early Mon 9/26: planned KQEH/DT54 Over the Air outage

September 25, 2016 · Filed Under KQED Plus · Comments Off on early Mon 9/26: planned KQEH/DT54 Over the Air outage 

UPDATE: This morning’s maintenance took place at 8:36am, with the signal restored at 8:45am.

(DT54-1 through DT54-5)

At some point early Monday morning Sept 26th (before 9am), the KQEH transmitter will be turned off for about 10 minutes for maintenance.

Because of the short duration, most TVs will automatically restore the signal once the transmitter is turned back on. However, a few viewers may need to do a rescan.

Xfinity/Comcast viewers and viewers of the DT9 and DT25 signals will not be affected by this work.

early Tues 9/13: KQEH DT54 (KQED Plus) planned overnight outage

September 12, 2016 · Filed Under KQED Plus · Comments Off on early Tues 9/13: KQEH DT54 (KQED Plus) planned overnight outage 

UPDATE: power was restored at 6:45am Tuesday. Most TVs will restore the channels automatically, but a few viewers may need to do a rescan.
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(DT54-1 through 54-5)
late Monday/early Tuesday 9/13

The DT54 Over the Air signal will be shut down early Tuesday 9/13 morning around 1am for electrical maintenance work on the transmitter tower. The signal should be restored sometime between 4am and 6am.

Most receivers will automatically re-acquire the signal once it is restored. A few viewers may need to do a rescan to recover all the stations which transmit from that tower.

This will not affect Comcast/Xfinity customers, or viewers of our DT9 or DT25 signals.

Mon 6/13: RESOLVED – KQED Plus (KQEH) Transmitter Off the Air (DT54.1 through 54.5)

June 13, 2016 · Filed Under KQED Plus · Comments Off on Mon 6/13: RESOLVED – KQED Plus (KQEH) Transmitter Off the Air (DT54.1 through 54.5) 

UPDATE: The signal was restored apx 5pm Monday. Most TVs will have recovered the signal on their own, but some viewers may need to do a rescan in order to re-acquire the signal.

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Our KQEH transmitter in the San Jose area has suffered a failure, and is off the air. Repairs are underway, but we do not yet have an estimated time for restoration of the signal.

This affects over the air viewers of the DT54 signal. It does not affect Comcast/Xfinity service. Other paid signal providers should be able to receive the KQED Plus signal from our San Francisco transmission.

Mon 5/09/16: KQEH DT54 planned short outages

May 6, 2016 · Filed Under KQED Plus · Comments Off on Mon 5/09/16: KQEH DT54 planned short outages 

(DT54-1 through 54-5)
Monday 5/09

The DT54 Over the Air signal will need to switch from main to auxiliary levels at some point Monday (most likely early afternoon) for the safety of the crew working on another station’s equipment on the tower, then back to the main antenna late-afternoon when work is completed. The change should be for a couple/few hours at most, and will involve two short outages when the two switches between antennas take place.

Most receivers will automatically re-acquire the signal for each switch. A few viewers may need to do a rescan to recover all the stations which transmit from that tower.

This will not affect Comcast/Xfinity customers, or viewers of our DT9 or DT25 signals.

4/17/16 – KQED Plus (DT54) Over the Air Issue: Virtual ID missing

April 18, 2016 · Filed Under KQED Plus · Comments Off on 4/17/16 – KQED Plus (DT54) Over the Air Issue: Virtual ID missing 

We are aware that many Over the Air (OTA) viewers are currently unable to tune in our channels on the usual DT54.1 through 54.5. This is due to a problem with our PSIP generator, which engineers hope to have repaired on Monday 4/18.

In the meantime, OTA viewers might be able to watch any of those 5 channels by punching in 50.1 through 50.5 temporarily.

Back when the big conversion from analog to digital broadcasting took place, the FCC decided that viewers should not need to memorize a new list of channel numbers, so even tho nearly every TV station in the country now broadcasts on a different frequency, each station includes a “virtual ID” code in its transmission that tricks TVs into renumbering the channels to their “old” designations. So, even tho KQED Plus is actually transmitted on frequency 50, the virtual ID normally is there to tell your TV to renumber it as 54.

Guide information will not be present until the full PSIP capabilities are restored, but many OTA viewers may be able to at least watch the programs in real time.

Wed 11/10: KQEH Over The Air planned short outages

November 10, 2015 · Filed Under KQED Plus · Comments Off on Wed 11/10: KQEH Over The Air planned short outages 

(DT54-1 through 54-5)
Wednesday 11/10, 11am

The DT54 Over the Air signal will need to switch from main to auxiliary levels late Wednesday morning for the safety of the crew working on another station’s equipment on the tower, then back to the main antenna mid-afternoon when work is completed. The change should be for a couple/few hours at most, and will involve two short outages when the two switches between antennas take place.

Most receivers will automatically re-acquire the signal for each switch. A few viewers may need to do a rescan to recover all the stations which transmit from that tower.

This will not affect Comcast/Xfinity customers, or viewers of our DT9 or DT25 signals.

Comcast/Xfinity Ch10 audio, Monday 7/20 evening

July 20, 2015 · Filed Under KQED Plus · Comment 

UPDATE: Comcast was able to resolve their technical glitch apx 10:45pm

* * * * *

We are aware that at least during the early part of the evening of Monday 7/20, the audio is out of sync on Comcast/Xfinity channel 10, their basic cable service. This problem still exists as of 8:10pm.

We have confirmed that the audio is fine on our outgoing signal for KQED Plus Over the Air on DT54.1, 9.2 and 25.2, and it is also fine on Comcast/Xfinity channel 710, their HD service. So far, we’ve not received any trouble reports from viewers using other signal delivery services.

If you are experiencing this problem, and are using any channel or service OTHER THAN Comcast 10, please email tv@kqed.org to let me know.

If you are a Comcast Basic Cable subscriber watching on channel 10, please report it directly to Comcast as well, using the “Tech Troubles” path in their phone system.

Thanks!

Thurs 3/05, DT54-1 thru DT54-5: 2 planned, extremely brief Over the Air outages

March 3, 2015 · Filed Under KQED Plus · Comment 

(DT54.1 through DT54.5)

Our Over the Air signals from our KQEH transmitter on Monument Peak (the DT54s) will need to be switched from our Main antenna to our Auxillary antenna while climbers inspect the tower for possible maintenance needs. Once the inspection is done, we will switch back. The two switches will account for two extremely brief outages of just a few seconds, so most receivers should handle recovering the signals each time with no problems.

Exact times for the switches are unknown, but the work should be completed by mid- to late-afternoon, if not sooner. This work will not affect Comcast Cable customers, or the OTA signals for KQED Plus on DT9.2 or DT25.2

KQED Plus on 710 currently dark on Comcast/Xfinity

February 26, 2015 · Filed Under KQED Plus · Comment 

We are aware that Comcast/Xfinity is currently not transmitting KQED Plus in HD on channel 710. KQED Plus is airing in SD on channel 10. Comcast is also aware of the issue, and working on fixing it. Thank you for your patience.

3 channels currently dark via Comcast/Xfinity

February 17, 2015 · Filed Under KQED Plus · Comment 

We are aware that Comcast/Xfinity is currently not transmitting KQED Plus on channel 10, KQED V-Me on channel 191, or KQED Kids on channel 192. Comcast is also aware of the issue, and working on fixing it. Thank you for your patience.

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