I'm sorry for the delay in my response. I hadn't seen this till now. I want to formally apologize for your unpleasant experience at Playground last March. You must have came a little after the shop below us (the old Denny's) had caught on fire and burned down. As a result, we also had to close business for a few days while the electricians tried to fix any internal problems that had also affected us upstairs. During that time, a terminator warned us that a vacated cockroach nest had been in the walls of the downstairs establishment and a couple of critters may have travelled to safe quarters to where we were on the second floor. Fortunately and UNfortunately for you, the bug you saw that evening was the one and only that was found since the inception of our business since 2006. I truly apologize you had to see that. We regret not having done more for your group. I wish you had expressed your dissatisfaction at the time, so we could surely turn the matter around. We also do add an automatic gratuity for parties of 5 or more, but should you have felt that our servers were not worthy of it, we would have surely taken it off the bill. However, I am delighted to hear that you enjoyed the food and was having a nice time prior to the incident.

We would love to have you come back and give us another chance. Feel free to email me, and I would like to set something up for you!

Thanks,
playground.gm@gmail.com
(p) 415.929.1471