UPDATE: Comcast was able to resolve their technical glitch apx 10:45pm
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We are aware that at least during the early part of the evening of Monday 7/20, the audio is out of sync on Comcast/Xfinity channel 10, their basic cable service. This problem still exists as of 8:10pm.
We have confirmed that the audio is fine on our outgoing signal for KQED Plus Over the Air on DT54.1, 9.2 and 25.2, and it is also fine on Comcast/Xfinity channel 710, their HD service. So far, we’ve not received any trouble reports from viewers using other signal delivery services.
If you are experiencing this problem, and are using any channel or service OTHER THAN Comcast 10, please email email@example.com to let me know.
If you are a Comcast Basic Cable subscriber watching on channel 10, please report it directly to Comcast as well, using the “Tech Troubles” path in their phone system.
(DT54.1 through DT54.5)
Our Over the Air signals from our KQEH transmitter on Monument Peak (the DT54s) will need to be switched from our Main antenna to our Auxillary antenna while climbers inspect the tower for possible maintenance needs. Once the inspection is done, we will switch back. The two switches will account for two extremely brief outages of just a few seconds, so most receivers should handle recovering the signals each time with no problems.
Exact times for the switches are unknown, but the work should be completed by mid- to late-afternoon, if not sooner. This work will not affect Comcast Cable customers, or the OTA signals for KQED Plus on DT9.2 or DT25.2
We are aware that Comcast/Xfinity is currently not transmitting KQED Plus in HD on channel 710. KQED Plus is airing in SD on channel 10. Comcast is also aware of the issue, and working on fixing it. Thank you for your patience.
We are aware that Comcast/Xfinity is currently not transmitting KQED Plus on channel 10, KQED V-Me on channel 191, or KQED Kids on channel 192. Comcast is also aware of the issue, and working on fixing it. Thank you for your patience.
(includes all DT9, DT54 and DT25 channels, along with most paid signal providers)
We will be doing maintenance work in our Master Control area during the overnight hours of late Tues/early Wed 1/14. Work will begin shortly after midnight early Wednesday, and should be done in 2-3 hours, perhaps sooner.
This will result in all of our Over The Air (OTA) signals being down, which will also affect those paid signal providers who use OTA as their source. If you get your signal from a paid provider other than Comcast, they will restore your signal once we’re back on the air. Many Over The Air (OTA) receivers will also re-acquire the signal on their own once the signals return, but some OTA viewers may need to do a rescan in order to reestablish a link.
Most Comcast channels will continue to transmit during the work. The exception will be KQED Plus (Comcast 10/710 most areas), which will go dark during the work, and be restored along with the OTA signals.
(this includes all DT9, DT54 and DT25 channels, along with all paid services)
We will be doing upgrade and maintenance work in our Master Control area during the overnight hours of late Thurs/early Fri 12/19. Work will begin shortly after midnight early Friday, which may last until 6am, though we hope to finish earlier.
This will result in all of our TV channels being off the air via all delivery methods. If you get your signal from a paid provider (cable, satellite, etc.) they will restore your signal once we’re back on the air. Many Over The Air (OTA) receivers will also re-acquire the signal on their own once the signals return, but some OTA viewers may need to do a rescan in order to reestablish a link.
(DT54.1 thru 54.5)
Assuming that the weather and road conditions permit, we plan to do a bit of maintenance on our KQEH transmitter the morning of Friday 12/05… hopefully 10am-11am-ish, but could be a bit later.
Most of the work should not affect the outgoing signal, but there will need to be a cable swap at some point which will take the signal down for only a few minutes.
Most receivers will recover from such a short outage with no problem, and will re-acquire the signal as soon as it returns. A few Over The Air viewers may need to do a rescan.
UPDATE: This problem has been resolved, and the OTA signal for the DT54 channels restored.
(DT54.1 through 54.5)
KQED Plus’ Over the Air transmission is currently off air via our KQEH transmitter on Monument Peak northeast of San Jose. Technicians are working on the problem. No current estimate regarding how long this will exist. We apologize for any inconvenience.
Originally posted 6/19/2013:
Some Comcast Basic Cable customers around the Bay Area have reported audio issues with KQED and KQED Plus, on channels 9 and 10. The problem is not related to KQED’s transmission but may be caused by the language setting on your Comcast remote control.
If your Comcast remote control is black, please check for a button labeled “Language” or “Lang” on your remote control. Instead of this button, your remote control may have a small white button near the bottom (possibly not labeled), between the “Volume” button on the lower left and the “Channel” button on the lower right. Press the “Language”, “Lang” or white button to determine if your language preference may have been reset to French or Spanish. If it has, press the button repeatedly until it is set back to English. This should restore your audio.
If the problem persists, or if your remote does not have either version of the button described above (ie., the Comcast silver remotes do not have this button), please contact Comcast for assistance with checking your language settings and/or turning off the SAP channel on your TV set.
Comcast will be doing work on Friday morning 12/20/13 (1:00AM-5:00AM) that will affect some local broadcasters. KQED channels will go off for approximately two minutes at some point during this window.