(this includes all DT9, DT54 and DT25 channels, along with all paid services)
We will be doing upgrade and maintenance work in our Master Control area during the overnight hours of late Thurs/early Fri 12/19. Work will begin shortly after midnight early Friday, which may last until 6am, though we hope to finish earlier.
This will result in all of our TV channels being off the air via all delivery methods. If you get your signal from a paid provider (cable, satellite, etc.) they will restore your signal once we’re back on the air. Many Over The Air (OTA) receivers will also re-acquire the signal on their own once the signals return, but some OTA viewers may need to do a rescan in order to reestablish a link.
(DT54.1 thru 54.5)
Assuming that the weather and road conditions permit, we plan to do a bit of maintenance on our KQEH transmitter the morning of Friday 12/05… hopefully 10am-11am-ish, but could be a bit later.
Most of the work should not affect the outgoing signal, but there will need to be a cable swap at some point which will take the signal down for only a few minutes.
Most receivers will recover from such a short outage with no problem, and will re-acquire the signal as soon as it returns. A few Over The Air viewers may need to do a rescan.
UPDATE: This problem has been resolved, and the OTA signal for the DT54 channels restored.
(DT54.1 through 54.5)
KQED Plus’ Over the Air transmission is currently off air via our KQEH transmitter on Monument Peak northeast of San Jose. Technicians are working on the problem. No current estimate regarding how long this will exist. We apologize for any inconvenience.
Originally posted 6/19/2013:
Some Comcast Basic Cable customers around the Bay Area have reported audio issues with KQED and KQED Plus, on channels 9 and 10. The problem is not related to KQED’s transmission but may be caused by the language setting on your Comcast remote control.
If your Comcast remote control is black, please check for a button labeled “Language” or “Lang” on your remote control. Instead of this button, your remote control may have a small white button near the bottom (possibly not labeled), between the “Volume” button on the lower left and the “Channel” button on the lower right. Press the “Language”, “Lang” or white button to determine if your language preference may have been reset to French or Spanish. If it has, press the button repeatedly until it is set back to English. This should restore your audio.
If the problem persists, or if your remote does not have either version of the button described above (ie., the Comcast silver remotes do not have this button), please contact Comcast for assistance with checking your language settings and/or turning off the SAP channel on your TV set.
Comcast will be doing work on Friday morning 12/20/13 (1:00AM-5:00AM) that will affect some local broadcasters. KQED channels will go off for approximately two minutes at some point during this window.
UPDATE: We understand that Comcast was able to resolve this issue as of late afternoon Wednesday 7/31, and that most of our Santa Cruz viewers now have sound back on BBC World News America, and other British programs. If you still do not have sound on BBC World News America, you’ll still need to call Comcast to have them walk you through fixing the settings in the set top box, returning the Language Preference to English, and the Audio Preference to Stereo.
* * * * * *
We are aware that many Comcast Basic Cable subscribers in the Santa Cruz area have developed a problem with sound missing from some programs, the easiest one to check being the weekday afternoon broadcasts of BBC World News America on KQED 9 at 2:30pm and 4pm.
If your Comcast remote is black, please read the next post down, and you may be able to resolve the issue yourself. However, all of the subscribers we’ve spoken with so far have a Silver Comcast remote, and the problem can only be fixed by calling Comcast, and having them walk you through the correct procedure.
When you call the 800# on your bill, use the option for “Technical Troubles.” When you get to a live person, insist on speaking to a technical supervisor. Once you’re talking to a supervisor, let them know that you have an audio problem resulting from the work Comcast did on its MUX lines in the Santa Cruz area on Thursday 7/25. The problem is that, as a result of their remapping of the audio feed channels, the S.A.P. channel within your TV set has been activated, and you need their assistance turning that feature back off.
At this point, they should start instructing you on how to access various menues to correct the settings within their box. The most likely problem is that their work reset your language preference to either French or Spanish, and it needs to be returned to English. If not that, then in the regular audio menu, the work changed your settings to SAP, and it needs to be returned to Stereo.
(DT54.1 through DT54.5)
The Over the Air (OTA) signal from our KQEH transmitter on Monument Peak was restored at apx 6:35pm this evening. Most tuners should automatically find the signal, however some OTA viewers may need to do a rescan to restore reception.
Unexpected technical problems have been discovered at the KQEH transmitter site during planned maintenance overnight. KQED crews have identified the problem and are working to correct it as soon as possible.
Please check back to this blog for status updates.
Service to Comcast and other providers are uninterrupted.
(DT54.1 through DT54.5)
Early in the morning of April 22nd starting at 12 midnight KQEH will need to shut down for electrical maintenance and transmitter work. The Over the Air (OTA) signal should be back before 6am.
Comcast Cable customers, and customers of other paid providers using fiber feed out of our San Francisco Master Control area should not be affected by this work.
Most receivers should automatically recover the OTA signal when it is restored early Monday morning. However a few viewers may need to do a rescan in order to restore the signal.
Our DT54.1-5 Over The Air (OTA) transmissions from our tower on Monument Peak were interrupted for 3 hours this morning, from 5:20am to 8:20am. Service Providers using the DT54.1 signal for KQED Plus restored their carriage of the channel as soon as the signal returned.
Most tuners in digital TVs and/or converter boxes will automatically recover from an outage of that short a duration. However, a few OTA viewers may need to do a rescan in order to restore the DT54 signal.