Occasional sound issues, Comcast Cable, Black remote control

April 11, 2014 · Posted By Red Dana · Filed Under KQED, KQED Plus · Comment 

Originally posted 6/19/2013:

Some Comcast Basic Cable customers around the Bay Area have reported audio issues with KQED and KQED Plus, on channels 9 and 10. The problem is not related to KQED’s transmission but may be caused by the language setting on your Comcast remote control.

If your Comcast remote control is black, please check for a button labeled “Language” or “Lang” on your remote control. Instead of this button, your remote control may have a small white button near the bottom (possibly not labeled), between the “Volume” button on the lower left and the “Channel” button on the lower right. Press the “Language”, “Lang” or white button to determine if your language preference may have been reset to French or Spanish. If it has, press the button repeatedly until it is set back to English. This should restore your audio.

If the problem persists, or if your remote does not have either version of the button described above (ie., the Comcast silver remotes do not have this button), please contact Comcast for assistance with checking your language settings and/or turning off the SAP channel on your TV set.

Completed: KQET overnight work late Mon/early Tues 01/14/14

January 13, 2014 · Posted By Red Dana · Filed Under KQET · Comment 

(DT 25.1, 25.2, & 25.3)
UPDATE: This work was completed early Tuesday morning, and the KQET transmitter is now operating at 95% capacity.

* * * * * * *
Our KQET transmitter will be off the air in the overnight hours late Mon 1/13 – early Tues 1/14 for planned maintenance. We expect to go off the air between midnight and 1am, and to be back on the air by 6am Tuesday morning.

Most receivers should be able to automatically recover the signal once it’s restored Tuesday morning. Cable and satellite providers who use the DT25 signal from Fremont Peak will also restore your service once the signal returns.

However, if your signal does not return, you may need to employ one of the methods below:

Manual Delete/Add
Manually delete channel 25 from your receiver’s memory, then manually add channel 25 back in. Check your owner’s manual to see if this is an option for your digital TV (or for the converter box hooked into your analog TV).

Simple Rescan
If you cannot manually delete/add single channels in your system, then refer to the owner’s manual for information about how to do a simple rescan for your system.

Double Forced Rescan
Some models don’t like to learn any new information, even when asked to do so during a simple rescan. If asking your TV/box to manually re-acquire the signal or simple rescans don’t seem to improve the situation, you can try a forced double rescan, which clears the memory, making your tuner as dumb as it was the first day you unboxed it, then ingests all new info.
1. unhook the antenna from the digital TV or converter box.
2. do the first rescan. the TV/box should report it found 0 channels.
3. unplug the TV/box from the wall for 60-90 minutes, to be sure the box forgets everything it previously knew. some models have short-term back-up memory for power failures, so need more time to forget.
4. hook the antenna back into the TV/box, then plug the TV/box back into the wall.
5. if the TV/box doesn’t start rescanning on its own, tell it to rescan for the 2nd time.

Mon 12/23 – KQET (DT25) update

December 23, 2013 · Posted By Red Dana · Filed Under KQED, KQET · Comment 

Our KQET transmitter is now running at 85% power, which will be upgraded shortly. Most Over the Air viewers should be receiving the signal at this point, since many receivers would have automatically restored it once it returned to a near-normal level.

If you do not have a signal at this point, manually delete channel 25 from your receiver’s memory, then manually add channel 25 back in. If you cannot manually delete/add single channels in your system, then refer to the owner’s manual for your digital TV (or for the converter box hooked into your analog TV) for information about how to do a simple rescan for your system.

Some models don’t like to learn any new information, even when asked to do so during a simple rescan. If asking your TV/box to manually re-acquire the signal or simple rescans don’t seem to improve the situation, you can try a forced double rescan, which clears the memory, making your tuner as dumb as it was the first day you unboxed it, then ingests all new info.
1. unhook the antenna from the digital TV or converter box.
2. do the first rescan. the TV/box should report it found 0 channels
3. unplug the TV/box from the wall for 60-90 minutes, to be sure the box forgets everything it previously knew. some models have short-term back-up memory for power failures, so need more time to forget.
4. hook the antenna back into the TV/box, then plug the TV/box back into the wall.
5. if the TV/box doesn’t start rescanning on its own, tell it to rescan for the 2nd time.

Fri 12/20 – KQET Update

December 20, 2013 · Posted By admin · Filed Under KQET · Comment 

The KQET transmitter on Fremont Peak is running at very low power levels. This is a temporary situation until the necessary parts are delivered.

Thank you for your support and patience.

Fri 12/20 1am – 5am: Planned Two-Minute Outage for KQED Television Channels

December 19, 2013 · Posted By admin · Filed Under KQED, KQED Plus, KQET · Comment 

Comcast will be doing work on Friday morning 12/20/13 (1:00AM-5:00AM) that will affect some local broadcasters. KQED channels will go off for approximately two minutes at some point during this window.

Thu 12/19 – KQET Off the Air Due to PG&E Outage

December 19, 2013 · Posted By admin · Filed Under KQET · Comment 

KQET at Fremont Peak is off the air till further notice.  A PG&E outage caused damage to the controller in the transmitter.

KQED DT9 OTA planned outage overnight early Thurs 11/14

November 13, 2013 · Posted By Red Dana · Filed Under KQED · Comment 

Planned maintenance work at Sutro Tower will likely lead to interruptions of KQED’s OTA signal in the overnight hours of early Thurs 11/14, beginning at 1am. Other stations transmitting from Sutro Tower may be affected as well.

Most receivers will recover the OTA signal once this work is completed. A few viewers may need to rescan to restore reception. This work will not affect viewers who receive their signal via cable or satellite services.

early Thurs 11/07: KQED DT9s off-air overnight

November 5, 2013 · Posted By Red Dana · Filed Under KQED · Comment 

(DT9.1, 9.2, 9.3)
The KQED Sutro Transmitter over-the-air (OTA) signal will be interrupted early Thursday 11/07 beginning at 1am until apx 6am, so that maintenance work can be performed at the Tower. This will affect the OTA signal only and not our cable or satellite services.

early Wed 11/06: KQED DT9 off-air overnight

November 5, 2013 · Posted By Red Dana · Filed Under KQED · Comment 

(DT9.1, 9.2, 9.3)
The KQED Sutro Transmitter over-the-air (OTA) signal will be interrupted early Wed 11/06 beginning at 1am until apx 6am, so that maintenance work can be performed at the Tower. This will affect the OTA signal only and not our cable or satellite services.

Fri 10/25: KQED OTA Scheduled Off-Air 12:30am to 4am

October 24, 2013 · Posted By admin · Filed Under KQED · Comment 

(DT9.1, 9.2, 9.3)

The KQED Sutro Transmitter over-the-air signal will be interrupted on Friday 10/25/13 from 12:30am until approximately 4am. This will affect the OTA signal only and not our cable or satellite services. This work is being done to put our new Tx generator online. This will give our OTA transmission site the same protection against electrical failures/blackouts as we have at the station.

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