Not My Space

June 5th, 2006

On Friday morning I was on my way to the gym, planning to further hone my Abs of Steel, when I received a call from Michael Isip, head of programming of KQED (in other words, my boss). Michael told me that someone had been flooding station management with emails saying that "Josh Kornbluth" had a "profile" on the website, and that this "profile" contained horrible, pornographic materials. The email concluded: "Your company needs to let him go. I would never want such a foul human being associated with my network."

So much for my workout! I hurried back home and went online. I'd heard about -- apparently there are tons of people who use it -- but had never been to their site before. Now I went there and typed my name into their search box -- all that came up was a list containing stuff like this blog and my little homepage. No filth to be found. For a moment I allowed myself some sense of relief: perhaps, at least, there was no phony "profile" of "me"!

But then Michael emailed me a link to the fake "profile" -- and there it was: a web page filled with publicity photos of me (presumably pulled off the Internet) and semi-literate invitations to "watch my show !!!!" -- along with disgusting, pornographic materials.

What to do?

I searched through the MySpace homepage and clicked on a link called "Contact MySpace." That brought me to another page, with a pull-down menu of possible questions that users might have. Along the side of the page was a list of the "Top 6 Questions" that MySpace receives. I clicked on Number 6: "How do I report Identity theft, Underage User, Cyberbullying, or Copyright Violation to MySpace?"

This, in turn, brought me to a page containing the following Q & A:

Q. Someone is pretending to be me - what do I do?

A. In order to verify your identity, please send us a "salute". This means we will need an image of yourself holding a handwritten sign with the word "" and your Friend ID (your Friend ID number appears immediately after "friendID=" in the web address/URL when viewing your profile). We can then remove the profile that uses your identity without your permission.

Please be sure to include the web address/URL to the profile in question when you send your salute.

If you do not have a profile on MySpace please write in the email address that you are emailing us from instead of your Friend ID.

If the profile is an extremely obvious attempt to be cruel/false, you may not need to send a salute. Sending a salute will definately help expediate things, though! If you are a teacher/faculty member at a school, please click on this link.

You can contact us here.

Well, I'm not a teacher, so I "definately" couldn't "expediate" things -- but I did hope, at least, to definitely expedite things. So, as instructed, I made a handwritten sign, held it in front of me and -- after some awkward maneuvering -- managed to snap a picture that contained both my enormous shiny head and the sign. Then I looked for instructions on how to send a "salute." I couldn't find any! (I'm guessing that "salutes" are things that MySpace members can do to each other, but I'm not a member.)

So, not knowing what else to do, I sent an urgent email to MySpace "Customer Care," requesting that they immediately delete the phony "profile" of "me" and, if possible, track down and prosecute whoever had created it.

An hour went by and I heard nothing back from MySpace. I searched through the MySpace website for a phone number to call, but I couldn't find any. Fortunately, I have friends who are much smarter than me, and one of them found this phone number for MySpace: (310) 917-4920. I dialed the number, and was spoken to by a computer that offered me a menu of possibilities. The one that seemed most potentially helpful was "Customer Care," extension 7. I hit "7" -- and got a recording telling me that "at this time" doesn't have any customer care that's accessible by phone, and that I should send MySpace an email instead. I called back and tried extension 8 -- for "Legal" -- and got a recording telling me that if I was calling about (among other issues) identity theft, I should send MySpace an email.

I thought, There must be someone -- some actual living person -- at the offices of MySpace! As a longtime user of telephones, my experience hinted at trying extension "0" (zero), to reach the operator or receptionist. So I hit zero -- and got a voicemail message telling me that "Hannah" wasn't at her desk, but could I leave a message? I left "Hannah" a message explaining my situation and begging for prompt assistance.

Time went by. Still no call or email from MySpace. The phony "profile" was still up.

Meanwhile, one of my smart friends found this Q & A on the MySpace website:

Q. I'm a journalist and I want to talk to someone at MySpace. Who can I contact?

A. Thank you for your MySpace media inquiry. We want to do our best to meet any pressing deadlines you may have. Please dial the MySpace media line at (800) 905-9324 in order to leave your full contact information, brief story overview and deadline. Again, thank you for your inquiry and we'll speak to you soon. Any non-media inquiries will not receive a response.

Hmm ... Now, I don't know if you could say I was a "journalist," technically -- but I do work in the media. So I called the MySpace "media line" and left a voicemail message with my story idea: A guy finds out that someone is impersonating him on MySpace. This person has created a phony "profile" of this guy, a web page containing filthy, disgusting material. Furthermore, someone has sent an email to lots of people at this innocent guy's company, saying that -- based on this "profile" -- this guy should be fired. And this guy has been unable to reach anyone at MySpace to take care of the problem.

I thought that was a pretty interesting story idea -- it's certainly a story that would interest me -- so I felt hopeful that someone from MySpace would get back to me about it.

In the meantime, my frustration growing, I tried the MySpace phone number again. Perhaps someone would answer at some other extension? I tried "Accounts Receivable" (I'm not even sure what "Accounts Receivable" means!), and ... someone answered! Ascertaining that this was, in fact, a person who worked at MySpace, I began telling him about my urgent and upsetting problem, and asked him please to put me through to someone who could help me. In a tone of great irritation, he told me that I had dialed the wrong extension -- that I should call "Customer Care" instead. I tried explaining to him that there was no "Customer Care." He started yelling at me. I asked him to tell me his name. He shouted, "My name is irrelevant!" and hung up.

Well, that wasn't so helpful.

Just for the heck of it -- and since I didn't know what else I could do -- I tried reaching "Hannah" a few more times. And finally, instead of getting her voicemail message, an actual, live human being answered the phone. I could hardly believe it!

I asked her who she was. The receptionist, she said. At MySpace? I asked -- I wanted to be absolutely certain. Yes, she said. What was her name? I asked. "Lily," she said. (I didn't ask for the spelling -- so if you're reading this, and you're that receptionist, and your name is spelled, like, "Lilly," please accept my apologies.) I quickly explained what my problem was. Lily said she'd put me right through. The phone then rang a few times and it sounded like someone picked up and then -- immediately -- hung up! Without saying a word!

I tried calling back the receptionist's extension several more times -- and after getting a bunch more recordings from "Hannah" saying to leave her a message, Lily picked up again. I explained to her that the extension she'd sent me to had simply hung up on me. She said she'd try again. I thanked her, and also asked, for my future reference, if she could give me the number of the extension she was putting me through to. She told me she was putting me through to "Customer Support" at extension 158. I told her that, in my limited experience, "Customer Support" wasn't very supportive. Nonetheless, she transferred me. The phone rang and rang. And rang. And rang. While I still waited for them to answer on my landline phone, I picked up my cellphone and tried extension 158: it was answered by a recording, informing me that the mailbox was full and I should call "0" for the receptionist!

I hung up both phones, checked my email again for any response from MySpace -- there was none -- and tried to think of who might be able to help. And then it hit me: Of course -- Jack Palladino! I had interviewed this famed private investigator on one of my shows! He'd defended whistleblower Jeffrey Wigand from vicious smears by Big Tobacco (as memorialized in the film The Insider), among many other high-profile cases. So I called Palladino's office -- and he called me back from Europe, where he was vacationing, with the incredibly welcome news that yes, he would help me. (He returns from Europe tomorrow, I think.) He also told me that apparently there's a huge problem with cyber-predators stalking the young people who use MySpace -- and that MySpace had recently hired a security expert to try to deal with the problem.

Later in the afternoon, I got a call from [name removed on 12-18-06, as that person no longer works with MySpace; further references to him, which I've also deleted, are in brackets]. He told me that he handles publicity for MySpace. I explained my situation. He expressed concern, and said that he would contact someone at MySpace and ask them to take down the phony "profile" of "me." I begged him to do this right away. He said he'd try. I asked [him] if MySpace could set up some mechanisms so that this would not happen to me -- or anyone else -- again. He said he didn't think MySpace could do that. I told him that it was very important for MySpace to warn children -- and their guardians -- about the dangers of predators on his website; he told me that the company had, indeed, hired a new "chief security officer" and that they were aware of these problems. He then said that he had a meeting he was late for and had to go.

By the end of the day, I did receive two emails from MySpace "Customer Care." The first -- from a writer identified only by the number "1010" -- told me that before they could take down the false "profile" of "me," I had to send them a "salute" with my photograph, etc. The second -- from "1023" -- said: "Hello, The account in question has already been deleted."

I checked. The fake "profile" was, indeed, down.

That was Friday night.

On Saturday afternoon, Michael Isip called me again. There was now another "profile" on MySpace, again purporting to be me and again containing disgusting materials. And a whole bunch of my colleagues at KQED had received two additional emails, purportedly from two new people, expressing chagrin that KQED would be harboring such a nefarious person as myself on its payroll.

I immediately wrote an email to [the guy whose name I deleted above] and Customer Care at MySpace. That was Saturday afternoon. It is now Monday afternoon, and I have not received any response. ...

I went back and forth in my mind about whether to write to you about this ongoing experience. It's creepy, and disgusting, and frustrating, and scary -- none of which are emotions that I generally wish to evoke in others (or myself).

But some horrible things are happening on MySpace. And based on my experience, MySpace -- to put it mildly -- does not seem responsive (or even available) to those who express concern. I think people should know about that.

If you're a journalist, and you might want to cover this story, you can call the MySpace media line at (800) 905-9324. [This item also used to list the contact info for the guy whose name I deleted earlier, but of course I've now deleted that as well, as it is no longer relevant or helpful.]

If you're Rupert Murdoch, I hope you know what you've bought into.

Entry Filed under: citizenship,let's digress


  • 1. Ann Hendricks  |  June 5th, 2006 at 4:47 pm

    Just read your account of the hassle with My Space and it gives me the creeps. What a frustrating experience fo you and scarey as well.
    I am concerned because two of my granddaughters use My Space and it makes me worried for them. I plan to send them the URL for your blog – there really needs to be some way to protect oneself from this kind of evil.
    Thanks for posting about your problem and hoping it gets cleared up right away.
    Love your show and try not to miss it.

  • 2. Julie Bernstein  |  June 5th, 2006 at 6:41 pm

    Josh – That’s terrible what happened to you, though I’m afraid 1) such identity hijacking is becoming increasingly commonplace, and 2) so is the lack of tech support. I’m not sure if this will help with your immediate situation, but I heard about a new-ish service,, which allows you to identify which web sites purporting to be about and/or by you are legit. I haven’t tried it myself yet (I just e-mailed them for an invite), but it seems a reasonable approach to help combat identity theft. Good luck!

    P.S. See you at your JCC gig Wednesday – it’s just across the street from my office.

  • 3. Julie Bernstein  |  June 5th, 2006 at 6:54 pm

    P.S. I just found the latest fake profile of you and clicked the Report Inappropriate Content link at the bottom, and filed a report.

  • 4. Mary  |  June 5th, 2006 at 10:07 pm

    Josh, this is horrible! I can’t imagine how you must feel. Thanks for writing about your ordeal. It might help others who are going through the same thing.

  • 5. Josh Kornbluth  |  June 6th, 2006 at 5:17 am

    Thanks, Ann, Julie, and Mary!!

  • 6. Brian  |  June 6th, 2006 at 2:33 pm

    Wait a second! You workout?

  • 7. Jim Bim  |  June 7th, 2006 at 2:03 pm

    Hi, Josh. Sorry to hear about your troubles. I have been seeing news about myspace more and more lately — they seem to be *huge* now. In addition to school kids I’ve noticed a lot of people from NBC’s “The Office” have sites there. Make of that what you will :-) Stories of abuse like yours are spreading and it’s disturbing that they are unable to address these problems more effectively. I hope you get things resolved soon.


  • 8. Laura Rader  |  June 8th, 2006 at 3:34 am

    I can relate to your frustration – though I have not had anyone post an erroneous profile of me, I hav enot been able to log into my account for 3 days now and I cannot get one single “live” person at myspace. I, too, searched the site and anywhere I could look to try to get some way to contact someone at this place to do something to help me. Instead, out of probably 10 or 12 emails sent to “customer service” , I receieved 3 responses, none of which helped at all, and 2 of which were identical, but they were ALL form letter responses. It says “if this doesn’t work, reply to this message, when I do that I get my “mailer deamon” in my inbox saying it cannot send to the address. Instead of actual helpful information,Ii have treated as if I was an ignorant idiot that doesn’t know how to use the comuter – things like, enter your email address and password – REALLY???!!! I had no idea that was how I logged into my account! Especially since I had BEEN logging on already. If I didn’t know HOW to do it, I wonder how I got through? The big thing is WHO IS SUPPORTING THIS SITE?? Why are they so protective of their contact info? Why don’t they want anyone to talk to them? Why are they rude and hang up on people when they call? I HOPE this friend of yours drags the truth out, because something is fishy. I would LOVE to be updated on your progress!

  • 9. Jeff  |  June 9th, 2006 at 12:12 am

    Hey, I’ve been having the exact same experience as Laura…I simply can’t log in for the past 3 days!!! My profile is completely innocuous and it still exists, so I know it was not deleted for any reason.

    This is completely frustrating given that Myspace encourages you to use the site to establish your contacts with your friends. And now that my friends communicate with me regular via Myspace, I can’t reach or respond to ANY of them!!! I’m supposed to check Myspace for the time of my run with my jogging partner tomorrow because he lost his cell phone a week ago, and guess what…I CAN’T REACH HIM CAUSE i CAN’T GET INTO MY MYSPACE and this is now messing up MY REAL LIFE!

    Like you, Laura, I’ve tried the password I’ve been using for months and even did a “password request” to make sure I was using the right one. Simply no avail.

    I’ve already sent 6 emails all over Myspace and have only gotten 2 automated replies requesting the same information I already provided. Now I’m searching for phone numbers. But just like Josh’s experience, nobody ever answers or hangs up annoyed that a user dare try to call and get some service. Nobody seems to care.

    Doesn’t advertising “Customer Service” constitute fraud if there IS no customer service? Aren’t we as users paying for those ads that Myspace is charging it’s advertisers by using the service to view those ads? When we can’t access the service because of unattended Myspace errors, or people get disgusted with the site because of fake profiles that don’t get removed, these advertisers are the ones who ultimately get jilted.

    If both you and I are both locked out of our Myspace accounts, I’m sure others are also being affected, and maybe it’s a problem Myspace simply can’t fix and doesn’t want to broadcast it so as not to hurt News corp’s stock price? Just a theory!!! Why else would they exhibit such ingrateful disdain for their primary support base??? Myspace grew to what it was by listening and responding to customers, and now it’s becoming yet another apathetic corporate behometh.

    I welcome anyone else experience this problem to email me at jeff @ yomain . com. If I encounter others with the problem, rest assure I WILL be using Myspace’s media line, because I WILL be writing a very revealing article about this disgraceful practice of pretending to offer customer service when IT DOESN’T EXIST! Had I known, I would never have bothered investing so much time in Myspace in the first place.

  • 10. jen  |  June 9th, 2006 at 6:38 am

    Josh – What a horrible ordeal! You should write a letter to the editor to AdAge and AdWeek as ad dollars are RUSHING in to support MySpace and they need to be aware of this “identify hijacking,” and lack of “customer care.”

    Keep us posted and I hope this chapter for you ends soon

  • 11. Josh Kornbluth  |  June 9th, 2006 at 6:39 am

    Thanks for your info and support, everyone! I’ll try to keep everyone posted via my blog. … And Brian, yes, I do work out from time to time — though I admit that the results are mostly subtle and internal!

  • 12. Todd Grapner  |  June 9th, 2006 at 7:43 am

    Josh…….Going through the same exact thing with my daughter (15 yrs. old) right now and the help I get from MySpace is nonexistent. I feel pretty helpless and really don’t know what direction to go with this. I’d love to find out who created “her” site and pay them a little visit. It sounds like this goes on quite a bit and there really are no preventative measures. Reading your story helps some but still doesn’t solve my problem. I’ve sent at least 5 emails and the site is still up and running and the person continues to log on everyday posing as my daughter and sending bad stuff to people that know her. Where do I go for help???

  • 13. Josh Kornbluth  |  June 9th, 2006 at 12:03 pm

    Todd, what an absolute nightmare for your daughter and you!!! Hearing your story, and others, makes me that much more determined to get to the bottom of all this MySpace horribleness. I will keep posting on this blog, sharing anything useful I can learn. … The fact that the people who run MySpace seem either unable or unwilling to take responsibility for the abuse of their website, and for the harm this abuse causes to innocent people, is something I cannot understand.

  • 14. Rose  |  June 10th, 2006 at 10:46 pm

    Thanks for sharing your story. It doesn’t surprise me much. I’m sorry that you went through this.

    Ps: I found your blog searching for news on MySpace.

  • 15. Pat  |  June 12th, 2006 at 10:08 pm

    I too have had problems with myspace. Friends had joined and since they only liked to chat on myspace I decided to join so as to keep in touch. One day for no reason I was unable to log on. I did all the requested FAQ suggestions, checked my passwork, etc, but no help. I eventually got 2 emails, both the same, and both automated. Neither emails helped, and so only further frustrated me. THey way things stand right now I can’t use my account, I can’t delete it and there is NO REAL HELP ON MYSPACE, except to suck you in and then for whatever reason they decide on, spit you out.First, I realize I may not have it as bad as some people, but honestly, is there any one there to help with issues on myspace or is it run by some automated system? Secondly, how can a site this big have so many problems and it appear nothing is being done about it? Disgusting and dissapointing.

  • 16. James  |  June 13th, 2006 at 6:02 am

    I am having a similar problem. Not as bad, but still severely annoying. I had a picture of me up on MYSpace and then I deleted it because some trolls started reposting it for their own purposes on other sites. I deleted the picture from my space, but somehow, MySpace is still hosting the damn picture and I can’t get a hold of anyone to delete it. If you have any ideas, or know who to contact, let me know.

  • 17. Marjan  |  June 13th, 2006 at 10:43 am

    MySpace is just being absolutely ridiculous. I feel like this is a fraud or something. I’ve been trying to delete my account for 2 weeks now. I have done everything they said to do in order to delete my account. I was supposed to receive a confirmation email, but I never got one.

    I attempted this several times, still no email. So I sent email after email, and every single email I received from MySpace said the same thing: It told me “how to delete your myspace,” (all the things I’d already tried.)

    I sent them my username, e-mail, password, just as they’d asked. And to no avail.

    I tried calling the number you posted and instead of “Hannah,” it’s now Kim.
    MySpace is absolutely ridiculous. It’s like they don’t want to delete anybody’s account because they want to brag to everyone about how many people are using their services.

  • 18. Angie  |  June 14th, 2006 at 2:24 pm

    I can not get into my space either. I just signed up yesterday. I got the page like I want it with music and all then I was on all day today. Then after lunch, I can’t get on. It was real strange. My friends all got friend invites from me and approved to be my friend then I wasnt there any more. I did email them and haven’t heard anything back yet.

  • 19. chuck  |  June 14th, 2006 at 11:01 pm

    Just thought I’d chime in here, its been a MONTH now and I’ve been locked out of my myspace profile as well, with over 15 emails sent to customer service and about 6 or 7 automated responses recieved.

    This thread came up, when as a last ditch effort to solve this problem I googled ‘myspace customer service problem’, hoping to find an email adress or contact information that I had somehow overlooked, guess theres no real luck here either.

    And much like the two other gentleman, I have been using myspace to contact various bands to arrange concerts for them, and not having access to my account is also effecting my real life.

    Driving me nuts..

  • 20. Brett Henrichsen  |  June 17th, 2006 at 8:22 am

    I too am having the same problems with Myspace. Someone has stolen our company and legally trademarked brand name and is using as their URL. We’ve tried EVERY single form Myspace has and never get a response. We’re considering legal action. Maybe we should all join together for a class action lawsuit?

    If anyone finds a real working EMAIL address and other phone #’s for Myspace, please post them here and email me at I think it’s time to bring this side of Myspace to the medias attention.

  • 21. Brett Henrichsen  |  June 17th, 2006 at 10:39 pm

    This letter was sent on 6/3/06 with no response from Myspace. Today, we follow your instructions and send a “salute” with a picture, my friend ID, and the account using our trademark name as a URL (identity theft) with a request to remove the URL, and Myspace cancels and blocks our account instead of the identity theft account, and doesn’t respond to any emails questioning it. Obviously someone received the salute, or our account wouldn’t have been deleted. Is someone going to respond and fix the situation or do we need to get a legal team and the press involved?


    Our company, Master Entertainment Inc, is the owner of the federal registered trademark “Masterbeat” which is our brand name for dance mix compilation CD’s released in the US and internationally. (

    As we went to create our own label identity on myspace with our myspace account (currently registered to me, the president – with the URL, we discovered that someone had already selected this URL as their personal URL for myspace.

    In the interest of a quick and hassle-free resolution, we contacted the owner – apparently “Nathan” using and notified him of our trademark and desire to use the URL. We offered to buy the URL from him for $500 as a good-will gesture, to which he agreed and said he would contact Myspace to find out how to do this. In a subsequent email, he said he was still willing to transfer the URL to us, but had not heard back from Myspace on how to do so. We figured it might be easiest (since we have not set up our page and his has minimal content) – to just switch logins – ie: he gives us his login and we give him ours – in essence giving us the URL, and then we could each change our login and passwords and go on our way.

    However, he hasn’t accessed myspace in a while now and all of our emails for the past few months have gone unanswered. We are now writing you to request how we can get the /masterbeat URL transferred to our account in a simple manner without involving our trademark attorneys.

    Please advise us how we can do this as soon as possible. I’ve copied emails from “Nathan” at the /masterbeat URL showing you his correspondence to our request.

    We look forward to your prompt reply.


    Brett Henrichsen
    Master Entertainment
    owners of the trademark ‘masterbeat’

    Cc: “Nathan”

    RE: RE: RE: masterbeat URL
    Body: 1) i have sent a message to the myspace customer service pertaining to our little situtation, so hopefully i will get an answer soon

    2)im thinking that a wire transfer would be the most logical way

    i will get back to you when my answer to ..1 has been answered, thanks in advance

    —————– Original Message —————–
    From: Brett
    Date: Apr 13, 2006 10:03 PM

    cool, thanks for answering and agreeing to do this – i appreciate it…

    now we just have to figure out two things:

    1) how do we get the URL transferred from your login to my login?

    2) how do i get the $500 to you – do you want a check, paypal, cash? etc? if you have a bank account i can do a wire transfer.



    —————– Original Message —————–
    From: masterbeat
    Date: Apr 13, 2006 9:03 PM

    sorry about that.
    ive been keeping busy and had not checked my account for a while.

    your proposal seems very generous
    and i am willing to give you the url in exchange for your offering.

    get back to me whenever possible.


    —————– Original Message —————–
    From: Brett
    Date: Apr 6, 2006 5:49 AM

    yo bro,

    did you get my email about buying the /masterbeat URL from you for

    It’s our company name and we’d like to use it on Masterbeat…

    please email me back at or reply to this message.


  • 22. Javier Fernandez  |  June 19th, 2006 at 8:00 am

    yeah ive had the same expiriences, its weird because im just 16 and there are weird people that steal my pictures and post them on there own account and say its them! i already feel the need to delete my myspace profile. I feel bad for the people that talk to the fake accounts, because they might be talking to some sexual preditor and what not! -javier-

  • 23. JG  |  June 19th, 2006 at 12:02 pm

    It happened to me too. Getting no responses from MySpace. I have access to every media outlet and reporter in the whole world complete with email address, ceo, beat etc…anyone interested? I have the perps myspace profile also…

  • 24. Josh Kornbluth  |  June 19th, 2006 at 5:56 pm

    Wow — what a lot of MySpace-related grief! I’ll soon be posting on this blog about my continuing efforts to get through to these people.

  • 25. marisa  |  June 21st, 2006 at 9:22 am

    Man this is so insane! Sorry you had to go through this, Josh. In any case, I’ve been meaning to write and say that I love your show. Congrats and keep up the awesome work — viscious’fans’ not withstanding….

  • 26. Kerri  |  June 21st, 2006 at 8:32 pm

    I have had so many people tell me to try myspace so tonight i decided to check it out and found my email address was already in use. luckily there is nothing on it but who knows what they might do tomorrow or the next day.
    I wrote in to them but i dont expect much to be done.
    I typed “someone is using my email address on myspace” in my search bar and it had you as the top hit so i am glad you wrote about this happening.

  • 27. Karla  |  June 24th, 2006 at 6:48 pm

    Josh, we are experiencing this problem RIGHT THIS VERY MINUTE…someone has produced a “Phony Website” of my best friends nephew…he is a popular bull rider for PBR and it is EXTREMELY frustrating trying to figure this mess out! I am so glad for google…that is how we found your story…some of the information in your story might be helpful, thank you for sharing!! If you can offer any more assistance please send me an email back…hope your situation gets worked out soon…wish us luck!

  • 28. Karla  |  June 24th, 2006 at 7:01 pm

    no. 23 JG…I am interested..Please see the message previous to this one for explanation. I hope you come back and read this message…how do I get ahold of you?? Any HELP would be soooooo appreciated!! I also have a myspace and you can send me a message from there. Thank you for offering!! K:)

  • 29. rose madder  |  June 27th, 2006 at 4:52 pm

    Josh, in situations like these, it seems that a lawyer is one of the best ways to get myspace’s attention. All you need is a lawyer to write a nice demand letter on law firm stationary, letting myspace know that they are as guilty of defamation by publishing this stuff as the idiots who are writing it so if they don’t take it down immediately, they will be served witha lawsuit the next day.

    I bet a few threats of defamation lawsuits by all those getting defamed will suddenly make myspace realize the problem is not only id theft or security. It’s their gross negligence for letting this stuff appear. Consider themselves warned.

  • 30. inNOVATOR  |  June 28th, 2006 at 5:08 pm

    In response to rose madder’s comment, MySpace is considered a “Service Provider” (their primary purpose is to host content hosted by third parties). Under the CDA and the DMCA they are considered exempt and courts have generally been reluctant to rule otherwise, so good luck.

  • 31. sharah keenan  |  July 3rd, 2006 at 11:25 am

    How about trying “seven on your side” – nasty publicity for a nasty business ( – they need to be shut down if they won’t take responsiblity for what they “produce”.

  • 32. Frustrated  |  July 5th, 2006 at 8:35 pm

    I am so frustrated (hence the name)… Some punk who sort of knows me through other people has been harrassing me online, and just when I thought he’d stopped, I discovered a myspace profile with my pic and a bunch of homo-erotic pornographic images. It even has my NAME on it and says it’s me. I work in a high-profile job and deal with the public a lot, and everyone can see it. I e-mailed myspace, figuring it would be easy. A) It’s not my profile but is using my identity, and B) the images are offensive. So I figured they’d take it down. Nope. Three e-mails, and nothing. Then the fourth e-mail came back to me saying that they were going to freeze that account if I was going to pursue legal action to find out who did it. I told them that for now, all I wanted was the profile removed so people can’t see it. And six e-mails later, still no response. I called the myspace costomer service line, and they said there are no customer service people (why have a friggin’ phone extension for customer service if they don’t exist????) Then I called the legal dept. extension, and same thing. It said that only a law enforcement agent can leave messages. Excuse me? So you have to be a cop or a fed to avoid being slandered? Something has to be done. There MUST be a way to get that profile removed! This has the potential to damage my job as well as people in the community who know me and their kids who probably look on MySpace. I can’t sleep, I can’t eat. I’m upset all the time. What can I do????????

  • 33. Brittany  |  July 7th, 2006 at 6:31 pm

    i see how mad you are about myspace not responding. Someone.. has made a fake profile of me, & no its nothing like what is happeneing to you, but its still very annoying. & i cant get the password into it or anything. i have e-mail myspace billions of times today, & did the salute thing too.. & still they havnt responded. i even tried contacting that top guy to see if he could tell me what to do. but when i try to message him he has this away message saying.. he isnt respinding to messages right now. & that away message has been on there since yesterday. & its really getting on my nerves right now. lol. i dont even care if i deleted the account i just want to take my pics off & everything else & change the password. & just have nothing about me there. & put in a fake e-mail or write none in it or soemthing. i have ttried deleteing it b4 but it never worked now i think someone has my e-mail & password. its very frustrating. & what makes me more mad is that myspace wont even write back or anything..

  • 34. Pissed Off Person  |  July 11th, 2006 at 12:26 pm

    Yeah I must agree this is a huge problem. I MySelf am having a problem with MySpace at the moment because somone is using my pictures and claiming its them. They are hiding behind my face and I dont like it at all because much of the information on that MySpace acount he has, can get me in SERIOUS trouble. It could shoot down many job/career chances I have should it fall into the wrong hands. And as a matter of fact, if a few select people find it, my chances of going to the Air Force Academy (given that i get selected), or any other Military Academy, are GONE, and then all these years of busting my a$$ will have been almost for nothing. And all of this just because I exposed my own MySpace profile by adding him, thinking i knew him. Bad mistake. MySpace would take a hell of a lot more care of its people that get imposters… IF THEY CARED. What MySpace does NOT know about me, (Neither does the person that created the fake profile), is that I am in my own opinion, a very skilled hacker. If MySpace and their little buddy posing as me thinks this is funny… they have another thing coming. And I did not in ANY way mean I was going to hack it. :) And with great hopes, could anyone here help me get this profile off the internet before drastic measures are taken?

  • 35. LoLo  |  July 14th, 2006 at 7:28 pm

    It’s funny that I stumbled across this blog because a friend of mine was one of the people who sent a message to KQED about “you”. The person impersonating you was harassing her to no end. Not sure what to tell you about your situation that hasn’t already been said. It sucks for sure.

    Fake profiles in general are a HUGE problem MySpace is facing. Identity theft, spam-ish marketing ploys, etc are all too common now. There are even “Groups” that have formed to try and self-police these issues, Example Group. The best they can do is send complaints to MySpace in mass though.

    The fakes being used for deceptive marketing and scams have really gotten out of hand lately. There’s a guy that has been sending thousands of people to a fake porn site to infect them with some adware and adult webcam marketing is at an all time high. If anyone wants to check-out my wacky blogs about this stuff, you can find a link to my MySpace page on my site.

  • 36. Adam McAnally  |  July 15th, 2006 at 5:27 am

    I am so sorry that you had to go through all that. And I am more sorry for saying “Your company needs to let him go. I would never want such a foul human being associated with my network.” It didn’t cross my mind that this must be a fake profile, all I saw was the bad material and myself and the “myspace vigilantes” took action.

  • 37. R J Preece  |  July 15th, 2006 at 11:56 pm

    Dear Pissed off Person – Go for it! Create mayhem!!!

  • 38. Anne  |  July 16th, 2006 at 8:36 pm

    I’m so happy, I found this site! I never go on MySpace anymore. I only signed up because my friends said it was a cool site. By being a college student, I didn’t have time to go on. I sent them an e-mail last week to cancel my account and they haven’t still. Tomorrow, I’m calling those numbers and legal action will be taken. If My Space is so much about friends finding friends, why not respect the people that keep your site going???

  • 39. Josh Kornbluth  |  July 18th, 2006 at 12:36 pm

    Hey, I just want to thank everyone who has been writing in with comments! I’m so glad that, in my small way, I have provided a forum for people to share their frustrations with MySpace. As I mentioned in my original blog item, I have a private detective working on this and I will, of course, share anything that he learns.

  • 40. Alyssa  |  July 23rd, 2006 at 7:59 pm

    I’m with Adam on this one. We (those of us who were harassed) had no idea you were being impersonated. We just saw someone causing trouble and decided to intervene. I had no knowledge of Josh Kornbluth. I did a google search and pulled up a bunch of info on the show and KQED. Eventually, I put two and two together and realized that this was someone pretending to be you. And boy did he drag your rep through the mud……….

    He started harassing me first then eventually the other members of my group and anyone who opposed him. He posted a ridiculous number of topics in a group, enticing young girls to meet him and claimed to be rich.

    We eventually got him to admit that he was a fake after he had created a second “Josh Kornbluth” profile. He may very well have other profiles tucked away that we don’t know of. There’s no system in place to stop people who violate the Terms from creating new profiles.

    He claimed to be a teacher, but his spelling and grammar were atrocious. His reign of terror was exactly that — terrible.

    Customer service gave you the run-around and they should’ve dealt with something as serious as this better than they did. The service sucks. In the end, it’s all about making money.

  • 41. Bill  |  July 28th, 2006 at 7:19 am

    Does anyone have a new msypace phone #? I tried the 310# that Josh originally posted but, alas, it is disconnected. Any info here would be appreciated!

  • 42. Steve Arvey  |  July 28th, 2006 at 7:58 am

    My Space is the worst. I own all my own Music and I have no idea why they Kicked me off and deleted my account. No warning nothing I lost all my friends that loved my music, I suggest to anybody who wastes the time to add friends and use Myspace as a promotional tool to think twice about investing the time and energy into a system that is unstable. I had a Fan page 3 months ago that was deleted and I never got a e-mail from Myspace explaining why they deleted my account. Now they Deleted me again. Spread this E-mail to every musician on the planet. Steve Arvey

  • 43. Ben S.  |  July 28th, 2006 at 8:19 am

    My sympathies for your difficulties with these people. I came across your story while trying to find a phone number for myspace. It seems my account was mysteriously deleted between last night and this morning. The only thing I can think of that might have caused it was my tendency to report underage users posing as adults. Which is a disturbing thought, since it’s fairly obvious why one would report those users in light of recent revelations about child predators on the site. I find myself thinking that perhaps myspace likes the publicity, even if it’s negative. Perhaps I’m better off without an account.

  • 44. Larry W. Virden  |  July 28th, 2006 at 10:37 am

    I’ve been reading the various trials and tribulations here. I am one of several people I’ve heard about in the past few months who has discovered that their myspace account has somehow been marked as invalid, or deleted, or something.

    No explanation from myspace, and as you found out, no apparently means to discuss the situation.

    Seems like a company which doesn’t really want to stay in business.

  • 45. Tiffany  |  July 28th, 2006 at 1:39 pm

    I to have not been able to log into my account on MYSPACE, so im giving them maybe a week to resolve my problem if not I will file a report to the Better Business Bureau. I think if we come together and start reporting MYSPACE to them then I think some changes will come. So if my account is not delete a week from today im filing my report. Im giving MYSPACE a chance to respond since they are so sorry about responding. The address to the BBB is or go straight to the URL

    there are a couple of phone numbers and addresses here to complain on so start calling and emailing…ASAP

  • 46. Tiffany  |  July 30th, 2006 at 2:03 pm

    Hey I just wanted to stop back by and let everyone know that after sending a message to I am now able to access my account.

  • 47. Beth  |  July 31st, 2006 at 3:02 pm

    Someone (an ex-boyfriend, I think) created a myspace profile using my name, photos taken from another site, and a rather racy main picture that isn’t even me. For two weeks I have been emailing myspace, sending salutes–even created a a profile using my real name thinking that would expedite the process, but have not even received one reply. Josh’s post is about the only thing on the internet that gives a detailed description of this problem. Thanks Josh! Something needs to be done to make myspace accountable.

  • 48. Marie  |  August 3rd, 2006 at 10:47 am


  • 49. Stan  |  August 3rd, 2006 at 11:38 am

    Have been unable to log in for a week. When I try is says
    “too many attempts to login” ! Really??? If it worked there would a lot fewer attemps… even when I enter the securty code it won’t login…

    Are there alternative sites? Maybe the blog needs to be sent to Murdoc.. hummmm

  • 50. Worried  |  August 10th, 2006 at 7:09 am

    Hello All,

    Just yesterday my cousin called me crying. Her ex boyfriend seemingly has been posing as her on Myspace and sending her personal information to other guys. And even know the pictures he posted up were not horrible. They were very personal.

    We have already tried contacting myspace with this on their email link. She does not know much about computers or the web so i’m helping her out. Is there any number or email address that we can get this done earlier? Are there any legal avenues we can go through?

    Right now the guy is denying its him that did it but she doesn’t know anyone else that would have those pictures or would do something like that to her.

    Please help

  • 51. Samantha  |  August 10th, 2006 at 12:25 pm

    I’m having sorta the same problem with MySpace…but someone got into my old e-mail and changed that password so I couldnt get into my old MySpace account and delete it…so whomever got into it has access to my e-mail AND my MySpace…but my e-mail has everything on there from Make-A-Wish Foundation, I’m a Wish Kid, since I had cancer and all that information is on there…I had contacted MySpace as many times as I could adnd got nothing, and I don’t know how to handle it, do you know of anyway or anyone to help with this? Since I can’t get anything back from MySpace, then I’m going to have to find another way to get it deleted…you can e-mail me back…or something…it’s just that your the olny person that might be able to help me.

  • 52. elizabeth  |  August 11th, 2006 at 2:39 pm

    I would like to say a couple of things. First of which, being that ID theft in any form is a horrible thing and I am sorry for your inconvienence. Second, I would like to say that MySpace is in fact a huge social network. Over 1 MIILLION users now! There are alot of things that go wrong with MySpace and customer service works 24 hours a day, round the clock to answer emails as quickly as they can. To expect a response within an hour is, i think, stretching it a bit. I agree, that people need to be careful when using MySpace, but dont we all need to be careful when on the internet period. In my opinion, MySpace is under a microscope because of how quickly they grew and how quickly they found success. I believe that with any communication technology caution needs to be used and people need to be safe. Just as they were when IM’ing, email and chat rooms were created. I love using MySpace and I understand the dangers out there. People need to take responsibilty for themselves instead of blaming MySpace. I had one problem with my account and called the MySpace offices to speak to a “Hannah” as well. She informed me that “they were an internet company so they do everything via email and customer support didnt have phone support”, makes sense to me! Although my problem wasnt addressed right away, it was answered in a reasonable time frame considering how large the company is. Other than that, I have never ran into a negetavie problem on MySpace and I believe that as long as I continue to use commen sense and be smart, my luck will continue. When people complain about such things as you have, I get angry because they most likely handle the situation as a demanding “i want results now” attitude instead of a “what can i do to resolve this” attitude. And to read several of the comments left for you of people complaining about technical problems, i have only one thing to say MYSPACE IS FREE!!!! How can you complain when you can’t log on for three days, or your bulletins are missing or your account is malfunctioning. Do you people not understand how fast this site is growing and understand how much tech support it requires? Stop complaining already!

  • 53. Aimee  |  August 13th, 2006 at 5:40 am

    I haven’t been able to access my account for almost a week now. I have tried sending my “salute” to but nothing. It is really annoying!!

    I also did what Josh suggested, contacting Matt Grossman (323) 202-1061, – but he’s away on holiday. I used to love Myspace, but now I’m really irritated by all this. There customer service really sucks!!!!!

    Use the link that Tiffany gave of the BBB. Hopefully that should work – and maybe some complaints to the BBB would even work better. :)

  • 54. Lois  |  August 17th, 2006 at 4:38 pm

    I have also sent MySpace about 7 emails and received one canned response – that’s it! Ever since the crash, I have not been receiving my email alerts.

    I have made a few nice friends on MySpace and would like to continue to talk with them. Maybe something more will come of it. But with all of the problems, it is extremely aggravating. Last night I spent 2 1/2 hours upgrading to XP SP2 because I couldn’t see my pictures.

    I will use the link to BBB that Tiffany recommends. MySpace is advertising customer service that is nonexistent.

    I, like others, would much rather pay a fee for my MySpace page and receive assistance when I need it.

  • 55. Tokala Clifford  |  August 21st, 2006 at 2:34 pm

    My name is Tokala Clifford. I have also had my Identity stolen and placed on a myspace site. I am an actor and this is not the first time that someone has attempted to misrepresent my image. I was informed by someone on my fan website that “I acted strange on” I never even heard of myspace before this. But I figured that I would look into it and see what was going on. I looked up the url that I was given and was not pleased to find that there are several people that it seems this imposter is having explicit conversations with. I followed the same course of action as above, by contacting myspace via email, and was asked to do a “salute.” So I did that and just like it said I put my email address down instead of a myspace ID (Obviously I didn’t have one.). One day, two days, a week, two weeks and the fake site was still up.

    After numerous scathing emails I finally got a response. I was emailed a response that said that I should send in a “salute” again, but I was advised that I should also create a site on myspace so that there would be a site listed that was the “real me,” and that way they could erase all the other possible fakers. I thought that that was, for lack of a less terse way of saying it, stupid. But I did what they wanted and made a site that was the “real me” site. Again I sent in the salute as per above, but this time I had a myspace site to reference as my “real me” site. That was yesterday.

    Today I checked to see if the faker was still up. It is. I checked my “real me” site. It is deleted!!! They had me wait over a month, jump through a series of hoops and they left up the imposter only to delete the site that they had me make.

    The real me is thinking that if this doesn’t get fixed soon that I will want to file a lawsuit against both parties the faker and myspace for action taken to assist imposter.

  • 56. Robert  |  August 25th, 2006 at 10:02 am

    You should create a REAL profile on MySpace and link to that real profile from the company site. When any question about the fake profiles come up again, you or the GM and politely point them to the correct profile.

  • 57. Concerned Parents  |  August 26th, 2006 at 6:40 am

    My husband and I have been trying to get our 13 year old daughter’s myspace account deleted. We have done everything they requested on their help guidelines and after two weeks it is still there!! We finally manually deleted everything from her web page, but her account still exists. I believe they have a vested interest in making sure that profiles are not easily removed. I think they only pay lip service to parents and media about their concerns and are certainly irresponsible and unconcerned about providing support to parents or users who wish to remove their profile.

    Please get this out to the mass media. Their Chief Security Officer is a farce! They are fooling everyone into thinking they are a responsible and concerned corporation. They need to be exposed!! Please contact the media soon.

    best of luck to you in resolving your issue. That was horrible.

    Concerned Parents
    New York.

  • 58. Jodi  |  August 31st, 2006 at 11:09 am

    Wow I have to say I’m kind of freaked out now after reading all of the previous comments. I received an email from myspace lastnight notifying me that my page was reported w/spam abuse. I found 3 emails in my sent box all w/the same time stamp sent and the same subject line “way better than myspace.” Evidently one of the three people who received the bogus email from my account had reported the spam abuse. So according to the spam abuse email some of my “privileges” have been temporarily suspended until the issue is reviewed. I can leave comments on my friends pages but am unable to email them. The messages are in my outbox saying they’ve been sent but the reciever has not received them. As far as I can tell that’s the only privilege that appears to be on hold.

    I changed my password immediatly and sent an email to “” explaining that the emails were not sent by me personally as well as attaching a copy of a bulletin I posted to my friends list announcing that some bogus emails had been sent from my email. Of course now that I’m reading the entry’s above it’s unlikely that I’ll be hearing back from someone anytime soon. I just want to clear my name basically, but now I’m going to go home and look to see if I find any profiles out there w/my name and pic. Has anyone else encountered the email situation and not an overall identity theft thru the site?

  • 59. Nia  |  August 31st, 2006 at 2:19 pm


    I am also having a similar problem. I have been locked out of my account. I can not log in to it. If any has any advice on how to get in please e-mail me @

    Thanks Nia

  • 60. JD  |  September 2nd, 2006 at 4:45 am

    I was attempting to open a Myspace account but failed numerous times. I googled “problems at myspace” and this blog was one of the hits. I’m mailing a link of this blog to all of my friends who use the system. In turn I am asking them to forward this link to their friends. If one sends it to 2 friends and those 2 send it to 2 then after about 20 iterations or so you reach a million. I thank the participants for sharing there frustrating experiences.

  • 61. Edwina Taylor  |  September 6th, 2006 at 7:37 am

    Hi! I am glad I found your article. I intend to contact media and maybe even my congressman on the LACK OF RESPONSE OR COOPERATION OF MY SPACE.
    Used appropriately, it can be a great tool for networking.
    However, My Space is extremely slow in handling issues of UNDERAGE USERS that also tend to use My Space as an electronic tool to cyberbully/continuationtoschoolbullying/ridicule/malign/mistreat others.
    I have a minor child(under 18) and I supervise her my space.
    Recently, a 16 yo boy called her a few things and made a statement that was also untrue about my daughter with his My Space onto another childs My Space. (Happened to be an underage user) and then started going through my daughters friends list and adding each friend to this secondary My Space, so that all of these kids could see this comment. His problem: his underage sister had been deleted and he wanted to blame someone.

    It took more than a week to get that commentary removed and even then, all they did was remove the content. NOT DELETE THE USER THAT BEHAVED IN THIS MANNER. Deletion and blocking of his IP/ISP might has dissuaded him from reoffending.

    Today, I received an email back from My Space telling me to block this person from My My Space, never mind I had already done that for my daughter. It does not stop the NEGATIVE MATERIAL FROM BEING OUT THERE.

    I am sorely disappointed in My Space customer service. Trust me, I too, made calls like yours and was told by a live person they have NO PHONE CUSTOMER SERVICE AT THIS TIME.

    I still have a copy of one of the offending comments.

    There are numerous kids under 14 years of age on My Space, posting sexually suggestive material, sexual acts, threats of violence, verbal threats, verbal slander, ridicule and maligning remarks.

    They are also under the impression that ADULTS THAT TAKE THE TIME TO REPORT THIS STUFF, HAVE NOTHING BETTER TO DO. Are overreacting…..or overly concerned. Apparently, the my space customer service peeps haven’t stepped out of their cubicle in awhile.

  • 62. m ayuso  |  September 8th, 2006 at 6:29 am

    My husband recently discovered multiple profiles created on my space of our 12 and 13 year old children. I ( their step-mother) have tried for 3 days to have these profiles and images removed, but I am getting no where. I am waiting for a return call from Mr. Grossman, or Jackie Price. ( Jackie and another woman named Jennifer Weaver were names on Mr. Grossman’s voice mail listed as contacts for him if he is not available) We are not talking about just a few profiles. We have found over 50! Since we have no e-mail addresses, only url’s, we are going out of our minds trying to get this fixed!!! The worst part of all of this, is the helplessness we feel as parents. I hope I hear something from someone soon.

  • 63. Mike Maimo  |  September 14th, 2006 at 6:48 am

    To whom this may concern (not sure who I’m writing too)

    The story of Josh Kornbluth has, unfortunately almost exactly mirrored my current condition (as of today Sept. 14). I too had an undisclosed person create a profile acting in the name of myself and my best friend and proceeded in posting private images of us kissing and private emails we had exchanged, all basically to incriminate us and make it look like we were having a secret relationship behind everyone’s back and now were being exposed. The page has been up for over a week now and after several hundred “Identity Theft Reports” and submitting my “salute” and all the other necessary information that I’ve submitted, I still have no word.

    What can I do?? Will call the 800 number really help? Is there anything further that can be done?

    Please, if you can, please help me. This is VERY real and has been very painful living with all the frustrations.



  • 64. Penny  |  September 17th, 2006 at 6:13 pm

    Dear Josh, I created a page on myspace but have not been able to log back in again. I have tried numerous times and it keeps telling me to many failed attemps. I know that my password is right but I have not been able to find a phone number to myspace yet. I put in a search for one and that is how I found you. Luckily, I’m not having the same problem you are but this is rediculous. Why don’t you forward all of these comments to Oprah. I’ll bet she’ll do something about it. It is terrible the things a lot of you people have had to experience. It is very frustrating as well. They should not be allowed to get away with this crap. Sincerely

  • 65. Andre Brown  |  September 23rd, 2006 at 6:04 pm

    Dear Josh,

    In reading your story, I felt as though it was a recap of my experiences with My Space. I have attempted to reach all of the same extensions only to get the run around. I have sent more than 50 emails to My Space without a single valid response… twice they wrote back with irrelevant information about how to upload pictures which of course if found in the FAQ section.

    The only time someone actually returned my phone call was when I sent an inquiry to the Sales Department. But even their level of customer service left a lot to be desired.

    The only way to actually reach someone at My Space is to know someone who works there.

  • 66. Stan  |  September 25th, 2006 at 9:14 pm


    That means they have deleted your account. I have had it happen to me. In the meantime they delete any posts I make though they won’t answer any questions as to why. They keep a close check on certainl people or names and ignore others who do really vile things. Prejudicial it may be but it is their site and they can do what they want… sadly.

  • 67. Michelle  |  September 26th, 2006 at 8:08 pm

    I must say I am feeling a sense of dread after reading what you have been through as well as the 66 other people on your site, which I found because I was looking for a phone number to contact my space. Maybe you or one of your readers might be able to help me- My son and his friend, 13 year olds, used my address as well as my older sons e-mail address to open accounts on my space. After being caught I was able to cancel my sons (knock on wood) but the other one under his friends name still remains. I have tried contacting my space but like the rest of you—to no avail. To add insult to injury this childs parents have said ” well if your son didn’t give him the address than this wouldn’t have happened”. They refuse to have him give me the pass word so that I can cancel the account as they continue to allow him to use it. My question is this, if I were to cancel that address through AOL would that close the my space account? If you or anyone have an answer I would really appreciate it as it’s obvious that this childs parents are not concerned about his safety. And to those who are thinking how dumb was I that they were able to get the passwords to our addresses and open accounts, obviously-very!!!!!

  • 68. Chance  |  October 2nd, 2006 at 10:02 pm

    Repsonse to Michelle (#67) No, I don’t believe it will cancel the account. Once it’s entered into MySpace it seems to act as simply a username and the actual validity of the account has no bearing any longer. I’d suggest requesting the password be sent back to the email. If the email address belongs to a member of your family, simply request MySpace send you a copy of it. Go to the main page of MySpace and click the link for forgotten password. Type in the email addresses you believe were falsly used and hope that MySpace sends them. The only other thing I could recommend is that have your child guess at what the other child may have used. Younger children sometimes think alike, or share passwords and your child might be able to help you come up with the correct password. I wouldn’t hold too much hope for MySpace sending you a password to your email though. I tried that months ago when I first set up an account and couldn’t remember the password when I tried to get in a couple weeks later. That was back in 11-2005. I tried for about 2 months to get my password sent, then just created another email account and went from there. Good luck to everyone out there. Thankfully I’ve apparently remained so boring in my life that no one has decided to pretend to be me.

  • 69. Rich  |  October 3rd, 2006 at 6:03 am

    I have done a some research on ways to reach Myspace. Many of them are posted here. However, On my site are a few other options, like email add and phone #’s of the parent company etc. It may not help but it’s worth a try. I just put up and hope to get feedback from people who have reached myspace and tell me how so I can post it on my site. I have had friends go through the same thing as many of you all are going thru and I really don’t see it getting much better.

    Anyway I hope the site helps some,

  • 70. robin  |  October 4th, 2006 at 12:28 pm

    Hey all, on August 29th I recieved an email from myspace saying I had been “flagged for abuse”. It said that could be for many different reasons, and could have also been a mistake. They said that some of my privledges would be suspended pending investigation. I sent myspace, many many emails asking what the problem was and requesting that if the complaint was recieved by someone on my “friends” list, that they simply be deleted from my friends list. After all I do have a “private” profile. In any case, I know I didn’t do anything that would constitute abuse…….

    Today I got home from work and tried to log into my account. It sent me straight to the sign up page, so I thought maybe they had deleted the account. So I searched for the account and as of yet I have not been deleted. I can confirm that with a few of my friends, and my husband, and comments that I have posted to my husbands account still exsists. I know those go away when your deleted because a co-worker of mine was deleted and his comments disapeared from my page.

    So I sent a password request, recieved a response, and it was the exact same password I have been using. After finding this page, I called Mr. Grossman (we actually do use myspace to communicate with far away family members, and work people, yes sad but this is what the world is now). I got Mr. Grossman’s voice mail, BUT he left a cell phone number and an email address. If everyone calls it today and gets the email address and cell number, maybe we can flood him with calls about our various problems and SOMEONE at myspace will try and contact us and resolve them. I also made sure in my message to Mr. Grossman that I told him that my father is a prominent advertiser (and he is recognized as one of the best in the nation) and that he and his company were thinking about using myspace as a form of advertising (I believe myspace would have wanted this especially knowing my father’s clients) but that I would have to reccomend that my father find more reliable customer oriented web page hosting sites to do this. All of this is completly true, and maybe my message will be relayed to people who actually care that they may lose corporate sponsershiip as well as many musicians, ect, buy continuing to do this. Anyhow, everyone call Mr. Grossman, get his cell number and email. Any tips please contact me at

  • 71. Brittany  |  October 5th, 2006 at 9:00 am

    Please help some body has gotten on my myspace and put nasty things on it and changed my password on myspace and yahoo now I need help to delete my account on all of it,but there is one problem I cant get on it cause some body has changed my password!!!!!!!!!!So please help me!!!!!!?????????

  • 72. Christine  |  October 7th, 2006 at 11:04 pm

    Someone please help. An ex boyfriend of mine has started posting nude pictures of me on his myspace and sending my co-workers pictures and stories about me. I have emailed myspace and they are doing nothing. I don’t know what to do.

  • 73. Cindi  |  October 10th, 2006 at 2:35 pm

    I am glad to see I am not the only one with customer service issues at MySpace. They really need to work on that a bit. While searching for answers I found so many stories from people who have had issues with them.

  • 74. Rich  |  October 16th, 2006 at 4:30 pm

    There is one sollution and only one sollution. Never let your kids have a Myspace account. I have concluded that nothing good can come from Myspace.

  • 75. Logan  |  October 23rd, 2006 at 11:35 pm

    I can log in, but I can’t send or receive messages. I can get friend requests and comments, but can’t send any myself. Anyone else have this problem?

  • 76. Kiskeya  |  October 26th, 2006 at 1:35 pm

    I’m so glad to have run across this article about myspace. I have made a big mistake of concentrating my musical career around myspace. In eight months I have generated over 33 thousands friends. I thought that I was in there for sure. Until recently, my account has been acting up. It’s to the point to where I can’t even reply to e-mails, send or accept friend request. Now I’m stuck between a rock and a hard place. I have album coming out in less then two months and I have no contact with my fan base. I went through the same ordeal of contacting with myspace. I think I’m on my 20th e-mail with no response. NOw it’s too late to start over. Myspace has establish themselves as a giant in this marketing/promoting insdustry. I just wished that they took a little more time on customer service.

    I’ve heard rumors about them charging a monthly. Honestly, I will love for them to chrge if it means talking to an actual person when you have some issues.

  • 77. Wilfredo Ortiz  |  October 26th, 2006 at 3:58 pm


    I recently found out that my daughter apparently setup a MySpace account. She is 12 years old and I have emailed MySpace several times to delete her account. She has had older men communicating with her. I do not know what to do since she does not live with me but unfortunately lives with her mother. I have watch Date-Line “Catching a Predator” and I am extremely concerned about this account.

    Any help…….

  • 78. Carol Witt  |  October 28th, 2006 at 11:21 am

    I too am very frustrated, but my problems are small after reading the horrors on this site… I got my Yahoo email account stolen first and then was locked out of MySpace almost 3 mos. since Aug 31st… I have sent numerous emails and tried all the numbers I could get my hands on to no avail. They never return email or calls, they have no customer service to report abuse. I know this is a free sight but as huge as their customer base has become they now have a very big responsibility to maintain the monster they have built!

    I know I am only one voice but one voice can and will be herd when many join, so I am joining the many who have already spoken.

    What can we do as many united voices to rectify the surmounting problems that are occurring with MySpace???

    Any Ideas are welcome …

    I don’t just want to vent but make them change the way they do business… Carol Witt

  • 79. Migdia Chinea  |  November 6th, 2006 at 1:42 am

    —– Original Message —–
    From: Migdia Chinea
    Sent: Wednesday, November 01, 2006 10:41 AM
    Subject: ID Theft –

    Dear FBI Agent

    Since MySpace says that they will work with the FBI, I am forwarding the amended information contained in my letter to Fox Interactive Media, which is going out in today’s USPS mail. I’m frustrated that there’s no one to talk to at MySpace and no one to whom complain on the matter without getting threatened. Given the stolen MySpace “James Ellroy” page, I believe this situation may be rampant and potentially very dangerous. Please, let me know at your earliest convenience and thanks for your attention to my concerns.

    Sincerely —

    Migdia Chinea

    October 28, 2006

    Ross Levinsohn, President Fox Interactive Media
    Re: MySpace URL

    Dear Mr. Levinsohn:

    On October 15, 2006, the above MySpace account was deleted for violating “terms of service.” The reasons listed were:

    * Nude images, sexually suggestive or violent photos
    * Covering our banner ads with HTML
    * Harassing other users
    * You do not meet the minimum age requirement
    * Spamming the classifieds, forums, bulletins, or other sections of the site
    * Attempting to artificially inflate scores
    * Scripting the site

    Please know that I have committed none of those violations. Instead, I believe that I have been the victim of identity theft – possibly by the same person who had a phony page on author James Ellroy, was posing as Mr. Ellroy, and whose illicit website I reported on September 18, 2006. I have records of all of these electronic communications. The “Ellroy” URL:

    On October 22, 2006, I received the following verbatim email from a MySpace friend who has my personal email address.

    —– Original Message —–

    From: Talita

    To: migdia@

    Sent: Sunday, October 22, 2006 5:50 AM

    Subject: Myspace surprise


    Good morning. Hope you are doing well.

    I am not sure if you realized this or not, but your Myspace profile is back on the system. I clicked on your name today and your page came up like normal. Although the content is still there, the pictures have been erased. So, you may want to check it out (

    I need to go do some laundry, but I will write more later.


    That page to which Talita referred had none of my photos and contained erroneous information about me. That was the phony stolen ID page. I was unable to access it because the identity thief had used a different access code. I emailed and said I was unable to access my page. I had thought that MySpace was simply trying to repair my page at that point. I now realize what had really occurred.

    I am worried about my personal safety and have embarked on a mission to find out what happened and correct the problem. I have spoken with Linda, your assistant, who referred me to and have also been in communication with;; and

    Finally, on October 27, 2006, I received the following verbatim message:

    —– Original Message —–

    From: Customer Care

    To: migdia@

    Sent: Friday, October 27, 2006 9:35 PM

    Subject: Re: MySpace problems — [#1044243]


    The account in question was removed four violating our Terms Of Service. The issue was harassment. The account cannot be reinstated.


    Because this decision by MySpace is based on FALSE information about me, I am concerned that a person with a high-level of sophistication with respect to URL identity theft may be involved and that this person(s) has stolen my identity and/or likeness with the intent to harm me and/or my family.

    Please be advised that I’m a screenwriter with a recognizable face and name who can be easily Googled, and thus, possibly traced; I am a single mother living alone in the same historic house where I was raised; and more importantly – I am fearful for my safety and that of my family.

    I have reported the matter to the FBI Internet Complaint Center ID # 10610191402425511, to the Federal Trade Commission Reference # 9182781 and to my local Police Department. I’m also in contact with the local FBI office.

    MySpace appears to me to be a secretive cult-like organization with no one in charge. Once they do something, they’re not accountable for it. There’s no one to contact and they don’t respond directly to your concerns — I will not go back to that.

    I have also received the enclosed email of October 31, 2006 from MySpace essentially threatening me. I can’t be intimidated by these strongmen’s tactics.

    I ask that you, please — in the interest of safety and fairness – look into this serious matter as soon as possible. I’m vulnerable and my personal security may be in danger.

    Thank you for your immediate attention to this matter, as I remain,

    Sincerely yours,

    Migdia Chinea

    cc: Federal Bureau of Investigation;

    Enclosures as follow:

    Are you threatening me? This is outrageous! You have not explained to me why my profile was removed or anything with regards to the so-called
    “harassment,” to which you’ve referred. I have done what I thought was necessary to protect myself. Migdia —


    We have responded to all your emails to the fullest of our abilities. We will be more than happy to work with the FBI regarding this matter. We work with law enforcement on a daily basis, including the FBI, and are fully available to law enforcement.

    Please feel free to create another MySpace account, as we can not restore your original account. As we have answered all your emails, we will not respond to any future incoming emails regarding this matter. If another matter arises, please use the Contact link at the bottom of every MySpace page to contact MySpace.

    Please also refrain from contacting MySpace via telephone. That is not the correct channel to assist with your issues. Any continued contact via telephone may be considered harassment.

    Thank you,

    —–Original Message—–
    From: Migdia Chinea
    Sent: Tuesday, October 31, 2006 2:08 PM
    To: MySpace Priority Support
    Subject: Re: Myspace Problems [#1052188]

    Moreover, please, explain why my profile was removed.

    —– Original Message —–

    From: “Customer Care”

    To: Hello,

    > We have received your emails in regards to your profile being removed. We cannot restore the account however we suggest that if you create a new account in the future, please be wary of any suspicious web pages or instant messages that ask for any sort of login information. Never leave
    yourself logged in at a public terminal, and never give your login information to any third party.

    > Please visit our safety tips to read more about how to keep your account protected.


    If you are working with law enforcement, please have them contact us so

    > that we can assist them in their investigation as needed. If the police are unable to contact us, please provide us with the contact information of the officer involved with this matter.

    Thank you,

  • 80. Gina French  |  November 11th, 2006 at 9:57 pm

    Hi Josh. Well, I can certainly relate to your experience with My 13 year old daughter has a girl from school bullying her. She set up a website with my daughters picture with lots of very nasty stuff. The site has nearly pornographic images. I have tried for one week – yes, one week, to get this site removed. I have heard absolutely nothing from myspace. I am at a loss as to how I can get this removed.

  • 81. Amber  |  November 22nd, 2006 at 1:22 pm

    My ex put my artistic nude pictures up on myspace and changed my password. Myspace wont send me an email with the new password… It’s bery frustrating indeed!!!!

  • 82. Beth  |  November 28th, 2006 at 1:25 pm

    I, too, am having a problem with MySpace and cannot seem to get it resolved. I changed my email address last week, so I went through the proper steps to change it in my MySpace account. Now I cannot log in! Not with the old or new email address!! I have emailed “Customer Care” twice and have received two automated replies, but no help. I don’t know if I will ever get back back into MySpace! I am not a happy camper!

  • 83. Donald Hinds, Jr.  |  December 1st, 2006 at 10:02 am

    I too am having a problem with Mysapce and they will not fix it.

    Last night I got an automated email in error from Mysace that said that my account has been flagged and that they have a zero tolerance for spam. First of all, I don’t have anything to spam because I am unemployed and don’t even know how to do it. The email said that if this was sent in error to send an email to privacy@myspace, which I did. About 20 hours later, I got a generic response that they are resolving the problem to be patient. I responded with another email to ask them to explain why this is happening. Again I got the same generic email that said they are resolving the problem and to be patient. Then I went online and filed a complaint with The Better Business Bureau. I sent them an email telling them about filing the complaint with the BBB and they sent me back the same generic email. Do they ever fix a problem and send out an email that isn’t generic? I am recently coming out major depression and myspace is how I am reaching out and talking with friends again. Their actions have upset me so much that it is getting me depressed again. Why do big companies like myspace offer no customer service and are not easy to get in touch with? This whole issue has me very disturbed. Fine they say they are resolving the problem, but why cant they tell me what the problem is. I think that when they get customer complaints, they just hide behind their computers and send back a generic e-mail and never handle the problem. Why do big companies like this not provide good customer service. If you have a problem with most companies, you can at least make a call and get a live voice or send an email and get a response that isn’t just a generic response they send everyone. They should spend the money to hire customer service people. This will only help them in the long run.

  • 84. Jon  |  December 5th, 2006 at 5:37 pm

    Good old x put up some wonderful pix with great comments posing as me! I too have tried to contact myspace several times through email and phone to no avail.

  • 85. jessica  |  December 6th, 2006 at 4:32 pm

    I cant get into my page because someone was hacking into to and trying to delete it. well a FRIEnd of mine told me to change my password. Now i remembered my password but some how they hacked into my page and change my password .. I had over 379 friends on myspace. so i made a new one. can some one please help me :( e-mail me at I even put in forgot password and send it to them and i never got it back….. myspace is a bunch of shit.

  • 86. kayal  |  December 10th, 2006 at 12:40 am

    i cant get into my myspace because someone has changed my information and now i have a new email address and want my password to be sent to it because my old email adress has been stolen and the password to can somebody help me

  • 87. M.Y.  |  December 10th, 2006 at 4:11 pm

    In regards to # 52. elizabeth –

    Here is a part of your long comment defending Myspace.

    “People need to take responsibilty for themselves instead of blaming MySpace. I had one problem with my account and called the MySpace offices to speak to a “Hannah” as well. She informed me that “they were an internet company so they do everything via email and customer support didnt have phone support”, makes sense to me! Although my problem wasnt addressed right away, it was answered in a reasonable time frame considering how large the company is. Other than that, I have never ran into a negetavie problem on MySpace and I believe that as long as I continue to use commen sense and be smart, my luck will continue. When people complain about such things as you have, I get angry because they most likely handle the situation as a demanding “i want results now” attitude instead of a “what can i do to resolve this” attitude. And to read several of the comments left for you of people complaining about technical problems, i have only one thing to say MYSPACE IS FREE!!!! How can you complain when you can’t log on for three days, or your bulletins are missing or your account is malfunctioning. Do you people not understand how fast this site is growing and understand how much tech support it requires? Stop complaining already! ”

    You are an ignorant and mean person. Myspace Free? Without us as users, Myspace would not have sold for $580 Million. You don’t think that can afford some support for their users? What we are paying now is much more difficult than using a pay site.
    I am currently trying to contact myspace for a fake and extremely vulgar profile. I have done everything I can for 6 days to have it taken down. I know who made it, because he sent an email to my private email address with the nasty link. He is a lawyer, and my quest is to have him disbarred. If anyone knows how to go about getting a lawyer disbarred for slander, using my pictures, and creating terrible stress, please respond.
    I am a married mother of four and my older sons have computers. How do you explain to a 15 year old that it is fake, when the pictures are there, and real names! My old profile with the main picture he is using was recieving over 150 views per day. This jerk is adding young women and swinger men to the fake profile and it sickens me. Good luck to all of you that are suffering due to mean people and a horrible company.


  • 88. Jody  |  December 13th, 2006 at 9:11 am

    The same thing recently happened to me. I am not a high profile person in any way, but someone with a vendetta made 3 different myspace pages pretending to be me and offering free sexual favors to anyone who came to my place of employment, which she listed by name including the town it is in. She then proceeded to actively search out my coworkers and obvious creeps to befriend them with the fake vulgar page.

    Each time I would contact myspace customer care, it would take them 2 to 3 days to delete the fake profile, and then the imposter would make another one.

    Several of my coworkers and friends saw them. This has caused me so much embarrassment and actual fear for my safety since I had no way to know what kind of communication the imposter was having the creeps and weirdos she was befriending on the fake myspace page.

    I’m still considering a lawsuit against myspace even though the user agreement states they cannot be accountable for situations like this; however, I believe it’s their responsibility to have enough staff to correct an urgent matter such as yours, where your credibility is at stake, and mine, where my actual physical safety is at stake, in more timely manner than 2 to 3 days!!

  • 89. Cara  |  December 13th, 2006 at 5:00 pm

    I too am an angry and disappointed myspacer. I have been locked out of my page for the past few days. I have been writing and looking for numbers as well to contact. Does anyone know how get back to your account if it is saying your email address does not exist. Can I EVER delete my file. I am going to be 99 with a myspace account saying that I am 31!!!!!!!

  • 90. Ben  |  December 18th, 2006 at 10:11 pm

    this is similar to my experiance with myspace – this time myspace australia. i went to a myspace secret show that was cancelled and we were told at the show we would be sent some Cds if we left our name and address. i emailed myspace after 2 weeks with an inquiry about when i can expect these Cds and got the following reply:


    Thank you for contacting Customer Service at regarding errant bulletins.

    It appears that the account has been phished. To prevent sending any further unauthorized bulletins, we recommend changing the password.

    Phishing occurs when you attempt to enter a website, but redirected to a third party website that has the intention of stealing your email/login information. Whenever it looks like you were logged out of, please check the web address bar to make sure you are still on before entering your login information. If you are ever unsure, just type back in ‘’ before entering in your login information.


    i than e-mailed them back with the following text:

    No this is not the case. i was at the show in person and it was announced at the show that we would be sent some CDs.

    today i got sent back:

    Dear User,

    Thank you for contacting Customer Support.

    Unfortunately, that option is not available. Sorry for the inconvenience.

    Sincerely, Customer Support Team

    i can’t find a telephone number online so i can call them or get a hold of them any other way besides the online forms for ther website. beware myspace if you need to get onto them fast!

  • 91. Mrs. Rourke  |  December 22nd, 2006 at 12:03 pm

    This morning I found out that someone had created a fake myspace for my 13 yo daughter. My brother, his wife and I searched frantically for a way to take the site down to no avail. I came across this on google (and by the way there are no phone numbers) – so I recalled that my grandfather told me if you need something done go to the top – so I called Rupert Murdoch’s executive office at News Corp and explained that if someone did not help me I was calling the police and the media – within ten minutes the site was down. I encourage all parents to do the same.

  • 92. Patt  |  December 26th, 2006 at 12:37 pm

    My son has 2 profiles on and i am so against him using this site. For some reason I have not been able to log onto my account that I made to watch what he is doing. My husband is also not able to log onto his account nor can we even make new profiles. I do belive that they have blocked our isp. My son runs to the ppl next door who have a laptop and their isp changes each time they log on. I am so pissed at myspace.. and heres a true story…
    My husband works for the parish (county) that we live in, a lady who works with him who is 38 was chatting with a 16 year old boy on myspace, they met, they had sex, and the woman said she didnt know he was 16 nor does she belive he was 16 even after she slept with him. She was arrested by the FBI who came to my husbands place of employment and put her under arrest. My husband told me that the FBI is investigating conversations and blogs on
    I have myself reported 5 different accounts that have had false ages and profiles. I am unable to do anything right now bc I cant log on, possibly due to them blocking my isp number. That may also be the problem with some of you who cant log onto your profiles.. they have blocked your ISP number.I am against myspace and think that it should be taken off the net.. but beware.. they have made a new space…

  • 93. Patti  |  December 26th, 2006 at 12:42 pm

    omg they cant even spell my name right…

  • 94. Marc  |  December 27th, 2006 at 3:26 pm

    I came upon this blog while searching google for help with my myspace problem. I haven’t gone through what a lot of people have such as identity theft, sexual predators and cyber-bullying and am shocked that myspace has done nothing to address these problems especially with how long this thread has gone on and how severe these problems are. My problem involves me no longer being able to access my account. I have sent several emails to myspace ( and and like everyone else have yet to receive any help. It first started this morning when there was a password request sent to my email address. I never forgot my password and the time it was sent was when I was asleep so I emailed to tell them that someone may be trying to get into my account. I tried logging into my account to make sure nobody got in and found that I can no longer access my account with my correct password. I sent a request for a password and they emailed me my password and it was the same as before-nobody got in and changed my password. I entered the hyperlink to my page to see if it had been deleted and my page was still there and wasn’t changed in any way. For some reason myspace locked me out of my own account and won’t tell me why and may have logged my ISP’s IP address so that I can’t create another account and delete my original account. As for the person defending myspace saying it is a free site and that we shouldn’t expect customer service and to “be responsible for our actions”. I have no control over someone trying to break into my account – I’m not a cop! Nor do people have control over people who have posted fake accounts under their name destroying their reputation. There needs to be a real customer service department to address these problems. Yahoo and other companies offer free services and have a customer service department that actually will respond to you especially when it concerns fraudulent accounts or someone trying to break into another persons account. Myspace may not charge for membership but they get plenty of money from advertisements (like yahoo does for their free email) but myspace doesn’t have a customer service department that you can contact and will respond to you. Most large websites have a customer service department that is able to respond within an hour or so to a complaint. Others will send a automated confirmation email to let you know they received your email and that it may take up to 24 hours to respond, myspace has sent me nothing. Myspace is the worst customer service I have ever seen and I have dealt with them for only a few hours!

  • 95. Mark  |  December 28th, 2006 at 2:44 pm


    Do you have any updates? Did you ever resolve your issue? Are you able to list the steps required to obtain a little customer service, or have you given up?


  • 96. prefers not to display name  |  December 29th, 2006 at 11:43 am

    I was thinking of signing up for a myspace page and apparently myspace had problems processing my applicaton– thank goodness while i was trying to locate a number to contact myspace with I found this “blog” — I am glad that I did because now I know what kind of service myspace has to offer and I can tell my friends who do have it about the problems other people have had…..but I wonder if someone is currently using a profile about me on the site currenly

  • 97. benevolent webmistress  |  December 29th, 2006 at 11:51 am

    Josh was able to solve his problem with MySpace after several days. Since then many of the phone numbers and people who helped him have changed. I encourage you to look through the comments above for more up-to-date suggestions on actions you can take.

    We feel your pain — best of luck!

  • 98. Chris  |  December 30th, 2006 at 12:13 am

    I have been locked out of my account for over a month… i get a “Invalid login” error and i know that iam using the correct password. The password recovery system does not work,yet i still get new msg notifications to my e-mail…weird huh?

  • 99. john darren  |  December 31st, 2006 at 12:29 am

    if i send a salute to myspace and they see it and evrything will they delete my whole profile because whoever it was that got into my myspace just changed the password but i just want to get in and change my password but i cant do that either because it think he changed the email log in thingy

  • 100. Gabriella Cortez  |  January 2nd, 2007 at 7:36 am

    Ok… i need help with finding my password..i cant remember and the e-mail address that i use for myspace i cant get into that e-mail address is (please do not send my new password to that e-mail address) please send it to me … Gabriella Cortez my myspace page is please send the new password to this is a very important matter so please respond promptly…thank you

    Gabriella Cortez

    Ps: my myspace page is set to private, just to let you know remember, send my new password to thank you and have a wonderful day

  • 101. Fionn O Lochlainn  |  January 3rd, 2007 at 3:02 pm

    Both my management & I have been trying to log in to my Myspace account since Nov 22nd!!! The password we have been using (and have not changed) does not work and when we ask to retrieve the password. The site says that it has sent me my password via email but NO email has ever arrived, after multiple attempts(nearly 100 by now..and yes I have checked my junk mail and yes I have tried different browsers & refreshed the page etc.). This is most alarming. I just played my debut album launch party show in New York City without emailing or letting one Myspace friend know about it. We can’t change the music on our own site, add anyone or accept comments etc. They have for all intensive purposes, shut us out! so yes…Not Myspace exactly! If I get any joy, I will let you know…cheers,

  • 102. Marc  |  January 7th, 2007 at 9:55 am

    Sorry to hear about your problems. Is it possible that someone somehow determined what your password was, changed it and changed the email address in your profile? If they did, then the emails containing the password would go to the new email address in the profile (I believe) when you request that they email your password. You may try sending them a “salute” but MySpace will probably delete your account rather than reset your password and email address. I’m sure you already have tried emailing their customer service department and got no response or a canned response. Good Luck!

  • 103. Unique  |  January 9th, 2007 at 4:05 am

    I agree. My space customer service is NO customer service. I am having so much trouble with this sight. I tried to email that guy TOM. He is never “available” whoever he is. I can access any of my “friends” pages. I can not see all of my Supposed “friends”.
    I tried to find phone numbers for this mess. none (until i read your blog, but will not even waste my time calling)
    They say no nudity, but it is alover the site so this is a site to watch out for. Yes, you can meet others from all over the world but their is not help when you need it and the sight is more aggravating than enjoyable!!!!! TOM IS EVER SEE THIS…GET BACK TO YOUR POST SO YOU CAN HELP US OUT!!!!

  • 104. Miss Indiana Bella  |  January 10th, 2007 at 4:41 pm

    I can fill your pain. I had a myspace for about a year and all that it did was give the haters access to my clients. I even had a cleint that did not get crowned, so she put my picture on the web on some porno photo shop thing that myspace has. I was horrified and my children were very upset. To think we have to pay for web advertising and they get it free through myspace. Good luck with everything and if you need any help you can contact the Miss Indiana Bella Pageant at 219-548-2361. I have had the cleint even go as far as contact all of my “friends” and tell false rumors about me. Again nothing that I could do about it. No number or help from them.

  • 105. Knichole  |  January 12th, 2007 at 7:08 pm

    I have had the SAME exact problem as a few of you. It has now been 2 months that i cann’t log into myspace. I am really frustrated with this problem and i don’t know what to do. Can anyone give me any advice?

  • 106. Tim  |  January 14th, 2007 at 12:54 pm

    I too have all the same problems there any soultion that actually works. It’s been 1month tomarrow since and I have sent over 20 emails ,4 salute’s, and called many times as well, not that I have the time to be dealing with this but at this point I just curse and ask silly questions and ( I still get the same generic responses) oh well I will just start another one I guess, nothying left to do.

  • 107. la vera  |  January 15th, 2007 at 11:55 am

    its not myspace anyway when someone can stalk you and your children,use a fake profile,bad mouth people when THEY are right,use childrens photos in sick ways .lie about crowns ,titles.use people jobs to get other peoples info,put underage girls in provactive poses.lie lie lie o ya make fun of over weight girls thats a pageant ???????????????????????

  • 108. Daniella  |  January 15th, 2007 at 12:10 pm

    Please help anyone.. I have this stalker that is posing a terrible profile of me on my space. Please, please help me.

    What can I do and who do I contact. I have been flagging it and it still is up. Please help everyone!

  • 109. Matt  |  January 15th, 2007 at 11:21 pm

    same thing here, i fill out the form and nothing gets sent to my e-mail, but my friends are all able to get it, so weird. I hope they don’t delete my account

  • 110. Daniella  |  January 18th, 2007 at 11:55 am

    I have finally contacted a lawyer about my problem. I just wrote to them one last time and gave them a until next week to contact me. I have contacted Matt Grossman about my problem, he is away on business and will be back tommorrow, and I just wrote his collegue.

    If I hear anything I will contact you all and update my story.

    This is not right and needs to stop. If myspace is going to leave our profiles up and not get back to us they should not be in business or have a site up so people like us can suffer.

    I will keep you all updated.

    Good luck everyone!

  • 111. used cheap dirt bike for sale  |  January 19th, 2007 at 9:57 am

    My husband recently discovered multiple profiles created on my space of our 12 and 13 year old children. I ( their step-mother) have tried for 3 days to have these profiles and images removed, but I am getting no where. I am waiting for a return call from Mr. Grossman, or Jackie Price. ( Jackie and another woman named Jennifer Weaver were names on Mr. Grossman’s voice mail listed as contacts for him if he is not available) We are not talking about just a few profiles. We have found over 50! Since we have no e-mail addresses, only url’s, we are going out of our minds trying to get this fixed!!! The worst part of all of this, is the helplessness we feel as parents. I hope I hear something from someone soon.

  • 112. Daniella  |  January 19th, 2007 at 11:07 am

    Well for now, the profile was taken down. After writing to Mr. Grossmans assistant. They followed up with the appropriate parties and took it down. Wow what a relief but I am sure my stalker will put another one up.
    Thanks and good luck!

  • 113. karen  |  January 22nd, 2007 at 5:41 pm

    omg i’m having exactly the same problems as some of you. It is my second day and i am unable to log into myspace, i have no idea wtf is wrong. I know my password and email are correct being that i’ve used it for over 3 months.. i leave my computer & come back and then it says that it is unable to log me in.. after much attempt it syas “too many failed login attempts, your profile has been locked for 15 minutes” THIS IS SO FRUSTRATING

    i emailed customer support.. and i recieve an automatic generic message which has been sent back to me sveeral times.. and regarding to josh’s issue i dont think i’m going to bother with the phone numbers.. if it doesnt work anytime soon i’m probably going to end up making a new myspace.

    CAN ANYONE HELP ME? email me at

  • 114. Duffy  |  January 23rd, 2007 at 2:32 am

    If you have a blog, anywhere, post a link to this blog so other people can find it. :)

  • 115.  |  January 25th, 2007 at 7:34 am

    I’ve been a member of MySpace since 2004, signing up shortly after its creation. Up until now, I’ve not had any problems. In the 3 years of my ‘MySpacing’, I’ve found it to be a very lucrative tool in networking, marketing, and promotion. As a musician, it’s been hugely instrumental in my career. It’s widened my fanbase, helped me promote my albums and concerts, and connected me with countless new fans and friends. Unfortunately, as a result, I’ve become very dependent on MySpace.

    For about a month now, I haven’t been able to communicate with the very fans and friends MySpace helped me attain. This has been not only detrimental, but extremely frustrating. I’ve gone through the same run-around most of you are experiencing with their customer service as well: either no response at all or one that is apathetic and irrelevant to the issue.

    My issue is not as serious as some of yours, concerning identity fraud, sexual predators, and other such illegal cases, but it’s all quite overwhelming and frustrating nonetheless.

    It’s a shame to see a company that was so promising and innovative become just another apathetic corporate goliath.

  • 116. Kara Max  |  January 25th, 2007 at 9:03 pm

    There many scammer that use Myspace as engine for their perverted needs. You’d be amazed how many “adult” pages are there. On top of that! These pages go against the grain (rules) of the establishment (Myspace) AND Myspace does nothing about it. They try. In all honesty I think that they try, but there are highly skilled hackers that use place like Myspace as a hacking playground. I’ve had “Be my friend” messages sent to me on Myspace.

    There was also a subsequent episode that still occurs on Myspace. Password stealing. And these guys do it so well. It’s very impressive. If you recieve strange bulletins from friends that would never go to there supposed site. The page would appear to be a Myspace, assuming that MOST people never think to check the Address Bar(http::// The page stated “You Must Be Logges In To Do That!” and ther was the trap! You place your e-mail in: and then the password: ilikepinkundies. And the deal was sealed! Hell I fell for it. The thing is some of them never change your password and you’d never realize it until one of you friends told you “You’ve been Scammed”. Because the hacker SPAMS bulletins everyday of the week.

    It’s like e-mail edict. If you don’t know who the hell the person is DO NOT OPEN, DELETE IMMEDIATELY. Don’t even give them the time of the day. If you want to take the risk GO for it.

    If you would like you can contact me on myspace for bitching and griping. Just put “Kara Max” in the subject.

  • 117. MySpace Person Who Dose Not Wish To Be Nemed For Fear Of Accunt Cancelation  |  January 29th, 2007 at 9:19 pm

    Gahleeeeeeee!!!!!!!!!!!!!! I can relate with Josh! This stuff is funny but sadly true. I wanted a myspace page along with friends and thought gee this is going to be a blast until I created my cute page and put so much time, effort, and thought! Then I wanted friends to come and check me out right? Well, that is the point to this concept. So… I try to invite people and after I figure out some of the settings on this page I think I have got it down to a science. I proceed to a friends page and try to invite and what do you know? I discover that I need an E-MAIL verification and submit 1 ….I wait to get that and then go back and play around with my cute page. I try again,again,again,…..nothing so I try to get a hold of someone at myspace NOTE: you are not contacting Tom if you do not already know this. I submit my problems to this “SUPPORT” and wait for an e-mail…… meanwhile I am looking like I have no friends and stupid because I know everyone in my town. I have tried everything I know to do and for some reason I unlike Josh, can’t speak to anyone. Maybe that’s because they can see I have no friends on my “Myspace page” so why would they want to talk to me anyhow. So is this a flaw? Why does it work for some and not others? This has almost broken up the relationship between my son and I. we have done nothing but argue over who is doing it right or not. I read all of the comments and I hope I do not need therapy or antidepressants, or contacting the FBI. I suggest the people that did that to just contact Dog The Bounty Hunter. I just wanted friends to meet around the world but The only friend I seem to have is my lovely self. I can view myself all day long and even post comments to myself and pretend that it is someone else. Isn’t that called Multi Personality Disorder? If so this is the effect of MYSPACE. Why do people get canceled when they don’t want it and the other way around? I just want a verification and what’s up with that? No one legit is doing that or in my opion it would have already been done. I read where someone said “They have millions of users and it might take longer well duh! But even after weeks, months, years, mars, or in the afterlife will it have the kinks out? I want friends kinda like the bad little girl in the movie Willie WONKA and The CH. Fac. that had to have the golden egg, I want friends so send me email verification now! I guess when I am 6 ft. under my email verification will arrive and I won’t know but Will finally have friends! They will all sing Amazing Grace standing around my grave and maybe somone will even whisper my email verification to me
    lol. If you would like to contact me you can do so at myspace….not ha ha ha or the email at which stands for people against myspace customer support. note: this is not my myspace email…. thanks for reading and good luck to you!!!!!!!!

  • 118. Skyler  |  January 31st, 2007 at 7:27 pm

    myspace had the most sad customer service ever… ur all right it doesn’t exist… im pissed if someone comes up with a real number that doesn’t just direct you to another number that doesn’t work please email me at

  • 119. Ula  |  January 31st, 2007 at 9:39 pm

    Althought I am not in the spotllight like you are. This has been happening to me MANY times. The first couple of times, the profiles were deleated rather quickly, but the current one I’ve been trying to get deleted for over a week. with no success. I think I will call the media line.

  • 120. Ula  |  January 31st, 2007 at 9:43 pm

    Here is some helpful contact info

    Chris DeWolfe
    1223 Wilshire Blvd. #402


  • 121. Stephanie  |  February 2nd, 2007 at 12:15 pm


    I’ve been asking them for over a month to remove my profile for me and they still won’t do it! I don’t have anything scandalous on there but I just don’t want to be involved with it anymore.

    I’ve tried removing it myself but for whatever reason it never follows through. I hope they remove it soon… do you if there’s any additional measures I can take?

  • 122. Stephanie  |  February 2nd, 2007 at 12:35 pm

    Hey – if anyone is like me and having problems getting their profiles removed – how about we try legal action against them?

    Please contact me:

    Perhaps we can get MySpace to shape up…. I am serious about this. I am really ticked off and ready to take action against them.

  • 123. Victoria  |  February 3rd, 2007 at 11:00 am

    I have been searching the internet for answers, like many of you as to why I cannot log onto my myspace account. I have only had the account for about 2 weeks now and I’m already having problems. Like you, many of the people that I communicate with do not have my email address or phone number. I have no other way of contacting them unless I see them in person. I know that my myspace was not deleted. My friends can access it. I get emails that I have myspace messages but of course I cannot get them. I can type in and see the page that has my pic and states that my myspace profile is private. I cannot log onto at all. If I do actually get through and am able to put in my user name and password (I also requested the email to make sure the password was correct) I am immediately shut out and I get an error page saying that maybe I am not connected to the internet. Well duh, my other pages, email, google, etc have not shut off so that’s not the problem. I even ran a new virus scan program to see if it would pick anything up. Soooooo frustrating. I would appreciate any help that you have and let me know if there is anything that I can do. Thank you!

  • 124. jean  |  February 3rd, 2007 at 7:10 pm

    i want to delete my profile

  • 125. Cristina  |  February 3rd, 2007 at 10:21 pm

    I having a huge issue with myspace its just crazy i can’t sign it or even type myspace in the url because everytime i try its say “Cannot read Server”. Does anybody know a number i can contact.

  • 126. Keryn  |  February 4th, 2007 at 1:32 am

    Hi There
    I am so annoyed and upset at MYSELF for ever starting a profile on MYSPACE because I already know that helloWorld is far superior and will take over myspace. I have been locked out for three days and when and if I ever get back in to MySpace I will say goodbye to all my friends there, give them my page to visit me and I’ll be gone!! Customer service does not exist – I guess that is why it is a free service – you get nothing for nothing. Switch over to with me and we’ll get all the customer support we need, can 4-way video chat all day long and showcase our talents too! NOW, I will continue to try and get into my account at myspace again …

  • 127. Laurie  |  February 4th, 2007 at 4:22 pm

    someone did that to me too!!!! but i still do not know how to stop it?!! please don’t be like those myspace people and write back to tell me how to get help because it si pissing me off!

    thank you nag hope to hear from you soonnnnnn!

  • 128. Steven  |  February 4th, 2007 at 11:38 pm

    I’m having a problem too. Its not letting me log in. If I try, it says that I need to log in to login!

  • 129. Chris  |  February 5th, 2007 at 10:25 am

    I think myspace’s servers must be having problems because I couldn’t log in all weekend either and was getting a “Internet Explorer cannot display the webpage” message every time I tried to log in. Although I could type the direct address “” and get to my page to view it I couldn’t log in to get my e-mail or anything. Also any link I clicked on gave me the “couldn’t display page” error too.

    Although there are people who abuse myspace the are many more that are straight forward about it and I think it’s a good space for ADULTS to go to. Personally I wouldn’t let my kids surf the site though or have a page there.

    As far as the customer service, yeah it’s slow but on their behalf can you imagine serving 152 million people for your office? Especially if your servers go down and you have all of them calling you at once to ask what’s wrong?

    Probably in the case that started this thread it’s probably best to create an account with myspace, follow the steps they requested and make sure no one else appropriates your identity. Also the report abuse links works pretty well IMHO. If I come across phising sites or inappropiate (pornographic) pages they usually get taken down pretty quickly.

  • 130. Laurie  |  February 6th, 2007 at 9:21 pm

    The phone number you listed (310) 917-4920 has been disconnected now. Of course the media line is open, but I’m not media so they don’t want me to leave a message there.

    I’ve experienced the same frustration with changing my email address. The “customer service” emails are a waste and offer no help. As a result I have a page that I can’t send messages from, or add friends. I even tried cancelling my page, but of course you need your email to confirm that…and the cycle continues in vain.

  • 131. sarah  |  February 10th, 2007 at 1:29 pm

    I cant get on my myspace account because i changed my email, and my passoword wont work!!! I havnt been on for over a month now, and myspace will not answer my emails!!!

    If you know how to contact them please inform me, i really dont want to delete my account i just want to contact them!!!!


  • 132. JMull  |  February 13th, 2007 at 8:58 am

    I have been unable to log in to my profile since November of 2006 (As I write this, it is February 2007). I have e-mailed a salute, I have sent remarks to customer service more times than I can count, I even have a friend post the comment on my page that says, “MY SPACE ADMINITSTRATORS help….”
    all to no avail. Good luck to us all, I’m afraid we’re in a myspace black hole.

  • 133. Jillian  |  February 13th, 2007 at 5:42 pm

    So can myspace actually block the imposter’s IP?? Or do they leave them free to make yet another fake profile?!

  • 134. dominique  |  February 20th, 2007 at 12:13 am

    my son is being threatend on myspace and will not give me his sign in information. all i have is his myspace friend ID… can you please send me the sign in information for myspace ID:23207354.

  • 135. jennifer  |  February 21st, 2007 at 6:45 am

    josh, if i were you i’d file suit against myspace. then maybe someone would wanna talk to you. myspace is the most rediculous site i have ever seen. i admit that i was a member at one point but when i started not being able to recieve messages or getting friends requests i deleted my profile. but before i deleted my profile i tried to get a little help from the wonderful people at myspace,but to no avail…2 weeks went by and nothing. nobody contacted me in any way shape or form and just like everyone else on here i went looking for a phone number and found nothing but i did find this website. when i deleted my profile they had a comments box letting my type in any comments i had for myspace and i told them that they were very unreliable and very very unprofessional, and that with the way they handle customer service i would be suprised if their site would be up much longer. i’m so frustrated with myspace right now and even if they did fix the problems i would not open up a new profile,there are just way to many problems. but like i said in the beginning maybe myspace just needs a nice big juicy lawsuit to make them realize that we are human beings and we have rights and what they are doing to you josh isn’t right!

  • 136. Daraford Jones  |  February 23rd, 2007 at 2:25 pm

    Hello. I am experiencing your situation as I type this email. Please given me any additional information (contact) in order to expedite removal of the profile. I am a dean at a high school.

  • 137. Annoyed with MYSPACE  |  March 5th, 2007 at 10:23 pm

    I am trying to cancel my profile that I willingly put up about a year ago. But, I subscribed with an aol address that I no longer have access to. I a cannot get MySpace to change my email address to my current hotmai address and therefore cannot cancel my account. I have been to the Contact MySpace and followed to links titled “If you don’t have access to your old e-mail click here” and still have not had the situation resolved after about 20 attempts at emailing them. I hate MySpace and wish I had never joined. Does anyone have any advice. I will definitly try the numbers given above, but any others would be greatly appreciated!!!!!!!
    An ex member of the MySpace cult

  • 138. Reenz  |  March 9th, 2007 at 4:17 am

    Hey was just wondering if someone could help me, i cant get logged on to myspace – well i cant get the homepage to come up ive tried everything ive sent emails to them about 5x but no one is answering.Ive not been on for over 24 hours its so frustrating!! If someone could help me please email me at cheers x

  • 139. lyndie  |  March 23rd, 2007 at 7:39 pm

    ok now i need help! well ok heres the delio….so i really dont know how this happened but some how someone had hacked onto my page and changed my email and my password i tried to send a salute and everything about 5-8x and got nothing back. I haven’t been on myspace for about three days and its really frustrating……if anyone can help me please send me an email at
    thank you so much!!!!!!

  • 140. Sheila  |  March 23rd, 2007 at 8:03 pm

    All of you that want to contact myspace, and have myspace problems. Myspace is owned by News Corp. (to all that didn’t know). My suggestion is to google search newscorp, and see if you get any answers. I have checked their website and they (newscorp) do have a contact number and address. Try this link I just thought I’d try and help. I hope you all find this information helpful. As I too am having log in problems, and have only received one email from so called myspace.

  • 141. Sofia  |  April 2nd, 2007 at 10:02 pm

    I have been having the same problem as you! And I have tried everything, including calling, e-mailing, and sending a salute… Nothing has been done and I have recieved no help. How aggrivating!

  • 142. Jeremy  |  April 9th, 2007 at 11:03 am

    I have had the same troubles. I had my account phished, my password changed, and when i try to get my password, I get nothing. Above is a link to the parent company that ownes myspace. Fox Interactive Media. I’m guessing that Fox would NOT want the negative publicity. Try giving the headquarters a call and telling them how much the myspace customer ‘lack of’ service sucks.

  • 143. Teri  |  April 15th, 2007 at 7:17 pm

    I need help. My daughter was 10 when a friend opened her my space. It has not been accessed in 2 years. I have been trying to delete the account to no avail. We did find out the password and my space acknowledged it and I cancelled the account through her login. My space replied with an email that it would be cancelled in 48 hours. Well guess what it is still there and now we can’t access it to try to cancell it again. I don’t know what to do. Does anyone have a suggestion?

  • 144. Robbie  |  April 19th, 2007 at 1:23 am

    I am just wondering if any of you have had a problem with having your password resent to you, but not showing up in your email.

  • 145. The Mad Writer  |  April 19th, 2007 at 11:56 am

    Hello Josh. Interesting story, refreshing at the same time being that I know now, I am not the only individual upset with Myspace. To be such a large business, feeding off the very personal and “real” profiles of “real” living people, they should be held accountable for all the damage that one can endure do to their website. Alot of people (businessmen and women esp.) set up myspace profiles as a marketing and promotional tool, and to think that a hacker can basically take your account and misrepresent your business, personal life, etc. is ridiculous. Sounds like a case of punitive damages.

    Take Care.

  • 146. Mindy  |  April 29th, 2007 at 7:24 am

    I am having the same problem myself. I have called every number you had listed and none of them seem to even be on. Do you have and other ideas?

  • 147. Mikell  |  May 27th, 2007 at 10:06 pm

    Wow, thank God I am NOT the only ONE having trouble with My They need to re name it to; My-Pain-in-the-Ass-Site.Com!!! I cannot log back onto my site I just opened!!! I keep on trying, over, over, over, over again and again. Now all I get is that 15 minute wait thing! I emailed, emailed, emailed them but just get a computerize response! No HELP!!! What a pain in the butt site this is!!! (Ha, on the other hand, this could be my charater devoloping site to learn patience so I could go to heaven!) Someone needs to have the media expose this, like 60 Minutes! Warn others about how BAD really is!!!

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