Mon 8/31: KQET Signal break-up (DT25.1, 25.2, 25.3)

August 31, 2015 · Posted By Red Dana · Filed Under KQET · Comment 

UPDATE: As of shortly after 7pm Monday evening, repairs were completed at the KQET transmitter, and the signal appears to be stable. Thanks for your patience.
– – – – – – – – – – – – – – – – – – –
Original post Monday 11am:
We are aware of the break-up issue for KQET DT25, serving the Monterey/Watsonville area. Technicians are currently working on the problem.

Comcast channel moves, Monterey/Salinas & Sacramento/Fairfield

August 26, 2015 · Posted By Red Dana · Filed Under KQED · Comment 

As of Tuesday 8/25, Comcast/Xfinity has moved four of KQED’s channels to new numbers in two of its service areas. The new info is:

Monterey-Salinas:
371 – KQED World
372 – KQED Kids
373 – KQED Life
374 – KQED V-Me

Sacramento, Fairfield, Rio Vista, Travis AFB and Vacaville:
390 – KQED World
391 – KQED Kids
392 – KQED Life
393 – KQED V-Me

Most of the Bay Area remains:
189 – KQED Life
190 – KQED World
191 – KQED V-Me
192 – KQED Kids

Sutro Tower Annual Maintenance, week of 8/24 daytime

August 24, 2015 · Posted By Red Dana · Filed Under KQED · Comment 

(may affect Over the Air signal for KQED DT9.1, 9.2, 9.3)

The Sutro Tower team will be doing their annual tower check and maintenance work this week, meaning that all stations may be switching back and forth from their main antenna to their auxiliary antenna between 9am and 4pm. Work should conclude no later than Friday 8/28.

Most TVs will handle these changes without interruption, but some viewers may lose their signal. Some TVs may restore themselves when the signals return to stations’ main antennas each afternoon. If you still have no signal for one or more stations as of 5pm, a rescan may be in order.

Xfinity Cable subscribers will not be affected by this work.

Comcast/Xfinity Ch10 audio, Monday 7/20 evening

July 20, 2015 · Posted By Red Dana · Filed Under KQED Plus · Comment 

UPDATE: Comcast was able to resolve their technical glitch apx 10:45pm

* * * * *

We are aware that at least during the early part of the evening of Monday 7/20, the audio is out of sync on Comcast/Xfinity channel 10, their basic cable service. This problem still exists as of 8:10pm.

We have confirmed that the audio is fine on our outgoing signal for KQED Plus Over the Air on DT54.1, 9.2 and 25.2, and it is also fine on Comcast/Xfinity channel 710, their HD service. So far, we’ve not received any trouble reports from viewers using other signal delivery services.

If you are experiencing this problem, and are using any channel or service OTHER THAN Comcast 10, please email tv@kqed.org to let me know.

If you are a Comcast Basic Cable subscriber watching on channel 10, please report it directly to Comcast as well, using the “Tech Troubles” path in their phone system.

Thanks!

KQED DT9s OTA: very brief outages Thurs 6/11/15

June 10, 2015 · Posted By Red Dana · Filed Under KQED · Comment 

(DT9.1, 9.2 and 9.3)

There will be 3 very brief outages (apx. 10 seconds each) of KQED’s Over The Air (OTA) DT9 signal Thurs 6/15, between 10am and 3pm. This is to accommodate preventative maintenance and inspections at Sutro Tower. Most TVs will recover easily each time the signal is restored, but a few viewers may need to do a rescan late afternoon, once the work is completed.

Comcast and other cable systems will not be affected in any manner.

KQET planned overnight outage, early Friday 3/13

March 12, 2015 · Posted By Red Dana · Filed Under KQET · Comment 

(DT25-1 through 25-3)

Another station on Fremont Tower needs to perform more maintenance work overnight, requiring other TV stations to shut down their signals for the safety of the workers.

KQET’s signal will turn off late Thurs/early Friday between midnight and 12:30am, and should return by 6am Friday morning. Many receivers will be able to recover from this outage on their own, but some Over the Air viewers may need to do a rescan to recover the various signals.

This work will also affect any paid signal providers who use DT25-1 as their source for KQED/KQET. Comcast Cable subscribers will not be affected.

KQET planned overnight outage, early Wed 3/11

March 10, 2015 · Posted By Red Dana · Filed Under KQET · Comment 

(DT25-1 through 25-3)

Another station on Fremont Tower needs to perform maintenance work overnight, requiring that other TV stations shut down their signals for the safety of the workers.

KQET’s signal will turn off late Tues/early Wednesday between midnight and 12:30am, and should return by 5am Wednesday morning. Many receivers will be able to recover from this outage on their own, but some Over the Air viewers may need to do a rescan to recover the various signals.

This work will also affect any paid signal providers who use DT25-1 as their source for KQED/KQET. Comcast Cable subscribers will not be affected.

Thurs 3/05, DT54-1 thru DT54-5: 2 planned, extremely brief Over the Air outages

March 3, 2015 · Posted By Red Dana · Filed Under KQED Plus · Comment 

(DT54.1 through DT54.5)

Our Over the Air signals from our KQEH transmitter on Monument Peak (the DT54s) will need to be switched from our Main antenna to our Auxillary antenna while climbers inspect the tower for possible maintenance needs. Once the inspection is done, we will switch back. The two switches will account for two extremely brief outages of just a few seconds, so most receivers should handle recovering the signals each time with no problems.

Exact times for the switches are unknown, but the work should be completed by mid- to late-afternoon, if not sooner. This work will not affect Comcast Cable customers, or the OTA signals for KQED Plus on DT9.2 or DT25.2

KQED Plus on 710 currently dark on Comcast/Xfinity

February 26, 2015 · Posted By Red Dana · Filed Under KQED Plus · Comment 

We are aware that Comcast/Xfinity is currently not transmitting KQED Plus in HD on channel 710. KQED Plus is airing in SD on channel 10. Comcast is also aware of the issue, and working on fixing it. Thank you for your patience.

3 channels currently dark via Comcast/Xfinity

February 17, 2015 · Posted By Red Dana · Filed Under KQED Plus · Comment 

We are aware that Comcast/Xfinity is currently not transmitting KQED Plus on channel 10, KQED V-Me on channel 191, or KQED Kids on channel 192. Comcast is also aware of the issue, and working on fixing it. Thank you for your patience.

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