We are aware of the intermittent audio issues taking place on KQED World via Comcast Cable channel 190. We have a faulty audio card in the chain, and are awaiting its replacement, which should arrive soon. We apologize for any inconvenience.
We are aware that on-screen program information (PSIP) is currently missing for Over the Air viewers. The software company has been contacted, and hopefully repairs will happen quickly. We apologize for any inconvenience, and thank you for your patience.
Due to installation of new equipment, KQED’s Over the Air tranmission on DT9.1, 9.2 & 9.3 will be interrupted Tuesday 11/20 at apx 8am. Hopefully all work will be completed by 10am, but might run as late as 11am.
Most tuners should automatically restore the signal once it’s back on air. This work should not affect viewers receiving their signal via cable or satellite.
we are aware that the PBS NewsHour is currently playing without audio. We are not receiving audio from the satellite feed, which is going straight to air, and are looking into it.
(Comcast 190, DT9.3)
We are aware that a few shows airing on KQED World are ending up in an incorrect aspect ratio. Engineers are looking into the issue, and we appreciate your patience while we work on the resolution.
All of our television stations are operating on auxilliary power due to maintenance work being done on our antenna. Normal operation should be restored by 4pm on Thu, Sep 13.
Comcast will be doing some work on their Bay Area system in the overnight hours, early Thursday 8/30. All channels on the San Francisco Comcast Lineup will be affected by this work at some point. Each channel will be off for no more than 5-10 minutes during the 1am-5am maintenance window.
(DT9.1, 9.2, 9.3)
UPDATE: KQED’s OTA (Over the Air) signal was restored apx 2:10pm.
KQED’s Over the Air broadcast signal from Sutro Tower is currently down, as of apx 1:45pm. Engineers are investigating the problem, but do not yet have an estimate re: time for repairs. We apologize for the inconvenience.
Cable and Satellite feeds are not affected by this outage.
UPDATE apx 4pm: And… we’re back up again!
UPDATE 3:40pm: Due to a Sutro Tower issue, our Over The Air signal is down again, affecting OTA broadcast of all three DT9s. Other Sutro stations are also affected.
ORIGINAL POST: KQED’s Over the Air signals for DT9.1, DT9.2 and DT9.3 were affected by a brief outage at Sutro Tower, which also affected other Sutro stations as well. The outage lasted apx 3:20pm-3:35pm, when OTA broadcasting was restored.
(DT9.1, DT9.2, DT9.3, possibly Comcast 9 & 709)
Wednesday morning PG&E will begin what is projected to be 3 days of work replacing nearly 70-year-old equipment in the Sutro Tower area. This will require KQED and several other stations transmitting from there to switch off their primary electrical source to a generator for the duration of the work.
The schedule is a bit fluid, but assuming all goes well, the outages will be of short duration. We anticpate two outages on Wednesday morning, apx 2 minutes around 8am, and apx 5 minutes around 10:30am, as the work begins. We also anticipate two outages on Friday evening, apx 2 minutes around 7pm, and apx 5 minutes around 9:30pm, as we switch back to electrical power on PG&E’s new equipment.
These outages will definitely affect Over the Air viewers, but most receivers handle outages of this short a duration with no problem, and should re-acquire our signal each time it returns. However, a few viewers may need to manually add channels back, or if several “go missing”, to do a rescan. This work might affect Comcast Cable viewers as well, in which case Comcast will restore signals as soon as they return.