6/22-23 Ch9 & Ch54 Virtual ID issues

June 23, 2017 · Filed Under KQED, KQED Plus, KQET, TV · Comments Off on 6/22-23 Ch9 & Ch54 Virtual ID issues 

(DT9-1 thru 9-3, and DT54-1 thru 54-5)

KQED experienced a major technical issue with our Virtual ID info in our signals for DT9 and DT54, beginning apx 4pm Thursday 6/22, which was resolved apx 11am Friday 6/23.

As background, almost every TV station in the Bay Area now transmits on a frequency which is different from its old analog frequency. Each station’s TV signal contains “Virtual ID” instructions, which tell your TV to still label stations with their old numbers.

KQED’s Sutro Tower signal actually transmits on frequency “30” but the VID tells your TV to label it as “9”. KQED Plus’s signal from San Jose actually transmits on “50” but its VID tells your TV to label it as “54”. This is the feature that broke down yesterday afternoon.

Now that the issue is fixed at our end, many TVs will self-correct in anything from a few minutes to a couple hours. If your TV set has not yet returned our signals to 9 &/or 54, tune to 30 (for 9) &/or 50 (for 54). You should find our programming there. Let the TV sit on that channel for awhile. If it has not corrected after 2-3 hours, then you will need to do a rescan. Please refer to the owner’s manual for your TV for instructions on how to do that procedure.

Over the Air viewers of our KQET-25 signal were not affected by this issue, as KQET is one of the few stations that is actually still transmitting on the same frequency as before (25).

We apologize for the inconvenience caused, and thank you for your patience while we worked through this issue. If you have any further questions, please feel free to email us at: tv@kqed.org

KQED TV All Channels: Planned outage late Fri/early Sat 1/14 midnight-2am

January 10, 2017 · Filed Under KQED, KQED Plus, KQET, TV · Comments Off on KQED TV All Channels: Planned outage late Fri/early Sat 1/14 midnight-2am 

All KQED television channels will be off the air late Friday/early Saturday 1/14 beginning at midnight for approximately two hours to perform maintenance and upgrades to our electrical system. These improvements will help KQED maintain and continue our broadcast service to the community. We will return to our regularly scheduled programs as soon as work is completed, at or near 2am. This will affect Over the Air, Cable and Satellite system viewers. Thank you for your patience.

early Thurs 12/08: planned KQED DT9s Over the Air outages

December 7, 2016 · Filed Under KQED, TV · Comments Off on early Thurs 12/08: planned KQED DT9s Over the Air outages 

(DT9.1 through 9.3)

KQED will be performing maintenance at Sutro Tower in the overnight hours early Thursday 12/08. We are expecting a few power interruptions to take place and KQED will need to be off air for these. The outages are expected to be brief.

Mon 8/01: DT9 Over the Air PSIP outage (apx 8:30am-2:30pm)

August 1, 2016 · Filed Under KQED · Comments Off on Mon 8/01: DT9 Over the Air PSIP outage (apx 8:30am-2:30pm) 

RESOLVED: PSIP was restored at apx 2:30pm Monday. Our signal should be ID’g as 9-1, 9-2 & 9-3 again.
– – – – –
(DT9-1, 9-2 & 9-3)

BACKGROUND: the PSIP information line in our Over the Air signal stopped again this morning. So while we were still transmitting programming on our three channels, they were showing up as 30-1, 30-2, 30-3, rather than 9-1, 9-2, 9-3, until the signal was repaired again. Viewers can determine if this is a station issue by punching in channel “30”, and seeing if they find us there. However, the onscreen guide info will not be available until PSIP is restored, and the channel reverts to identifying itself as “9”.

Additional info for the curious: since the digital conversion several years ago, very few stations actually transmit on the old frequency that the channel number identified. The FCC didn’t want viewers to have to learn new numbers for all their local TV stations, so even tho TV stations now transmit on different frequencies from their analog days, a “Virtual ID” is sent as part of the PSIP info, which tricks your TV into labeling the new frequency with the old number. So, with our virtual ID currently not working, our signal is currently labeled with our Real Frequency (RF) number, which is 30.

And what does “PSIP” stand for? Program and System Information Protocol (the data line that includes the program guide info and the virtual ID for changing “30” into “9” as our channel number).

Mon 6/27: DT9 PSIP issue for Over the Air viewers

June 27, 2016 · Filed Under KQED · Comments Off on Mon 6/27: DT9 PSIP issue for Over the Air viewers 

RESOLVED: PSIP was restored at apx 2:50pm Monday. Our signal should be ID’g as 9.1, 9.2 & 9.3 again.
– – – – –
(DT9.1, 9.2 & 9.3)

Our Over the Air (OTA) signal for DT9 is still transmitting. However, we are aware that the PSIP information line in our OTA signal has stopped. Engineers are working to resolve the issue.

In the meantime, OTA viewers may be able to find the three channels at 30.1, 30.2 & 30.3 until the issue is fixed. However, the onscreen guide info will not be available until PSIP is restored, and the channel reverts to identifying itself as “9”.

Additional info for the curious: since the digital conversion several years ago, very few stations actually transmit on the old frequency that the channel number identified. The FCC didn’t want viewers to have to learn new numbers for all their local TV stations, so even tho TV stations now transmit on different frequencies from their analog days, a “Virtual ID” is sent as part of the PSIP info, which tricks your TV into labeling the new frequency with the old number. So, with the virtual ID currently not working, our signal is currently labeled with the Real Frequency number, which is 30.

And what does “PSIP” stand for? Program and System Information Protocol (the data line that includes the program guide info and the virtual ID for changing “30” into “9” as our channel number).

KQED DT9: planned overnight outage, Over the Air early 5/04

May 3, 2016 · Filed Under KQED · Comments Off on KQED DT9: planned overnight outage, Over the Air early 5/04 

(DT9-1, 9-2, and 9-3)
Early Wed 5/04, beginning 12:30am

We will be shutting down our KQED DT9 Over the Air Sutro Tower (SF) transmission at apx. 12:30am early Wednesday May 4th, in order to install some new equipment. We expect to be back on the air between 4am-6am Wednesday morning.

Most receivers will automatically re-acquire the signal when it returns. A few viewers may need to do a rescan to recover all 3 channels.

KQED DT9.1 – 9.3, Sunday 9/20: Over the Air signal down

September 20, 2015 · Filed Under KQED · Comment 

UPDATE: KQED’s Sutro Tower signal was restored to full power shortly after 3pm on Monday. If your TV set has still not re-acquired the signal automatically, a rescan is probably in order.

– – – – – – – – –

UPDATE: Our over the air signal was restored at 50% power apx 4pm Sunday. This power level will restore the signal for most OTA viewers, but some at the outer edges of our normal reach may not yet be able to re-acquire the signal.

Repairs are continuing Monday. We do not yet know when we will be back to full power.

– – – – – – – – –

Sunday 9/20: As of apx 1:15pm this afternoon, KQED’s Over the Air signal from Sutro Tower for channels 9.1, 9.2 and 9.3 are currently down. Engineers are working on the problem.

Comcast channel moves, Monterey/Salinas & Sacramento/Fairfield

August 26, 2015 · Filed Under KQED · Comment 

As of Tuesday 8/25, Comcast/Xfinity has moved four of KQED’s channels to new numbers in two of its service areas. The new info is:

Monterey-Salinas:
371 – KQED World
372 – KQED Kids
373 – KQED Life
374 – KQED V-Me

Sacramento, Fairfield, Rio Vista, Travis AFB and Vacaville:
390 – KQED World
391 – KQED Kids
392 – KQED Life
393 – KQED V-Me

Most of the Bay Area remains:
189 – KQED Life
190 – KQED World
191 – KQED V-Me
192 – KQED Kids

Sutro Tower Annual Maintenance, week of 8/24 daytime

August 24, 2015 · Filed Under KQED · Comment 

(may affect Over the Air signal for KQED DT9.1, 9.2, 9.3)

The Sutro Tower team will be doing their annual tower check and maintenance work this week, meaning that all stations may be switching back and forth from their main antenna to their auxiliary antenna between 9am and 4pm. Work should conclude no later than Friday 8/28.

Most TVs will handle these changes without interruption, but some viewers may lose their signal. Some TVs may restore themselves when the signals return to stations’ main antennas each afternoon. If you still have no signal for one or more stations as of 5pm, a rescan may be in order.

Xfinity Cable subscribers will not be affected by this work.

KQED DT9s OTA: very brief outages Thurs 6/11/15

June 10, 2015 · Filed Under KQED · Comment 

(DT9.1, 9.2 and 9.3)

There will be 3 very brief outages (apx. 10 seconds each) of KQED’s Over The Air (OTA) DT9 signal Thurs 6/15, between 10am and 3pm. This is to accommodate preventative maintenance and inspections at Sutro Tower. Most TVs will recover easily each time the signal is restored, but a few viewers may need to do a rescan late afternoon, once the work is completed.

Comcast and other cable systems will not be affected in any manner.

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