Is Earthlink Going to Hell in a (Virtual) Handbasket?

July 25th, 2006

Hey, has anyone else out there been having weird trouble with Earthlink lately? I've been a happy DSL customer of theirs for years, but a couple of months ago I signed up for their new plan in which you can bundle DSL with your home-phone service. Since then:

  • My home phone stopped working for a couple of weeks -- couldn't call out, couldn't receive calls.
  • My most recent bill from Earthlink overcharged me by almost $100.
  • And today, within the past couple of hours, all of my email disappeared. Yes, the over 250 messages in my "IN" box -- including, I believe, one from Earthlink explaining how they were going to refund the amount they'd overcharged me -- are now ... gone.

Every time I've contacted Earthlink -- a process greatly complicated by the fact that I am at a mountain resort in Utah with very limited phone service -- they've been polite as all get-out. But holy camolie (spelling?)!!! ...

Is Earthlink trying to tell me, in a clever, indirect way, that my life has become too bound up with the Internet? If so, I'd like to say: Message received (which is more than I can say for my emails)! But then please don't also overbill me for the services I am not getting!

* sigh *

And now, back to my regularly scheduled programming for today at the magical and wonderful (and mostly low-tech) Sundance Theatre Lab, as I continue developing a monologue about how disengaged many of us feel as citizens. (No connection here, is there?) ...

Entry Filed under: let's digress

3 Comments

  • 1. Dave C.  |  July 25th, 2006 at 2:32 pm

    Hi Josh, I write Earthling, EarthLink’s blog, and I’m sorry to read about all of the problems. As much as I’d like to say you’ve stumbled on to our clever plan to get our customers to enjoy the outdoors more, it sounds more like an unfortunate set of circumstances that add up to a pretty unpleasant experience overall. Thanks for your patience.

    Has everything been straightened out?

  • 2. Josh Kornbluth  |  July 27th, 2006 at 11:03 am

    Dave, so wonderful of you to write in! I was just sitting down to try to reach someone again at Earthlink, as they had told me they were “escalating” my problem to the “engineers” and that I’d hear back within 48 hours — and I haven’t yet heard back from them.

    If you have any way that I could get a solution to my problem — that many messages “disappeared” from the server before I could download them — I would be incredibly grateful.

  • 3. sue  |  August 16th, 2006 at 2:43 am

    ditto on the hell of trying to get the “bundled” service from earthlink…. my mind is reeling….. how can they run a business this way? no one seems to know whaat anyone else is doing about anything.


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