All of our television stations are operating on auxilliary power due to maintenance work being done on our antenna. Normal operation should be restored by 4pm on Thu, Sep 13.
Our engineers were able to resolve the Over the Air audio problem for our KQEH transmitter (DT54s) around 3:30pm this afternoon, and for our KQET transmitter (DT25s) by 3:45pm. Most receivers/converter boxes should automatically restore the audio, since they never lost our actual signal.
However, if anyone is still experiencing a lack of audio Over the Air, doing a rescan should solve the problem.
We are aware that Over the Air (OTA) viewers are receiving video but no audio from our KQEH transmitter (DT54.1 through DT54.5) and from our KQET transmitter (DT25.1 through DT25.3). Engineers are working on the problem, but a repair time is not yet known.
Repairs have been done to our transmitter atop Monument Peak, and our DT54.1 through DT54.5 channels are once again available Over The Air. Many receivers will automatically restore our signal within a few minutes of our return. However, if your receiver has not yet restored the signal, you may need to manually delete and re-add our channel, or perform a rescan, to reacquire our signal.
Our KQED Plus (KQEH) transmitter atop Monument Peak northeast of San Jose has gone off air. This affects Over the Air reception of DT54.1 through DT54.5. Engineers are working to resolve the problem, but we do not have an estimated time of repair at this time.
Comcast Cable viewers are not affected by this outage.
Our transmitter on Monument Peak, northeast of San Jose, will be off air for apx 25-30 minutes early this afternoon, for maintenance. This will affect over the air channels DT54.1 through DT54.5.
Most receivers should reacquire the signal automatically after an outage of such short duration, but a few viewers may need to manually re-add the channel or do a rescan to restore it.
(Comcast 189, DT54.3 Over the Air)
As of today, Tuesday 5/01, the daytime programming for KQED Life has returned to its own independent scheduling. We thank you for your patience during our program files rebuilding cycle.
PG&E is planning two all-day outages on Monument Peak Thursday 4/19 and Friday 4/20 from apx 7:30am to apx 5pm each day.
Over the Air (OTA) transmission from our DT54 transmitter should experience very short interruptions for only a couple minutes each as we switch to the back-up generator in the morning, and back to the main power when PG&E concludes their work.
Most OTA receivers should automatically restore the signals after outages of such short duration, but some viewers, particularly those at quite a distance from the transmitter, may need to manually re-add the channel, or do a rescan, to restore their tuner’s lock on our signal.
(Comcast 189, DT54.3)
Monday 4/16 Update: Our recovery process for the deleted program files is now well underway, and we believe we are on target to return KQED Life to its normal programming schedule effective May 1st. If that target date changes, this page will be updated. We thank you for your patience.
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Tuesday 4/10: As noted in the original post below, KQED Life will continue to “mirror” KQED TV9 6am-7pm and midnight-1am through the month of April. We are actively working on rebuilding the content inventory and solving the technical issues which caused the orginal malfunction in late March. We currently do not have a target date for KQED Life to resume its own schedule during non-prime hours, but hope to have a firmer timeline for the recovery by April 17th or so. Please keep an eye on this page for further updates. Thank you for your patience.
ORIGINAL POST FROM 3/27:
Due to a technical malfunction March 25-26, the computer which archives our copies of television programs started deleting program files, resulting in a loss of thousands of episodes. Since it began with shows in position #1 and worked forward, it means the loss is primarily of older programs and series, which generally air on KQED Life. Since these are older shows, most are not currently being fed out to stations, so it will take awhile for us to rebuild the inventory.
This means a significant change to the “non-prime” KQED Life schedule for the next 4-5 weeks at least, starting Thursday 3/29. From 6am to 7pm, plus midnight-1am, KQED Life will be a “mirror” of KQED TV9. Since 7pm-midnight is generally filled with newer programs, KQED Life will be able to maintain its own schedule for those 5 hours, plus maintain their early morning repeats the next morning 1am-6am.
We currently do not know how long the program recovery process will take, so will be working with this revised schedule at least through April. We are leaving the currently posted May 2012 schedule on the website for now, in hopes that we’ll be back to normal by then. Please keep an eye on this page for further updates.
We will be shutting down the KQET (DT25) transmitter on Fremont Peak on Tuesday, April 10th, from about 11am to 11:30am, for planned maintenance work.
We will also be doing maintenance for KQED Plus (KQEH DT54 transmitter on Monument Peak) on Thursday, April 12th, also around 11am to 11:30am.
Comcast Cable customers will not be affected by these outages. Most Over the Air (OTA) TV tuners will restore the signals automatically at the end of an outage this short, but a few OTA viewers may need to manually re-add the channel.