Scheduled Maintenance 8/21-8/25

August 16, 2017 · Filed Under KQED, KQED Plus, TV · Comments Off on Scheduled Maintenance 8/21-8/25 

Next week, Sutro Tower will be switching most stations to their auxiliary antennas.

KQED TV will be at half power on the lower auxiliary antenna, this will affect some of our Over The Air viewers. Maintenance is scheduled on August 21-25 from 9am through 4pm daily.

Thank you for your patience!

6/22-23 Ch9 & Ch54 Virtual ID issues

June 23, 2017 · Filed Under KQED, KQED Plus, KQET, TV · Comments Off on 6/22-23 Ch9 & Ch54 Virtual ID issues 

(DT9-1 thru 9-3, and DT54-1 thru 54-5)

KQED experienced a major technical issue with our Virtual ID info in our signals for DT9 and DT54, beginning apx 4pm Thursday 6/22, which was resolved apx 11am Friday 6/23.

As background, almost every TV station in the Bay Area now transmits on a frequency which is different from its old analog frequency. Each station’s TV signal contains “Virtual ID” instructions, which tell your TV to still label stations with their old numbers.

KQED’s Sutro Tower signal actually transmits on frequency “30” but the VID tells your TV to label it as “9”. KQED Plus’s signal from San Jose actually transmits on “50” but its VID tells your TV to label it as “54”. This is the feature that broke down yesterday afternoon.

Now that the issue is fixed at our end, many TVs will self-correct in anything from a few minutes to a couple hours. If your TV set has not yet returned our signals to 9 &/or 54, tune to 30 (for 9) &/or 50 (for 54). You should find our programming there. Let the TV sit on that channel for awhile. If it has not corrected after 2-3 hours, then you will need to do a rescan. Please refer to the owner’s manual for your TV for instructions on how to do that procedure.

Over the Air viewers of our KQET-25 signal were not affected by this issue, as KQET is one of the few stations that is actually still transmitting on the same frequency as before (25).

We apologize for the inconvenience caused, and thank you for your patience while we worked through this issue. If you have any further questions, please feel free to email us at: tv@kqed.org

KQED TV All Channels: Planned outage late Fri/early Sat 1/14 midnight-2am

January 10, 2017 · Filed Under KQED, KQED Plus, KQET, TV · Comments Off on KQED TV All Channels: Planned outage late Fri/early Sat 1/14 midnight-2am 

All KQED television channels will be off the air late Friday/early Saturday 1/14 beginning at midnight for approximately two hours to perform maintenance and upgrades to our electrical system. These improvements will help KQED maintain and continue our broadcast service to the community. We will return to our regularly scheduled programs as soon as work is completed, at or near 2am. This will affect Over the Air, Cable and Satellite system viewers. Thank you for your patience.

Wed 11/30: planned momentary outages of DT54 over the air signal

November 29, 2016 · Filed Under KQED Plus · Comments Off on Wed 11/30: planned momentary outages of DT54 over the air signal 

(this is a continuation of the work originally announced for 11/28, which was not completed on Tuesday.)

At some point during the morning of Wednesday Nov. 30th, the KQEH transmitter will switch from its main antenna to the auxillary one, to allow for the safety of workers doing maintenance for another TV station on the tower. When work is completed, we will switch back to the main antenna.

These two switches will cause momentary outages for Over the Air viewers of Channel 54.1 through 54.5, and for viewers of any services using the DT54 signals as their source. Because of the short duration, most TVs will automatically restore the signal once the switches take place.

Xfinity/Comcast viewers and viewers of the DT9 and DT25 signals will not be affected by this work.

Tues 11/29: DT54 Over the Air Signal restored

November 29, 2016 · Filed Under KQED Plus · Comments Off on Tues 11/29: DT54 Over the Air Signal restored 

Repairs have been completed on today’s transmitter issue, and the signals for DT54.1 through 54.5 have been restored.

Tues 11/29: DT54 Over the Air signal currently down

November 29, 2016 · Filed Under KQED Plus · Comments Off on Tues 11/29: DT54 Over the Air signal currently down 

(DT54.1 through 54.5)

During the course of the work described below, which necessitated moving our outgoing signal from the main antenna to the auxillary antenna, the transmitter suddenly shut down.

As of 3:30pm Tues, we do not have an estimated time for repair and return of the Over the Air signals for DT54.1 through 54.5

Tues 11/29: planned momentary outages of DT54 Over the Air signal

November 23, 2016 · Filed Under KQED Plus · Comments Off on Tues 11/29: planned momentary outages of DT54 Over the Air signal 

(NOTE: this work was postponed from Mon 11/28 due to weather)

At some point late morning/early afternoon Tuesday November 29th, the KQEH transmitter will switch from its main antenna to the auxillary one, to allow for the safety of workers doing maintenance for another TV station on the tower. When work is completed, we will switch back to the main antenna.

These two switches will cause momentary outages for Over the Air viewers of Channel 54.1 through 54.5, and for viewers of any services using the DT54 signals as their source. Because of the short duration, most TVs will automatically restore the signal once the switches take place.

Xfinity/Comcast viewers and viewers of the DT9 and DT25 signals will not be affected by this work.

early Mon 9/26: planned KQEH/DT54 Over the Air outage

September 25, 2016 · Filed Under KQED Plus · Comments Off on early Mon 9/26: planned KQEH/DT54 Over the Air outage 

UPDATE: This morning’s maintenance took place at 8:36am, with the signal restored at 8:45am.

(DT54-1 through DT54-5)

At some point early Monday morning Sept 26th (before 9am), the KQEH transmitter will be turned off for about 10 minutes for maintenance.

Because of the short duration, most TVs will automatically restore the signal once the transmitter is turned back on. However, a few viewers may need to do a rescan.

Xfinity/Comcast viewers and viewers of the DT9 and DT25 signals will not be affected by this work.

early Tues 9/13: KQEH DT54 (KQED Plus) planned overnight outage

September 12, 2016 · Filed Under KQED Plus · Comments Off on early Tues 9/13: KQEH DT54 (KQED Plus) planned overnight outage 

UPDATE: power was restored at 6:45am Tuesday. Most TVs will restore the channels automatically, but a few viewers may need to do a rescan.
– – – – – – – – – – – – – – – –

(DT54-1 through 54-5)
late Monday/early Tuesday 9/13

The DT54 Over the Air signal will be shut down early Tuesday 9/13 morning around 1am for electrical maintenance work on the transmitter tower. The signal should be restored sometime between 4am and 6am.

Most receivers will automatically re-acquire the signal once it is restored. A few viewers may need to do a rescan to recover all the stations which transmit from that tower.

This will not affect Comcast/Xfinity customers, or viewers of our DT9 or DT25 signals.

Mon 6/13: RESOLVED – KQED Plus (KQEH) Transmitter Off the Air (DT54.1 through 54.5)

June 13, 2016 · Filed Under KQED Plus · Comments Off on Mon 6/13: RESOLVED – KQED Plus (KQEH) Transmitter Off the Air (DT54.1 through 54.5) 

UPDATE: The signal was restored apx 5pm Monday. Most TVs will have recovered the signal on their own, but some viewers may need to do a rescan in order to re-acquire the signal.

– – – – – – – – – – – –

Our KQEH transmitter in the San Jose area has suffered a failure, and is off the air. Repairs are underway, but we do not yet have an estimated time for restoration of the signal.

This affects over the air viewers of the DT54 signal. It does not affect Comcast/Xfinity service. Other paid signal providers should be able to receive the KQED Plus signal from our San Francisco transmission.

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