KQED DT9 planned OTA outage, Tues 11/20 8am-10am(ish)

November 19, 2012 · Filed Under KQED · Comment 

Due to installation of new equipment, KQED’s Over the Air tranmission on DT9.1, 9.2 & 9.3 will be interrupted Tuesday 11/20 at apx 8am. Hopefully all work will be completed by 10am, but might run as late as 11am.

Most tuners should automatically restore the signal once it’s back on air. This work should not affect viewers receiving their signal via cable or satellite.

Wed 11/07 KQED: 3pm PBS NewsHour audio

November 7, 2012 · Filed Under KQED · Comment 

we are aware that the PBS NewsHour is currently playing without audio. We are not receiving audio from the satellite feed, which is going straight to air, and are looking into it.

Thurs 10/18: KQED World occasional aspect ratio issue

October 18, 2012 · Filed Under KQED · Comment 

(Comcast 190, DT9.3)
We are aware that a few shows airing on KQED World are ending up in an incorrect aspect ratio. Engineers are looking into the issue, and we appreciate your patience while we work on the resolution.

Wed & Thu, Sep 12-13: Reception issues related to antenna maintenance work

September 13, 2012 · Filed Under KQED, KQED Plus, KQET · Comment 

All of our television stations are operating on auxilliary power due to maintenance work being done on our antenna. Normal operation should be restored by 4pm on Thu, Sep 13.

early Thurs 8/30: short outage on Comcast in overnight hours

August 29, 2012 · Filed Under KQED · Comment 

Comcast will be doing some work on their Bay Area system in the overnight hours, early Thursday 8/30. All channels on the San Francisco Comcast Lineup will be affected by this work at some point. Each channel will be off for no more than 5-10 minutes during the 1am-5am maintenance window.

Tues 8/28: KQED DT9 Outage

August 28, 2012 · Filed Under KQED · Comment 

(DT9.1, 9.2, 9.3)
UPDATE: KQED’s OTA (Over the Air) signal was restored apx 2:10pm.

KQED’s Over the Air broadcast signal from Sutro Tower is currently down, as of apx 1:45pm. Engineers are investigating the problem, but do not yet have an estimate re: time for repairs. We apologize for the inconvenience.
Cable and Satellite feeds are not affected by this outage.

Mon 8/20: Sutro Tower outage for DT9s and others

August 21, 2012 · Filed Under KQED · Comment 

UPDATE apx 4pm: And… we’re back up again!

UPDATE 3:40pm: Due to a Sutro Tower issue, our Over The Air signal is down again, affecting OTA broadcast of all three DT9s. Other Sutro stations are also affected.

ORIGINAL POST: KQED’s Over the Air signals for DT9.1, DT9.2 and DT9.3 were affected by a brief outage at Sutro Tower, which also affected other Sutro stations as well. The outage lasted apx 3:20pm-3:35pm, when OTA broadcasting was restored.

Planned short outages: KQED 9s, Wed 6/06 am & Fri 6/08 pm

June 5, 2012 · Filed Under KQED · Comment 

(DT9.1, DT9.2, DT9.3, possibly Comcast 9 & 709)
Wednesday morning PG&E will begin what is projected to be 3 days of work replacing nearly 70-year-old equipment in the Sutro Tower area. This will require KQED and several other stations transmitting from there to switch off their primary electrical source to a generator for the duration of the work.

The schedule is a bit fluid, but assuming all goes well, the outages will be of short duration. We anticpate two outages on Wednesday morning, apx 2 minutes around 8am, and apx 5 minutes around 10:30am, as the work begins. We also anticipate two outages on Friday evening, apx 2 minutes around 7pm, and apx 5 minutes around 9:30pm, as we switch back to electrical power on PG&E’s new equipment.

These outages will definitely affect Over the Air viewers, but most receivers handle outages of this short a duration with no problem, and should re-acquire our signal each time it returns. However, a few viewers may need to manually add channels back, or if several “go missing”, to do a rescan. This work might affect Comcast Cable viewers as well, in which case Comcast will restore signals as soon as they return.

Tues 5/01: KQED Life programming returns

May 1, 2012 · Filed Under KQED, KQED Plus · Comment 

(Comcast 189, DT54.3 Over the Air)
As of today, Tuesday 5/01, the daytime programming for KQED Life has returned to its own independent scheduling. We thank you for your patience during our program files rebuilding cycle.

KQED Life update

April 16, 2012 · Filed Under KQED, KQED Plus · Comment 

(Comcast 189, DT54.3)

Monday 4/16 Update: Our recovery process for the deleted program files is now well underway, and we believe we are on target to return KQED Life to its normal programming schedule effective May 1st. If that target date changes, this page will be updated. We thank you for your patience.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Tuesday 4/10: As noted in the original post below, KQED Life will continue to “mirror” KQED TV9 6am-7pm and midnight-1am through the month of April. We are actively working on rebuilding the content inventory and solving the technical issues which caused the orginal malfunction in late March. We currently do not have a target date for KQED Life to resume its own schedule during non-prime hours, but hope to have a firmer timeline for the recovery by April 17th or so. Please keep an eye on this page for further updates. Thank you for your patience.

ORIGINAL POST FROM 3/27:
Due to a technical malfunction March 25-26, the computer which archives our copies of television programs started deleting program files, resulting in a loss of thousands of episodes. Since it began with shows in position #1 and worked forward, it means the loss is primarily of older programs and series, which generally air on KQED Life. Since these are older shows, most are not currently being fed out to stations, so it will take awhile for us to rebuild the inventory.

This means a significant change to the “non-prime” KQED Life schedule for the next 4-5 weeks at least, starting Thursday 3/29. From 6am to 7pm, plus midnight-1am, KQED Life will be a “mirror” of KQED TV9. Since 7pm-midnight is generally filled with newer programs, KQED Life will be able to maintain its own schedule for those 5 hours, plus maintain their early morning repeats the next morning 1am-6am.

We currently do not know how long the program recovery process will take, so will be working with this revised schedule at least through April. We are leaving the currently posted May 2012 schedule on the website for now, in hopes that we’ll be back to normal by then. Please keep an eye on this page for further updates.

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