Maintenance Outage Friday Morning 7/21

July 19, 2017 · Posted By Chris Hicks · Filed Under Uncategorized · Comments Off on Maintenance Outage Friday Morning 7/21 

We will be performing maintenance on Friday 7/21 midnight-5:00AM

Please expect outages on the following:
OTA – KQED 9.1 / 9.2 / 9.3
Dish – KQED 9

This will not affect:
Comcast Cable
Astound/Wave Cable
DirecTV

Thank you for your patience!

6/22-23 Ch9 & Ch54 Virtual ID issues

June 23, 2017 · Posted By Chris Hicks · Filed Under KQED, KQED Plus, KQET, TV · Comments Off on 6/22-23 Ch9 & Ch54 Virtual ID issues 

(DT9-1 thru 9-3, and DT54-1 thru 54-5)

KQED experienced a major technical issue with our Virtual ID info in our signals for DT9 and DT54, beginning apx 4pm Thursday 6/22, which was resolved apx 11am Friday 6/23.

As background, almost every TV station in the Bay Area now transmits on a frequency which is different from its old analog frequency. Each station’s TV signal contains “Virtual ID” instructions, which tell your TV to still label stations with their old numbers.

KQED’s Sutro Tower signal actually transmits on frequency “30” but the VID tells your TV to label it as “9”. KQED Plus’s signal from San Jose actually transmits on “50” but its VID tells your TV to label it as “54”. This is the feature that broke down yesterday afternoon.

Now that the issue is fixed at our end, many TVs will self-correct in anything from a few minutes to a couple hours. If your TV set has not yet returned our signals to 9 &/or 54, tune to 30 (for 9) &/or 50 (for 54). You should find our programming there. Let the TV sit on that channel for awhile. If it has not corrected after 2-3 hours, then you will need to do a rescan. Please refer to the owner’s manual for your TV for instructions on how to do that procedure.

Over the Air viewers of our KQET-25 signal were not affected by this issue, as KQET is one of the few stations that is actually still transmitting on the same frequency as before (25).

We apologize for the inconvenience caused, and thank you for your patience while we worked through this issue. If you have any further questions, please feel free to email us at: tv@kqed.org

KQED-FM, Sat 5/06-Sun 5/07: shift to auxiliary antenna

May 5, 2017 · Posted By Chris Hicks · Filed Under Radio · Comments Off on KQED-FM, Sat 5/06-Sun 5/07: shift to auxiliary antenna 

KQED-FM is likely to be operating on its auxiliary transmit antenna this Saturday and possibly Sunday as well. There will be workers redoing the tower light wiring on the tower that supports the KQED-FM main antenna. They have asked to begin work at 6AM and work the whole day on Saturday and finish on Sunday if necessary. This generally affects south bay listeners.

2/22/17: Fremont Peak tower transmissions, including KQET DT25

February 22, 2017 · Posted By Chris Hicks · Filed Under KQET, TV · Comments Off on 2/22/17: Fremont Peak tower transmissions, including KQET DT25 

(DT25.1 through 25.3)

Recent storms have taken out dozens of trees on Fremont Peak, which in turn have taken down power lines leading to the transmission tower located on the peak. It has been running on generators for several days, and regular trips are scheduled to re-fuel those generators with gas.

However, the truck has been blocked on at least two occasions already by more trees falling across the road, resulting in at least one interruption in Over the Air service when the generators ran out of gas before the road could be cleared. Occasional interruptions for stations transmitting from there, including KQET DT25, may continue to occur if more tree falls interfere with gas delivery.

loss of KQED 88.5 on channel 960 for some Comcast/Xfinity customers

February 13, 2017 · Posted By Chris Hicks · Filed Under KQED Public Radio Sacramento, Radio · Comments Off on loss of KQED 88.5 on channel 960 for some Comcast/Xfinity customers 

We are aware that some Comcast/Xfinity customers have lost access to local radio stations in the upper 900 channels, particularly KQED 88.5 Public Radio on channel 960. Comcast has begun another system-wide upgrade of their equipment.

It is our understanding that late last year some Xfinity customers received notices along with their bills that, in order to maintain some of their services, such as On Demand and/or the local radio stations, they would need to upgrade their settop boxes.

You will need to contact their customer service staff in order to discuss acquiring a newer box.

KQED FM Radio and Live Stream: Planned Outage late Fri, Jan 13 early Sat, Jan 14, mid-2am

January 13, 2017 · Posted By admin · Filed Under Radio · Comments Off on KQED FM Radio and Live Stream: Planned Outage late Fri, Jan 13 early Sat, Jan 14, mid-2am 

All KQED television and radio stations and the live fm stream will be off the air late Friday 1/13 early Saturday 1/14 beginning at midnight for approximately two hours to perform maintenance and upgrades to our electrical system. These improvements will help KQED maintain and continue our broadcast service to the community. We will return to our regularly scheduled programs as soon as work is completed. Thank you for your patience.

KQED TV All Channels: Planned outage late Fri/early Sat 1/14 midnight-2am

January 10, 2017 · Posted By Chris Hicks · Filed Under KQED, KQED Plus, KQET, TV · Comments Off on KQED TV All Channels: Planned outage late Fri/early Sat 1/14 midnight-2am 

All KQED television channels will be off the air late Friday/early Saturday 1/14 beginning at midnight for approximately two hours to perform maintenance and upgrades to our electrical system. These improvements will help KQED maintain and continue our broadcast service to the community. We will return to our regularly scheduled programs as soon as work is completed, at or near 2am. This will affect Over the Air, Cable and Satellite system viewers. Thank you for your patience.

Wed 12/28: KQET DT25 Over the Air signal restored

December 28, 2016 · Posted By Chris Hicks · Filed Under KQET, TV · Comments Off on Wed 12/28: KQET DT25 Over the Air signal restored 

UPDATE: signal was restored apx 6pm

(DT25.1 through 25.3)

We are aware that our transmitter servicing the Watsonville/Monterey/Salinas area, KQET, is off the air. Engineers are on their way from San Francisco to check it out. Estimated time for repairs not yet known.

Planned KQET (DT25) outage: early Sun 12/18 apx 1am

December 15, 2016 · Posted By Chris Hicks · Filed Under KQET, TV · Comments Off on Planned KQET (DT25) outage: early Sun 12/18 apx 1am 

(DT25.1 through 25.3)

Due to maintenance and software update work being done by one of the paid signal providers, KQET-25 will need to go off the air for apx 15-30 minutes at apx 1am.

early Thurs 12/08: planned KQED DT9s Over the Air outages

December 7, 2016 · Posted By Chris Hicks · Filed Under KQED, TV · Comments Off on early Thurs 12/08: planned KQED DT9s Over the Air outages 

(DT9.1 through 9.3)

KQED will be performing maintenance at Sutro Tower in the overnight hours early Thursday 12/08. We are expecting a few power interruptions to take place and KQED will need to be off air for these. The outages are expected to be brief.

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