DT9s: Sutro Tower testing, early Tues 4/22 1am-5am

April 21, 2014 · Filed Under KQED · Comment 

(DT9.1, 9.2, 9.3)
KQED (and 3 other local Bay Area stations) will be doing full-load testing on new equipment at Sutro Tower early Tues 4/22 between 1am & 5am. If all goes as planned the KQED transmitter will go off twice during the early part of this period for between 15 and 30 seconds each time.

This should only affect KQED’s over the air signal and will not affect Comcast or Astound Cable carriage of KQED. Whether it affects DirecTV and/or DishTV will depend on whether they are taking our studio fiber feed or using our Sutro Over the Air signal as their source at the time of our tests.

KQED DT9 planned, very short outages, Tues 4/15 (& possibly Wed 4/16)

April 14, 2014 · Filed Under KQED · Comment 

(DT9.1, 9.2, 9.3)

KQED DT9’s Over the Air (OTA) signal from Sutro Tower will experience a few extremely brief outages on Tuesday 4/15 between 10am and 5pm (and possibly on Wed 4/16 if the work cannot be completed in 1 day). Each outage should be measurable in seconds (not minutes).

This work will not affect Comcast Cable and Astound Cable customers. Viewers and other paid providers who get their signals from our Sutro Tower OTA transmission should see their signals automatically restored after each brief outage, as these timings are well within the capacity of most tuners to remember the signal while it’s missing.

KQET DT25 Planned Outage: early Tues 4/15 (btwn 5am-6am)

April 14, 2014 · Filed Under KQET · Comment 

(DT 25.1, 25.2, 25.3)
At some point between 5am and 6am early Tuesday 4/15, KQET’s signal from the transmitter on Fremont Peak northeast of Monterey will shut down for a short period of time to allow AT&T to do work on our fiber interface. The outage should be relatively short, but its precise start time and duration is not known.

Comcast Cable subscribers will not be affected by this work.

Any other paid signal providers using this signal as their source will restore service to their customers when the signal returns. For Over the Air viewers, most receivers will automatically restore the signal as well when it returns, since the outage will be relatively short.

Occasional sound issues, Comcast Cable, Black remote control

April 11, 2014 · Filed Under KQED, KQED Plus · Comment 

Originally posted 6/19/2013:

Some Comcast Basic Cable customers around the Bay Area have reported audio issues with KQED and KQED Plus, on channels 9 and 10. The problem is not related to KQED’s transmission but may be caused by the language setting on your Comcast remote control.

If your Comcast remote control is black, please check for a button labeled “Language” or “Lang” on your remote control. Instead of this button, your remote control may have a small white button near the bottom (possibly not labeled), between the “Volume” button on the lower left and the “Channel” button on the lower right. Press the “Language”, “Lang” or white button to determine if your language preference may have been reset to French or Spanish. If it has, press the button repeatedly until it is set back to English. This should restore your audio.

If the problem persists, or if your remote does not have either version of the button described above (ie., the Comcast silver remotes do not have this button), please contact Comcast for assistance with checking your language settings and/or turning off the SAP channel on your TV set.

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