Occasional sound issues, Comcast Cable, Black remote control

April 11, 2014 · Filed Under KQED, KQED Plus · Comment 

Originally posted 6/19/2013:

Some Comcast Basic Cable customers around the Bay Area have reported audio issues with KQED and KQED Plus, on channels 9 and 10. The problem is not related to KQED’s transmission but may be caused by the language setting on your Comcast remote control.

If your Comcast remote control is black, please check for a button labeled “Language” or “Lang” on your remote control. Instead of this button, your remote control may have a small white button near the bottom (possibly not labeled), between the “Volume” button on the lower left and the “Channel” button on the lower right. Press the “Language”, “Lang” or white button to determine if your language preference may have been reset to French or Spanish. If it has, press the button repeatedly until it is set back to English. This should restore your audio.

If the problem persists, or if your remote does not have either version of the button described above (ie., the Comcast silver remotes do not have this button), please contact Comcast for assistance with checking your language settings and/or turning off the SAP channel on your TV set.

Mon 12/23 – KQET (DT25) update

December 23, 2013 · Filed Under KQED, KQET · Comment 

Our KQET transmitter is now running at 85% power, which will be upgraded shortly. Most Over the Air viewers should be receiving the signal at this point, since many receivers would have automatically restored it once it returned to a near-normal level.

If you do not have a signal at this point, manually delete channel 25 from your receiver’s memory, then manually add channel 25 back in. If you cannot manually delete/add single channels in your system, then refer to the owner’s manual for your digital TV (or for the converter box hooked into your analog TV) for information about how to do a simple rescan for your system.

Some models don’t like to learn any new information, even when asked to do so during a simple rescan. If asking your TV/box to manually re-acquire the signal or simple rescans don’t seem to improve the situation, you can try a forced double rescan, which clears the memory, making your tuner as dumb as it was the first day you unboxed it, then ingests all new info.
1. unhook the antenna from the digital TV or converter box.
2. do the first rescan. the TV/box should report it found 0 channels
3. unplug the TV/box from the wall for 60-90 minutes, to be sure the box forgets everything it previously knew. some models have short-term back-up memory for power failures, so need more time to forget.
4. hook the antenna back into the TV/box, then plug the TV/box back into the wall.
5. if the TV/box doesn’t start rescanning on its own, tell it to rescan for the 2nd time.

Fri 12/20 1am – 5am: Planned Two-Minute Outage for KQED Television Channels

December 19, 2013 · Filed Under KQED, KQED Plus, KQET · Comment 

Comcast will be doing work on Friday morning 12/20/13 (1:00AM-5:00AM) that will affect some local broadcasters. KQED channels will go off for approximately two minutes at some point during this window.

KQED DT9 OTA planned outage overnight early Thurs 11/14

November 13, 2013 · Filed Under KQED · Comment 

Planned maintenance work at Sutro Tower will likely lead to interruptions of KQED’s OTA signal in the overnight hours of early Thurs 11/14, beginning at 1am. Other stations transmitting from Sutro Tower may be affected as well.

Most receivers will recover the OTA signal once this work is completed. A few viewers may need to rescan to restore reception. This work will not affect viewers who receive their signal via cable or satellite services.

early Thurs 11/07: KQED DT9s off-air overnight

November 5, 2013 · Filed Under KQED · Comment 

(DT9.1, 9.2, 9.3)
The KQED Sutro Transmitter over-the-air (OTA) signal will be interrupted early Thursday 11/07 beginning at 1am until apx 6am, so that maintenance work can be performed at the Tower. This will affect the OTA signal only and not our cable or satellite services.

early Wed 11/06: KQED DT9 off-air overnight

November 5, 2013 · Filed Under KQED · Comment 

(DT9.1, 9.2, 9.3)
The KQED Sutro Transmitter over-the-air (OTA) signal will be interrupted early Wed 11/06 beginning at 1am until apx 6am, so that maintenance work can be performed at the Tower. This will affect the OTA signal only and not our cable or satellite services.

Fri 10/25: KQED OTA Scheduled Off-Air 12:30am to 4am

October 24, 2013 · Filed Under KQED · Comment 

(DT9.1, 9.2, 9.3)

The KQED Sutro Transmitter over-the-air signal will be interrupted on Friday 10/25/13 from 12:30am until approximately 4am. This will affect the OTA signal only and not our cable or satellite services. This work is being done to put our new Tx generator online. This will give our OTA transmission site the same protection against electrical failures/blackouts as we have at the station.

Thu 10/24: KQEI 89.3 FM Back On Air

October 24, 2013 · Filed Under KQED, KQED Public Radio Sacramento, KQEI · Comment 

SMUD restored AC power at 2:05pm and KQEI was back at full power at 2:22pm on Thursday, October 24.

KQED Public Radio in Sacramento 89.3FM Broacasting at 15% Power

October 24, 2013 · Filed Under KQED, KQED Public Radio Sacramento, KQEI · Comment 

KQED Public Radio serving Sacramento/North Highlands on 89.3 FM is now broadcasting at just 45 Watts of power. KQED is investigating the cause of this morning’s total interruption but it appears that a back-hoe, not operated by KQED, accidentally severed its main power lines at the transmitter site. Live streaming for the Sacramento area was not affected — kqed.org/listen.

KQED/KQEI chief engineer Larry Wood reports that he has been able to draw on back-up power to bring the KQEI transmitter back on line at very reduced power which limits 89.3 FM reception. The station will not be operating at full power until the Sacramento Municipal Utility District restores the power line to the North Highlands transmitter site.

 

 

Occasional Sound Issues, Comcast, Santa Cruz area

July 31, 2013 · Filed Under KQED, KQED Plus · Comment 

UPDATE: We understand that Comcast was able to resolve this issue as of late afternoon Wednesday 7/31, and that most of our Santa Cruz viewers now have sound back on BBC World News America, and other British programs. If you still do not have sound on BBC World News America, you’ll still need to call Comcast to have them walk you through fixing the settings in the set top box, returning the Language Preference to English, and the Audio Preference to Stereo.

* * * * * *

(original post)
We are aware that many Comcast Basic Cable subscribers in the Santa Cruz area have developed a problem with sound missing from some programs, the easiest one to check being the weekday afternoon broadcasts of BBC World News America on KQED 9 at 2:30pm and 4pm.

If your Comcast remote is black, please read the next post down, and you may be able to resolve the issue yourself. However, all of the subscribers we’ve spoken with so far have a Silver Comcast remote, and the problem can only be fixed by calling Comcast, and having them walk you through the correct procedure.

When you call the 800# on your bill, use the option for “Technical Troubles.” When you get to a live person, insist on speaking to a technical supervisor. Once you’re talking to a supervisor, let them know that you have an audio problem resulting from the work Comcast did on its MUX lines in the Santa Cruz area on Thursday 7/25. The problem is that, as a result of their remapping of the audio feed channels, the S.A.P. channel within your TV set has been activated, and you need their assistance turning that feature back off.

At this point, they should start instructing you on how to access various menues to correct the settings within their box. The most likely problem is that their work reset your language preference to either French or Spanish, and it needs to be returned to English. If not that, then in the regular audio menu, the work changed your settings to SAP, and it needs to be returned to Stereo.

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