Comcast channel moves, Monterey/Salinas & Sacramento/Fairfield

August 26, 2015 · Filed Under KQED · Comment 

As of Tuesday 8/25, Comcast/Xfinity has moved four of KQED’s channels to new numbers in two of its service areas. The new info is:

Monterey-Salinas:
371 – KQED World
372 – KQED Kids
373 – KQED Life
374 – KQED V-Me

Sacramento, Fairfield, Rio Vista, Travis AFB and Vacaville:
390 – KQED World
391 – KQED Kids
392 – KQED Life
393 – KQED V-Me

Most of the Bay Area remains:
189 – KQED Life
190 – KQED World
191 – KQED V-Me
192 – KQED Kids

Sutro Tower Annual Maintenance, week of 8/24 daytime

August 24, 2015 · Filed Under KQED · Comment 

(may affect Over the Air signal for KQED DT9.1, 9.2, 9.3)

The Sutro Tower team will be doing their annual tower check and maintenance work this week, meaning that all stations may be switching back and forth from their main antenna to their auxiliary antenna between 9am and 4pm. Work should conclude no later than Friday 8/28.

Most TVs will handle these changes without interruption, but some viewers may lose their signal. Some TVs may restore themselves when the signals return to stations’ main antennas each afternoon. If you still have no signal for one or more stations as of 5pm, a rescan may be in order.

Xfinity Cable subscribers will not be affected by this work.

KQED DT9s OTA: very brief outages Thurs 6/11/15

June 10, 2015 · Filed Under KQED · Comment 

(DT9.1, 9.2 and 9.3)

There will be 3 very brief outages (apx. 10 seconds each) of KQED’s Over The Air (OTA) DT9 signal Thurs 6/15, between 10am and 3pm. This is to accommodate preventative maintenance and inspections at Sutro Tower. Most TVs will recover easily each time the signal is restored, but a few viewers may need to do a rescan late afternoon, once the work is completed.

Comcast and other cable systems will not be affected in any manner.

KQED most channels, planned overnight maintenance: early Wed 1/14 midnight-3am

January 12, 2015 · Filed Under KQED, KQED Plus, KQET · Comment 

(includes all DT9, DT54 and DT25 channels, along with most paid signal providers)

We will be doing maintenance work in our Master Control area during the overnight hours of late Tues/early Wed 1/14. Work will begin shortly after midnight early Wednesday, and should be done in 2-3 hours, perhaps sooner.

This will result in all of our Over The Air (OTA) signals being down, which will also affect those paid signal providers who use OTA as their source. If you get your signal from a paid provider other than Comcast, they will restore your signal once we’re back on the air. Many Over The Air (OTA) receivers will also re-acquire the signal on their own once the signals return, but some OTA viewers may need to do a rescan in order to reestablish a link.

Most Comcast channels will continue to transmit during the work. The exception will be KQED Plus (Comcast 10/710 most areas), which will go dark during the work, and be restored along with the OTA signals.

KQED all channels, planned overnight maintenance: early Fri 12/19 midnight-6am

December 16, 2014 · Filed Under KQED, KQED Plus, KQET · Comment 

(this includes all DT9, DT54 and DT25 channels, along with all paid services)

We will be doing upgrade and maintenance work in our Master Control area during the overnight hours of late Thurs/early Fri 12/19. Work will begin shortly after midnight early Friday, which may last until 6am, though we hope to finish earlier.

This will result in all of our TV channels being off the air via all delivery methods. If you get your signal from a paid provider (cable, satellite, etc.) they will restore your signal once we’re back on the air. Many Over The Air (OTA) receivers will also re-acquire the signal on their own once the signals return, but some OTA viewers may need to do a rescan in order to reestablish a link.

Week of 8/25: Sutro Tower work (including KQED 9 Over the Air)

August 26, 2014 · Filed Under KQED · Comment 

(Affects several San Francisco TV & Radio stations, including KQED 9.1, 9.2 & 9.3)

During the week of August 25, Monday through Friday, between 9am and 4pm, several TV and radio stations will be switching to their Auxiliary antennas. This is being done so that the tower crew can perform routine maintenance on the regular TV and radio antennas at the top of the tower.

This may affect over the air reception for viewers at the outer reaches of the various station signals. Work should be concluded by late afternoon Friday 8/29. Those viewers who are affected may want to do a rescan once the work is completed.

KQED DT9s Over the Air: beginning Wed 7/09

July 10, 2014 · Filed Under KQED · Comment 

(DT9.1, 9.2, 9.3)
The PSIP Info part of our Over the Air (OTA) signal for KQED DT9.1, 9.2, 9.3 dropped out of our overall signal early Wednesday 7/09. Once PSIP was restored most OTA receivers moved our signal back to the correct channel locations. However, for some viewers, it appears as if they have lost KQED 9. In most cases, the receiver has simply re-numbered us, and actually is playing our signals as Channel 30, which matches our real digital frequency.

Check your owner’s manual to see if you can manually delete/add single channels. If you can, first manually delete channel 9, wait 10-15 minutes, then manually add channel 30. Your receiver will first find the right frequency, read the restored PSIP info, realize we would rather be labeled as “9”, and drop us back in at 9.1, 9.2 & 9.3

If you cannot work with single channels, then doing a simple rescan should restore the PSIP info as well, and move us back to the expected spot in your line-up.

Comcast outage: Mon 5/05 beginning 2pm

May 5, 2014 · Filed Under KQED · Comment 

We are aware that all but one of our channels are not available via Comcast Cable currently. KQED Plus is still transmitting on Comcast Cable 10 and 710.

All of our Over the Air signals are transmitting without issue.

KQED engineers are in touch with Comcast, and working on restoring KQED HD, KQED Life, KQED World, KQED Kids, and V-Me to their respective Comcast channels.

DT9s: Sutro Tower testing, early Tues 4/22 1am-5am

April 21, 2014 · Filed Under KQED · Comment 

(DT9.1, 9.2, 9.3)
KQED (and 3 other local Bay Area stations) will be doing full-load testing on new equipment at Sutro Tower early Tues 4/22 between 1am & 5am. If all goes as planned the KQED transmitter will go off twice during the early part of this period for between 15 and 30 seconds each time.

This should only affect KQED’s over the air signal and will not affect Comcast or Astound Cable carriage of KQED. Whether it affects DirecTV and/or DishTV will depend on whether they are taking our studio fiber feed or using our Sutro Over the Air signal as their source at the time of our tests.

KQED DT9 planned, very short outages, Tues 4/15 (& possibly Wed 4/16)

April 14, 2014 · Filed Under KQED · Comment 

(DT9.1, 9.2, 9.3)

KQED DT9’s Over the Air (OTA) signal from Sutro Tower will experience a few extremely brief outages on Tuesday 4/15 between 10am and 5pm (and possibly on Wed 4/16 if the work cannot be completed in 1 day). Each outage should be measurable in seconds (not minutes).

This work will not affect Comcast Cable and Astound Cable customers. Viewers and other paid providers who get their signals from our Sutro Tower OTA transmission should see their signals automatically restored after each brief outage, as these timings are well within the capacity of most tuners to remember the signal while it’s missing.

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