Another TV station that shares the Monument Peak transmitter with KQEH (DT54.1 thru DT54.5) needs to perform maintenance on their equipment Monday, meaning that we will need to switch antennas and/or lower power for our OTA signal at various points, for the safety of the crew. Work is likely to begin around 11:30am, and should end by 5:30pm.
Most equipment should handle these changes without problem, but there is the possibility that a few (older) receivers may get confused. Should that happen, try manually deleting then re-acquiring the signal for DT54, or do a rescan to acquire a new lock on the signal after sunset, when everything should be back to normal.
Update: this problem was resolved late on the evening of Sat 2/23/13.
We are aware of the technical problems currently affecting KQED World and KQED Life both Over the Air (DT9.3 & DT54.3) and via Comcast Cable (channels 189 & 190). Engineers are working on the problem, but unfortunately we do not expect to be able to resolve it quickly. We apologize for any inconvenience.
We are aware that on-screen program information (PSIP) is currently missing for Over the Air viewers. The software company has been contacted, and hopefully repairs will happen quickly. We apologize for any inconvenience, and thank you for your patience.
Due to overnight installation of new equipment, the feed of KQED Plus to DirecTV, Dish TV, and Astound Cable will be interrupted late Monday/early Tuesday apx midnight-2am. All 3 services will restore their signals as soon as the installation is complete.
This work should not affect Comcast Cable or Over the Air viewers.
(DT54.1 thru DT54.5, & DT25.1 thru DT25.3)
There will be overnight maintenance affecting both the KQEH and KQET transmitters. Work will start late Mon/early Tues at apx midnight, and may last as late as 6am. There will be periodic outages of both Over The Air (OTA) signals from both sites during this time.
All of our television stations are operating on auxilliary power due to maintenance work being done on our antenna. Normal operation should be restored by 4pm on Thu, Sep 13.
Our engineers were able to resolve the Over the Air audio problem for our KQEH transmitter (DT54s) around 3:30pm this afternoon, and for our KQET transmitter (DT25s) by 3:45pm. Most receivers/converter boxes should automatically restore the audio, since they never lost our actual signal.
However, if anyone is still experiencing a lack of audio Over the Air, doing a rescan should solve the problem.
We are aware that Over the Air (OTA) viewers are receiving video but no audio from our KQEH transmitter (DT54.1 through DT54.5) and from our KQET transmitter (DT25.1 through DT25.3). Engineers are working on the problem, but a repair time is not yet known.
Repairs have been done to our transmitter atop Monument Peak, and our DT54.1 through DT54.5 channels are once again available Over The Air. Many receivers will automatically restore our signal within a few minutes of our return. However, if your receiver has not yet restored the signal, you may need to manually delete and re-add our channel, or perform a rescan, to reacquire our signal.
Our KQED Plus (KQEH) transmitter atop Monument Peak northeast of San Jose has gone off air. This affects Over the Air reception of DT54.1 through DT54.5. Engineers are working to resolve the problem, but we do not have an estimated time of repair at this time.
Comcast Cable viewers are not affected by this outage.