana · Filed Under KQET · Comment 

(DT25-1 through 25-3)

Another station on Fremont Tower needs to perform maintenance work overnight, requiring that other TV stations shut down their signals for the safety of the workers.

KQET’s signal will turn off late Tues/early Wednesday between midnight and 12:30am, and should return by 5am Wednesday morning. Many receivers will be able to recover from this outage on their own, but some Over the Air viewers may need to do a rescan to recover the various signals.

This work will also affect any paid signal providers who use DT25-1 as their source for KQED/KQET. Comcast Cable subscribers will not be affected.

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