Tag: service

Touchscreen Dining: Out of Touch?

Touchscreen Dining: Out of Touch?

| April 27, 2011 | 3 Comments

When my friend Roy alerted me to this new piece of technology, my first reaction as both a career server at a fine dining establishment and someone resistant to new technology was to view the E La Carte tablet as vilely impersonal and a threat to my profession. Over the last 24 hours, however, I have calmed myself as I weigh what I imagine the cons– and the pros– are of this particular piece of equipment.

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What Makes A Great Waiter Great?

What Makes A Great Waiter Great?

| May 14, 2010 | 9 Comments

What the hell does it take to get a great waiter in this town? I have had so few. The only answer I could come up with is this:

Luck. Pure, unholy luck.

It doesn’t seem to matter much what type of venue you are patronizing. High end restaurants are no guarantee of great service, though one’s expectations are higher when there.

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Service Rules

Service Rules

| January 5, 2010 | 2 Comments

In late October, as part of his start-up chronicle for the New York Times’s You’re The Boss blog, Bruce Buschel posted what he called “a modest list of dos and don’ts” for servers at the Bridgehampton, N.Y. seafood restaurant he’s opening on April Fool’s Day. He included the above nuggets, along with 96 others. Far from “modest,” the list, laid out in two parts, touched off frantic comment-slinging in New York Times-land.

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SF Restaurants: Pace Yourself

SF Restaurants: Pace Yourself

| June 24, 2008 | 3 Comments

In a world of small plates and share plates, it’s typical that meals are ordered in a way that is atypical of traditional dining. I frankly can’t remember the last time that I was with a group who each ordered a salad, an entree and a dessert without sharing or splitting plates. More typical these […]

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