Planned outages, DT25 (12/30) & DT54 (1/05)

January 3, 2012 · Filed Under KQED Plus, KQET · Comment 

Update Thurs 1/05: work on KQED Plus’ DT54 transmitter is complete, and signal has been restored.

Update Fri 12/30: work on KQET’s DT25 transmitter is complete, and signal has been restored.

Scheduled maintenance will take place on our DT25 transmitter on Fremont Peak Friday 12/30. The transmitter will be turned off sometime between 10am and 11am, and likely be down 30-40 minutes.

The same maintenance will take place on our DT54 transmitter on Monument Peak Thursday 1/05, with the transmitter being turned off sometime between 1pm and 2pm.

The expected duration is short enough that most Over The Air receivers will automatically restore the signal once it returns, but in a few cases viewers may need to manually re-add the channel, or do a rescan. Comcast Cable subscribers will not be affected by either outage. Other paid service providers will restore their signals when the transmitter is turned back on.

This post will be updated each day once the signal returns.

Wed 12/07: KQED Plus Over the Air transmitter down 8p-midnight

December 8, 2011 · Filed Under KQED Plus · Comment 

Due to equipment failure at our Monument Peak transmitter for KQED Plus, the KQED Plus Over the Air signal was offline for Wednesday night. Programming originally scheduled to air 8p-midnight Wednesday night can be recorded during the overnight repeat time of 2am-6am. Cable viewers were not affected by this outage.

2 of the 3 missed programs also have future airdates:
Ageless Skin can be seen again on KQED Plus Sat 12/10 10:30am, Thurs 12/15 10:30pm, and Fri 12/16 4:30am
ImageMakers 805 My Precious Daughter can be seen again next month on KQED TV9, Sat 1/07/2012 7:30pm and Sun 1/08/2012 1:30am

Wed 11/09 11am: National EAS test

November 9, 2011 · Filed Under KQED, KQED Plus, KQET · Comment 

KQED Television and KQED Radio will be participating in the nationwide EAS test at 11am, which will last between 30 and 60 seconds. Normal programming will resume immediately after the test.

late Thu 10/27-early Fri 10/28: KQED OTA off-air late night

October 27, 2011 · Filed Under KQED, KQED Plus · Comment 

(DT9.1, DT9.2, DT9.3, and KQED TV9 via some paid signal providers)
Sutro Tower will be performing software upgrades and maintenance late night Thurs 10/27/early morning 10/28. At some point between 12:30am and 2am early 10/28, KQED’s Over The Air (OTA) signal will need to be turned off, hopefully for no more than 30 minutes. OTA viewers, and any paid signal provider using our OTA signal will be affected. However, the duration of this outage is short enough that most tuners should have no problem restoring our signal once it is back on.
Comcast viewers, and viewers of our DT54s and DT25s, will not be affected by this event.

10/12: video stream issue for DT54.2 resolved

October 12, 2011 · Filed Under KQED Plus · Comment 

The video stream problem on DT54.2 was resolved around 3:45pm this afternoon.

10/12: sound but no picture on DT54.2

October 12, 2011 · Filed Under KQED Plus · Comment 

We are aware that DT54.2 (KQED TV9 programming) is currently transmitting sound, but no picture, while the other four programming streams on DT54 are fine. Our engineers are working on the problem. We apologize for the inconvenience, and appreciate your patience.

Thurs 9/22 KQET (DT25.1-DT25.3) maintenance

September 20, 2011 · Filed Under KQED Plus, KQET · Comment 

Weather permitting, we will be performing maintenance on our KQET transmitter tower on Fremont Peak (northeast of Monterey) Thursday 9/22 afternoon. We anticipate turning the power off at apx 1pm, and it should be restored by apx 1:30pm, gremlins permitting.

Comcast Cable customers should see no interruption in service. Other Cable, satellite, etc., service providers, may experience a reception interruption, depending on the source of their signal. Over The Air (OTA) viewers will definitely experience an interruption while the transmitter is off.

Most digital sets and converter boxes will also auto-restore the signal when it returns after so short an interruption, but a few OTA viewers may need to rescan if the duration of the outage becomes “too long” for their particular tuner.

8/25-9/02: work on Monument Peak transmitter (all DT54s)

August 25, 2011 · Filed Under KQED Plus · Comment 

Our Monument Peak transmitter, providing signals for 54.1 KQED Plus, 54.2 KQED, 54.3 KQED Life, 54.4 KQED Kids, and 54.5 V-me, will need to reduce power at random times over the next 10 days or so. Also expected sometime in the next 2 days is that it will be off the air for what could be 4 to 6 hours.

Our engineering team will do its best to minimize the outages and inconveniences our viewers may experience. The changes we are making should increase the DT54 signal strength for the entire San Francisco Bay Area.

Please note that these changes should not affect our viewers on Comcast. Hopefully, neither should it affect our DirecTV and Dish Network viewers. If you are an Over The Air viewer, you might be able to receive the KQED Plus signal from our KQED transmitter located on Mt. Sutro in San Francisco on KQED 9.2.

Thank you for your patience during this upgrade, and we’ll update this blog when installation of the new equipment is complete.

Sat 8/20 KQEH Transmitter: power fluctuations OTA for KQED Plus

August 19, 2011 · Filed Under KQED Plus · Comment 

(DT54.1 through DT54.5)
Power will be fluctuating on our KQEH (DT54s) transmitter the morning and/or afternoon of Saturday 8/20. Climbers will be on the tower performing maintenance for another station, and our power will need to be adjusted as needed for their safety. Work should be completed by late afternoon.

Comcast Cable customers should see no interruption in service. Other Cable, satellite, etc., service providers will restore their signals as soon as the transmitter is back up. Most digital sets and converter boxes will also auto-restore the signal, but a few Over the Air (OTA) viewers may need to rescan if the duration of the outage becomes “too long” for their particular tuner.

7/26 KQED Plus Over the Air Signal outage

July 27, 2011 · Filed Under KQED Plus · Comment 

KQED Plus (formerly KTEH) experienced a signal outage for apx 3 hours Tuesday night, affecting our Over the Air transmission on DT54.1 & DT9.2 (plus paid service providers who use the OTA signal). The signal was restored around midnight, and transmission via DT54.1 is now restored. However our transmission on DT9.2 might still be experiencing audio problems. These audio problems may not be resolved until Wednesday morning.

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