(DT25.1, 25.2, 25.3)
UPDATE Mon 12/14 4:50pm: Unfortunately, we are unable to repair our fried equipment, and will need to order/find a replacement. At this point, we do know the signal will definitely not return tonight, and do not yet have an estimated time re: when it will be back. Thanks for your patience and understanding while we work on repairs.
(This post will continue to update whenever I learn more. –Red)
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UPDATE Mon 12/14 3pm: We’ve been able to get to the tower today, and have isolated the problem (a piece of fried equipment due to a power surge). At this point, we’re not sure if we’ll be able to patch up the existing equipment or need to order in a new piece, so we do not yet have an estimated time for the signal to be back on air.
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ORIGINAL POST Sun 12/13: We are aware that our DT25 Over the Air signal is down in the Watsonville/Salinas/Monterey area, since about 10am Sunday morning. This affects both Over the Air viewers, and viewers of provider services that use that signal as their source for the region.
This outage will probably last at least a few days, as the severe weather at Fremont Peak caused mudslides and other obstacles, and we are currently unable to get to the transmitter to assess damage.
We will update this post as we learn more.
Comcast Cable/Xfinity customers are not affected by this outage.
(DT54-1 through 54-5)
Wednesday 11/10, 11am
The DT54 Over the Air signal will need to switch from main to auxiliary levels late Wednesday morning for the safety of the crew working on another station’s equipment on the tower, then back to the main antenna mid-afternoon when work is completed. The change should be for a couple/few hours at most, and will involve two short outages when the two switches between antennas take place.
Most receivers will automatically re-acquire the signal for each switch. A few viewers may need to do a rescan to recover all the stations which transmit from that tower.
This will not affect Comcast/Xfinity customers, or viewers of our DT9 or DT25 signals.
(DT25.1, 25.2 & 25.3)
The Fremont Peak transmission tower will be undergoing one of its routine maintenance inspections Tuesday. We expect to shut down the KQET DT25 signal at approximately 2pm (along with other stations on the tower), and expect to return around 3pm.
Most TVs will automatically recover the signals after an outage of this short a duration. However, some OTA viewers may need to rescan once signals return. This work will also affect customers of satellite-model companies which get their signal Over the Air.
UPDATE: KQED’s Sutro Tower signal was restored to full power shortly after 3pm on Monday. If your TV set has still not re-acquired the signal automatically, a rescan is probably in order.
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UPDATE: Our over the air signal was restored at 50% power apx 4pm Sunday. This power level will restore the signal for most OTA viewers, but some at the outer edges of our normal reach may not yet be able to re-acquire the signal.
Repairs are continuing Monday. We do not yet know when we will be back to full power.
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Sunday 9/20: As of apx 1:15pm this afternoon, KQED’s Over the Air signal from Sutro Tower for channels 9.1, 9.2 and 9.3 are currently down. Engineers are working on the problem.
UPDATE: As of shortly after 7pm Monday evening, repairs were completed at the KQET transmitter, and the signal appears to be stable. Thanks for your patience.
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Original post Monday 11am:
We are aware of the break-up issue for KQET DT25, serving the Monterey/Watsonville area. Technicians are currently working on the problem.
As of Tuesday 8/25, Comcast/Xfinity has moved four of KQED’s channels to new numbers in two of its service areas. The new info is:
371 – KQED World
372 – KQED Kids
373 – KQED Life
374 – KQED V-Me
Sacramento, Fairfield, Rio Vista, Travis AFB and Vacaville:
390 – KQED World
391 – KQED Kids
392 – KQED Life
393 – KQED V-Me
Most of the Bay Area remains:
189 – KQED Life
190 – KQED World
191 – KQED V-Me
192 – KQED Kids
(may affect Over the Air signal for KQED DT9.1, 9.2, 9.3)
The Sutro Tower team will be doing their annual tower check and maintenance work this week, meaning that all stations may be switching back and forth from their main antenna to their auxiliary antenna between 9am and 4pm. Work should conclude no later than Friday 8/28.
Most TVs will handle these changes without interruption, but some viewers may lose their signal. Some TVs may restore themselves when the signals return to stations’ main antennas each afternoon. If you still have no signal for one or more stations as of 5pm, a rescan may be in order.
Xfinity Cable subscribers will not be affected by this work.
UPDATE: Comcast was able to resolve their technical glitch apx 10:45pm
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We are aware that at least during the early part of the evening of Monday 7/20, the audio is out of sync on Comcast/Xfinity channel 10, their basic cable service. This problem still exists as of 8:10pm.
We have confirmed that the audio is fine on our outgoing signal for KQED Plus Over the Air on DT54.1, 9.2 and 25.2, and it is also fine on Comcast/Xfinity channel 710, their HD service. So far, we’ve not received any trouble reports from viewers using other signal delivery services.
If you are experiencing this problem, and are using any channel or service OTHER THAN Comcast 10, please email firstname.lastname@example.org to let me know.
If you are a Comcast Basic Cable subscriber watching on channel 10, please report it directly to Comcast as well, using the “Tech Troubles” path in their phone system.
(DT9.1, 9.2 and 9.3)
There will be 3 very brief outages (apx. 10 seconds each) of KQED’s Over The Air (OTA) DT9 signal Thurs 6/15, between 10am and 3pm. This is to accommodate preventative maintenance and inspections at Sutro Tower. Most TVs will recover easily each time the signal is restored, but a few viewers may need to do a rescan late afternoon, once the work is completed.
Comcast and other cable systems will not be affected in any manner.
(DT25-1 through 25-3)
Another station on Fremont Tower needs to perform more maintenance work overnight, requiring other TV stations to shut down their signals for the safety of the workers.
KQET’s signal will turn off late Thurs/early Friday between midnight and 12:30am, and should return by 6am Friday morning. Many receivers will be able to recover from this outage on their own, but some Over the Air viewers may need to do a rescan to recover the various signals.
This work will also affect any paid signal providers who use DT25-1 as their source for KQED/KQET. Comcast Cable subscribers will not be affected.