By Chris Richard
Privacy activists are voicing concern that Walgreens pharmacies may endanger the confidentiality of customer records with a new business model that places pharmacists at a desk on the store floor.
The “Well Experience” model makes it much easier for customers to view pharmacists’ computer screens and documents on their desks, according to a report prepared by the research arm of Change to Win, a labor-backed organization whose constituents include pharmacists and pharmacy technician unions.
“We have heard from pharmacists, not necessarily in our membership, who work in this model, who are very concerned about its implications for the practice of pharmacy,” said Nell Geiser, associate director of Change to Win Retail Initiatives.
“Pharmacists want to do their job well and serve the public, and they also want to protect their license, which is on the line if any error takes place in their pharmacy.”
Change to Win is concerned about the possibility of increased thefts — especially of narcotics — as well as the risk of errors in formulating prescriptions under the new Walgreens model. The model removes pharmacists from their usual in-person supervisory role, Geiser said. Continue reading